How to Create a Bug Report

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Pendragon

Director of Player Experience

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07-02-2009
1 of 1 Riot Posts

When submitting a bug report, please create a new topic in the "Beta Bug Reports" forum.

Please use the following template when creating your post:

Creating a Report
To create a bug report, please follow these steps:
Go to the Bug Report forum at http://forums.leagueoflegends.com/bo...isplay.php?f=9 and click on the “New Thread” button

Fill out the “Message” section with the following information:

Description of problem
This section should be a detailed description of your problem. No information is too much information, be as detailed as you can possibly be here.

Steps to reproduce
Sample:

  1. Logged into the Game Client
  2. Clicked on "Play Game."
  3. Joined a game called "game," hosted by "host"
  4. Was on the Blue Team.
  5. Entered Champion Selection Page
  6. Selected Champion "Ryze"
  7. Game Launch
  8. Game never loaded

*Try repeating your steps to see if you can make the bug occur again.*

Attach Important Files
Every time you create a bug report, please attach your dxdiag.txt file. If you are reporting a game crash, please attach your crash log. You may also attach screenshots, images, or other files that you feel are important.


Attaching a file to a post
1. Under Additional Options, Click "Manage Attachments."
2. A popup window will appear. Under "Upload File from your Computer", click "Browse."
3. Locate the file on your computer, and click “Open”
4. Click “Upload”
5. The file is now attached to your post.


Finding your dxdiag.txt and other relevant logs
You can read detailed descriptions of how to find and post relevant technical files here:
http://kb.leagueoflegends.com/questi...on+of+LoL+Logs
http://kb.leagueoflegends.com/questi...o+a+Forum+Post


Submitting your logs in PVP.net after posting your bug
To ensure we have everything we need you can submit logs automatically using the PVP.net preferences menu.
1. Log in to PVP.net with the summoner name you used to post your bug
2. Click on the Preferences menu in the top left corner of PVP.net
3. Click on 'Submit Logs to Riot'
4. Enter a description of the problem you're experiencing, or simply cut and paste a link to your forum post


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Lord Thanatos

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Recruiter

08-02-2009

Useful information. I will try to write my bug reports as similar to this format as I can, from now on.


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darkfrog

Member

08-08-2009

Yeah, sorry I didn;t read the report template before. Will follow from now on.


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Hmmer94

Member

09-03-2009

Quote:
Originally Posted by darkfrog View Post
Yeah, sorry I didn;t read the report template before. Will follow from now on.
Same and i have done a few :S.
Ps: keep up the good work!


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sblade

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Member

09-10-2009

Could I also add a point: for the thread name give a brief description, such as
1. Getting BSOD 0xE1
2. Unable to Launch game.
3. x summoners ability not functioning correctly.
This makes it heaps easier to browse the forums for existing threads, reduce multiple instances of the same issue, and gain others who might know something looking at the thread helping with solutions. The number of vague thread titles here is appalling ...

Thanks for listening!


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Enthach

Junior Member

09-10-2009

Can staff add "MUST READ BEFORE POSTING" in the title, because too many poeple are not following it.


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sycsadist

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Senior Member

09-13-2009

just a suggestion for poster, try using a program like camtasia, Ü or LoL should have a replay feature to show in-game bugs


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DarkF0rce

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Recruiter

12-18-2009

Quote:
Originally Posted by darkfrog View Post
Yeah, sorry I didn;t read the report template before. Will follow from now on.
ya sorry same here. Will do in future posts.

And how should we title the bugs?


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Light Yagamii

Member

01-07-2010

Whats with pendragon's posts? so long I'm lazy to read n follow the instructions :P


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DannyChong

Junior Member

01-11-2010

Umm If you are a mod or something can i get an IP refund because i used 5,000 IP on Mark of furor 2.47%Crit and when i get into the game the runes dont work and


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