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4/10 7:45AM Server Issues

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Jozrael

QA Analyst

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04-10-2011

Hello Summoners, it appears that we may have server issues right now. Preliminary investigation has just started.

7:46: First forum reports of instability.
7:47: Investigation began.
7:53: The Button has been pushed - this means that losses and leaves will be forgiven from this point on. The Button is not retroactive.
8:30: It appears to be a network issue among one of our server clusters.
9:03: The launcher has been set to unavailable while we continue to troubleshoot.
10:04: We are performing a restart on internal servers.
11:14: We have identified the issues within our systems. We are taking steps to fix it, and the game should be up within 4 hours.
11:29: [Deprecated] Servers up! We had a few strategies to try and the first was successful. Sorry for the overestimate on the downtime. Welcome back!
11:49: We are receiving reports of login issues, we are investigating.
11:58: We are taking the platform back down.
12:04: The launcher has been set to unavailable while we troubleshoot. The button is on.
12:18: We have isolated the secondary issue.
12:21: We have solved the secondary issue. We are opening up the platform again.
12:35: The Button is now off.

Current symptoms:
While most users are able to login, a small segment of users are experiencing login issues. Please restart your launcher and try again - you may also need to need to reset your password via the My Account feature.


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Bucky Robinson

Senior Member

04-10-2011

oh no! ):


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Dan Dukey

Senior Member

04-10-2011

good thing you guys are on it and working hard

edit:
7:46: First forum reports of instability.
7:47: Investigation began.
7:53: The Button has been pushed - this means that losses and leaves will be forgiven from this point on. The Button is not retroactive.
8:30: It appears to be a network issue among one of our server clusters.
9:03: The launcher has been set to unavailable while we continue to troubleshoot.
10:04: We are performing a restart on internal servers.
11:14: We have identified the issues within our systems. We are taking steps to fix it, and the game should be up within 4 hours.
11:29: Servers up!

thats great


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4death4

Recruiter

04-10-2011

once again.


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ZergHydra

Master Recruiter

04-10-2011

good luck fixing.


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Goldoth

Senior Member

04-10-2011

Please stop spilling drinks on the servers


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R0ckBeatsPaper

Senior Member

04-10-2011

I see how it is.


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Wagons

Huntsman

04-10-2011

Oh boy here we go again.


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Kamlyn

Member

04-10-2011

Oh wow. Go say that on the EU forums, ffs.

You guys are so unbelievably incompetent.


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Meowwwwwww

Senior Member

04-10-2011

just lagged out of ranked
whats gonna happen to all the ppl whos dodging