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I live in Australia and had played the game for a few years, partly due to the lag with the NA servers and even worst old Oceania servers I took a long break from the game. Fortunately during the break they made actual servers here, unfortunately despite reading plenty of LoL news I never heard of it and missed the free transfer window. Well I shoved over the $25 and bought the riot points to transfer, it did not work so I opened a ticket with support but got a reply running me through heaps of hoops completely unrelated to the problem.
It has been two days now and I still cannot transfer, just wanted to let this be known it is an issue that is still happening.