Community Site Login Issues (How to Fix)

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RiotChris

Director of Publishing

02-02-2010
1 of 3 Riot Posts

This afternoon a number of our players ran into issues that prevented them from logging into the community site and forums. We are still working on fixing this bug, but while we work on it, we wanted to let people login to the forums.

Q: What is affected?
A: This only affects forum login, players can login to the game and play normally.

Q: Who is affected?
A: Only some people are having issues logging into the community site and forums, most can login and post normally.

Q: How do I know if I’m affected?
A: If you receive an error that says “Your account does not have a summoner” or “Password and Account Name combination not recognized” when trying to login to the community site here.

Q: What do I do if I’m affected?
A: Account management is no longer under maintenance. We recommend resetting passwords using account management, as it will be much faster than processing requests through email.

Players can recover their passwords by following the instructions on this site:
https://www.leagueoflegends.com/acco...cover/password

Please email support@riotgames.com if you continue to have issues with your account after resetting your password.

Q: Is my information/password secure?
A: Yes. Right now it’s a bit too secure actually. We hash your password and the bug is with comparing what you entered with what is stored.

- RiotChris


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DragonArmy

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Senior Member

02-02-2010

Thanks!


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Huntilla

Member

02-02-2010

i can get on the sit but i cant play any games, not even practice games. what should i do about this? has anyone else been having this problem?


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ChewbaccaMan

Junior Member

02-03-2010

ummm i am having problems connecting too pvp.net what i do ?


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Panet it Comedet

Senior Member

02-03-2010

Quote:
Originally Posted by RiotChris View Post

Q: Is my information/password secure?
A: Yes. Right now it’s a bit too secure actually. We encrypt your password and the bug is with decrypting your password (we can’t decrypt some passwords to verify them).
it actually looks like the sessions sometimes end right after logging in that seems to be the problem

just a guess, but it fits to things i experience a lot of times and what you are saying, since all data from logging in to to logout is transferred is encrypted via ssl which uses RSA + signature right?


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92Garfield

Member

02-03-2010

Quote:
Originally Posted by RiotChris View Post
Q: Is my information/password secure?
A: Yes. Right now it’s a bit too secure actually. We encrypt your password and the bug is with decrypting your password (we can’t decrypt some passwords to verify them).
Are you serious?
So you actually save my password instead of the md5 hash like any halfway professional site?!


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Renosi

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Recruiter

02-03-2010

To the "Are you serious guy".

Any halfway professional site doesn't use MD5, it's heavily outdated.

Also, they store an encrypted version of your password, they're having trouble decrypting it.


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JNJN

Junior Member

02-03-2010

Client version 1.03.11 is rejected by server. any ideas????


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GRIPAS

Junior Member

02-03-2010

I have same problem like JNJN. did we need to download client again ?


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Wakeful

Junior Member

02-03-2010

some people say bug; others say attack....


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