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Voice Chat Discussion

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Lyte

Lead Social Systems Designer

Follow RiotLyte on Twitter

06-27-2014

<div class="legacy-vbulletin"> <div class="article-body"> <p>At Riot, we're pretty hardcore gamers. Many of us have lived and breathed games like Counterstrike for many years of our lives. Given the features games like these have, every so often, there's a heated discussion within Riot about voice chat - should we build it in League of Legends? Would it improve the player experience for the average player? Why do some games choose not to integrate voice chat, while others do? Rioters often debate for hours about the pros and cons of voice chat, so we decided to more deeply investigate the impact of voice chat. Every time the discussion comes up, we add a little bit more research to the mix and learn a little bit more about voice chat's impact on online games.</p><p>Due to the recent rise of 3<sup>rd</sup> party voice chat applications, we decided to take a moment to share some of our findings and explain why we haven't implemented voice chat in League of Legends, but also why we haven't closed the doors on it being possible in the future.</p><br><h4><strong>Do players want this feature?</strong></h4><p>One of the critical things I want to highlight is the difference between integrated voice chat with <em>strangers,</em> versus with <em>friends</em>. We often survey League of Legends players on whether they prefer to use voice chat with friends, and <strong>over 79% of players agree that it's a more enjoyable way to play League of Legends</strong>. But when you ask League of Legends players whether they prefer to use voice chat with <em>strangers,</em> the agree rate drops to 50%:&nbsp; <strong>1 in 2 players do not want to voice chat with strangers, or don't care.</strong> More importantly, <strong>28% of players disagree</strong>. When looking at numbers like these, we have to carefully consider that adding voice chat would actually create an <em>unwanted</em> experience for just over 1 in 4 players. Meanwhile, players who want voice chat already enjoy it with friends using other voice options.</p><p>These numbers might seem different than results from online polls or general threads you've seen here on the forums, but there are two important variables at play. One, players that tend to visit online forums or communities are a<em> unique subset of the League of Legends population</em><em>. </em>Two, online polls or questions about voice chat rarely distinguish the difference between voice chatting with friends versus strangers. If you just ask the question "Do you want voice chat in League of Legends?", most players answer the question through <em>their perspective.</em> Players that prefer to voice chat with strangers say "Yes!", but so do players that prefer voice chat with friends, leading to bloated numbers and inaccurate perceptions.</p><br><h4><strong>What's the player experience like?</strong></h4><p>With the recent surge of 3<sup>rd</sup> party voice chat applications, we were able to do some neat data analysis on the impact of voice chat to the League of Legends experience. We were especially curious as to whether or not these applications created a more enjoyable experience in games where there was voice chat between strangers.</p><p>One of the things about voice chat is that more often than not, you end up with games where only a few of the players opt into the application, and the rest are still using text. In our analysis, we found that text-based communication in games where only some of the teammates were in voice chat <strong>had up to 126% more racism, sexism, homophobia, and verbal abuse</strong> that we all agree have no place in League.&nbsp;Not surprisingly, we also saw that players who were <strong>using voice chat with strangers</strong> <strong>received 47% more reports</strong> than your baseline League player.</p><p>There have also been a few concerning studies about gender cues and voice chat in other popular, competitive online games. For example, a published paper from Ohio University showed that just giving a cue or sign that you're a woman on voice chat leads to <strong>300% more negative comments</strong> compared to a male voice, <em>or no voice at all</em>.</p><br><h4><strong>TLDR:</strong></h4><p>At the end of the day, voice chat <em>with friends</em> is a great experience<strong>, and what League of Legends players actually want.</strong> Many players already use voice chat like Skype and Ventrilo with their friends and that's awesome. But, a system that automatically or easily puts you into voice chat with strangers leads to <strong>126% more toxicity and 47% more reports</strong> even when players can opt-out of the experience or mute each other.</p><p>Hopefully this gives players more insight into how we think about voice chat.</p><p>Lyte</p> <style type="text/css"> .article-body .region-na, .article-body .region-br, .article-body .region-eune, .article-body .region-euw, .article-body .region-tr { display:none; } </style> </div> </div>


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Maximum Ao Shin

Senior Member

06-27-2014

why not integrate an OPTIONAL party chat system JUST like curse voice had?

you can either join something like "lobby chat", or decide against it. this puts the decision of voice chat in YOUR hands, then make it so you can leave the game's party or join it at any time...

of course, there's always the mute feature. i personally don't chat at all on XBL because of well, the... uh... youngsters yelling in my ears, but i feel like a party system would work. when i would play games like Halo 3 ODST and went for the Vidmaster achievements, which took what, four hours? i was playing with three strangers, and we all communicated with each other, because it would be literally impossible to do it with no coordination.

league is still a team game, so the option for voice chat SHOULD BE readily available, but also easy enough to opt out of.


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Iips

Senior Member

06-27-2014

I'm really surprised by those results (where did they even come from?), I used Curse Voice while it was in beta and joined 5-10 different chats with random team mates. Not once in those 10 games did I get yelled at or flamed in any way. I actually felt like the people in the call wanted to chat about the game and theory. I felt like it was much different than being in an Xbox live chat for example.

I got the feeling that if we were going to be talking to each other for 35+ minutes we didn't want to be fighting. Maybe I just got lucky. I also feel like hearing someone's voice makes you realize there is actually another person on the other side not just a nobody you can flame in the chat box.


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Mister Oinker

Senior Member

06-27-2014

I have transitioned into only playing league with people in a league clan because I don't find the game fun without talking anymore. that's some amazing results on toxicity but i'd rather talk with a toxic teammate on voice chat than talk to them in chat. I've played games with negative and mean people on skype or teamspeak (they are never mean to me personally) but I just delete them and never see them again. I also meet tons of new friends using voice chat.

I think people who don't want voice chat are just anti-social or don't want to win games. I really don't understand the reasoning behind wanting to play a team game without a team. Imagine how bad counterstrike or something would be without voice chat. I also don't meet that many young people on league, the most angry people are like 18ish. People complaining about 12 year olds most likely have not played league while communicating with other players.


Of course if you invented it you would need some type of honor system (but with a thumbs down option as well) I would love to go into a game with a ribbon saying i'm a good communicator.


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Actually Dyrus

Senior Member

06-27-2014

https://www.youtube.com/watch?v=pa9pxW4G4jQ


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The One NuNu

Senior Member

06-27-2014

Voice chat might be good for team play AKA Ranked 5's or 3's. Though people would just use skype for this anyways. But, having your own voice chat wouldn't be so bad if it worked better then skype.

But for solo Q no just no just no cause to many people will just start screaming and or start flaming when something really doesn't go there way. Typing doesn't bother me but the screaming def would seeing as how it would feel just like XBL.


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BigBIackMan

Junior Member

06-27-2014

re


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Austinodood

Recruiter

06-27-2014

he has them statistics yo


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trumpsta

Senior Recruiter

06-27-2014

first


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Giggle

Senior Member

06-27-2014

first. Also, we want voice chat, we don't care about ur statistics lyte lol Just give it to us and u will be fine