Launcher Issues

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Jesse Perring

NOC Technician

08-12-2009
1 of 32 Riot Posts

Players have been experience freezes and crashes while updating their beta client.

Running the launcher as a Windows admin is very important. However, some players find that even though they are a Windows admin, they must create a new password protected Windows admin account to get the launcher to download updates.

  • Open the Start Menu
  • Open Control Panel
  • Open User Accounts
  • Select "Create a new account"
  • Enter a name for the account, hit next, and set the account to computer administrator
  • Select the account you just created
  • Select "Create a password" and follow the instructions in Windows to set a password for the account
  • Locate lol.launcher.exe (the default shortcut leads to this program)
  • Right click lol.launcher.exe and select "Run as..."
  • Select "The following user:" and enter the account you created

Other common solutions
:

1) Wait for the launcher to run for 5 to 10 minutes before force quitting or ending the task. The launcher will have to restart a few times during the patching process, and this may make it appear as if the launcher has closed when it is really active in the background.

2) Power cycle your modem (unplug it and let it stay unplugged for 30 seconds) and disable any anti-virus or firewalls you have running and run the launcher again. Let the launcher run for as long as you can even if it looks frozen.

3) Make sure Windows Service Pack 3 for XP or Service Pack 2 for Vista is installed.

4) If you are running Windows Vista or Windows 7, the install path for Riot Games cannot be inside your program files folder. Some players find reinstalling the game to another path fixes the problem.

5) Disable any anti-virus or firewall software that may be prevent the launcher from updating, even if the launcher has worked without any problems in the past. Norton has been a common culprit. Check out the Windows Firewall troubleshooting page, even if you don't think Windows Firewall is enabled.

6) Update Adobe Air directly from Adobe. http://get.adobe.com/air/

7) Clean out temporary internet files in Windows. Some players find cleaning out their registry using a tool like CCleaner also helps.

8) Try turning down the security settings in Internet Explorer and clearing all the temporary files. Make sure IE is not in "Offline" mode, the security settings are set to Medium-High or lower, and IE is accepting all cookies. Some players find setting IE to the default browser also helps, as well as updating to IE 8. IE add-ons may cause problems with the patcher as well, be sure to clear your browsing data and reinstall IE (or uninstall the add ons) if the program has been altered from it's original state.

9) Check to make sure active scripting is enabled. Here's a link to an explanation on how to enable active scripting in Internet Explorer: http://support.microsoft.com/gp/howtoscript

10) Reinstalling League of Legends from scratch may also solve this problem. When reinstalling, make sure to completely uninstall and delete any remaining Riot Games and League of Legends folders, then install using the setup file found here:
http://signup.leagueoflegends.com/download

Credit to reapermaster for this last one:
11) If all else fails, you can try changing to public DNS servers. The updater uses server aliases that have problems connecting to some ISP default DNS servers. This can be avoided by changing you DNS to public servers in network settings. WARNING: Changing these settings can cause problems with previous network configurations. If these changes cause problems with your internet connection be prepared to revert to your old settings; save any information you are about to change.

  • Windows 7 and Vista:
    Click start -> Control Panel -> Network and Internet -> Network and Sharing center -> Change Adapter Settings

    Right click on your network adapter and select properties
    Double click Internet Protocal Version 4 (TCP/IPv4)
    Go to the bottom and change "Obtain DNS server address automatically"
    to "Use the following DNS server addresses"

    put in the following IP's
    4.2.2.2
    4.2.2.3

  • Windows XP:
    Click start -> control Panel -> Network Connections

    Right click on your network adapter and select properties
    Double click Internet Protocal (TCP/IP)
    Go to the bottom and change "Obtain DNS server address automatically"
    to "User the following DNS server addresses"

    put in the following IP's
    4.2.2.2
    4.2.2.3


Another page of patcher solutions made by reapermaster can be found here:
http://beta.leagueoflegends.com/boar...ad.php?t=15428

If you have found another solution to the problem please post it

BB-256


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Zerulas

Junior Member

08-13-2009

I managed to unstick my patching by opening the file 'LOL.Beta.Runtimes.version' and changing InProgress from FALSE to TRUE. I'm not sure what that variable does exactly, but I took a shot in the dark by changing it and now my patching finally completes. It may just be a coincedence though. =)


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TigerPrince

Junior Member

08-15-2009

I think I know what caused at least my version (didnt read forum before trying to fix, so no debug report). The client updates itself partially while there is no loading screen visible. Being impatient and wanting to play, after the client "disappeared" I figured something was wrong, and opened another instance, closing the first. Then I would cause the second instance to have an error shortly after opening. Re-installing, and just waiting for all the updates to load solved the problem (I also reinstalled, and didn't wait before, and that failed too).


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Texonater

Junior Member

08-17-2009

Quote:
Originally Posted by Zerulas View Post
I managed to unstick my patching by opening the file 'LOL.Beta.Runtimes.version' and changing InProgress from FALSE to TRUE. I'm not sure what that variable does exactly, but I took a shot in the dark by changing it and now my patching finally completes. It may just be a coincedence though. =)
Tried. Didn't work for me.


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Dregon

Member

08-18-2009

patcher give me and "unable to connect to network" message

LOG showed the following

08/18/2009 05:18 [INFO] Add App[League of Legends Launcher] Exe[C:\Riot Games\League of Legends\lol.launcher.exe] to Windows Firewall
08/18/2009 05:18 [INFO] Patcher_AddPackage([LOL.Beta.Launcher],[http://hwcdn.net/h2f4b5v4/cds/patcher/lol/],[C:\Riot Games\League of Legends\]) successful
08/18/2009 05:18 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche...ncher.package]
08/18/2009 05:18 [WARNING] Error retrieving [http://hwcdn.net/h2f4b5v4/cds/patche...ncher.package] ErrorCode 950
08/18/2009 05:18 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche...ncher.package]
08/18/2009 05:18 [WARNING] Error retrieving [http://hwcdn.net/h2f4b5v4/cds/patche...ncher.package] ErrorCode 950


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BachBach

Junior Member

08-18-2009

08/18/2009 19:37 [INFO] Add App[League of Legends Launcher] Exe[C:\Riot Games\League of Legends\lol.launcher.exe] to Windows Firewall
08/18/2009 19:37 [WARNING] Unable to download settings ffs [http://www.solidstatenetworks.com/de...it.global.ffs]
08/18/2009 19:37 [INFO] Patcher_AddPackage([LOL.Beta.Launcher],[http://hwcdn.net/h2f4b5v4/cds/patcher/lol/],[C:\Riot Games\League of Legends\]) successful
08/18/2009 19:37 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche...ncher.package]
08/18/2009 19:37 [INFO] Version retrieved [LOL.Beta.Launcher] 6/6 [LOL.Beta.Launcher.08_04_2009_02]/[LOL.Beta.Launcher.08_04_2009_02] type [PACKAGE_TYPE_INCREMENTAL]
08/18/2009 19:37 [INFO] [LOL.Beta.Launcher] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
08/18/2009 19:37 [INFO] Patcher_RemovePackage([LOL.Beta.Launcher]) successful
08/18/2009 19:37 [INFO] Patcher_AddPackage([LOL.Beta.Runtimes],[http://hwcdn.net/h2f4b5v4/cds/patcher/lol/],[C:\Riot Games\League of Legends\]) successful
08/18/2009 19:37 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche...times.package]
08/18/2009 19:37 [INFO] Restart previous
08/18/2009 19:37 [INFO] Start task [http://hwcdn.net/h2f4b5v4/cds/riot-lol.ffs] [LOL.Beta.Runtimes_1_Incremental.solid] [C:\Riot Games\League of Legends\LOL.Beta.Runtimes_1\] [C:\Riot Games\League of Legends\] [0.00/0.00]
08/18/2009 19:37 [INFO] [LOL.Beta.Runtimes] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_IDLE]
08/18/2009 19:37 [INFO] Version retrieved [LOL.Beta.Runtimes] 1/0 [LOL.Beta.Runtimes_08_04_2009_02]/[1.0] type [PACKAGE_TYPE_INCREMENTAL]
08/18/2009 19:37 [INFO] [LOL.Beta.Runtimes] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_PREPARE]
08/18/2009 19:37 [INFO] Start download [http://hwcdn.net/h2f4b5v4/cds/riot-lol.ffs]
08/18/2009 19:37 [INFO] [LOL.Beta.Runtimes_1_Incremental.solid]
08/18/2009 19:37 [INFO] [C:\Riot Games\League of Legends\LOL.Beta.Runtimes_1\]
08/18/2009 19:37 [INFO] [C:\Riot Games\League of Legends\]
08/18/2009 19:37 [INFO] [LOL.Beta.Runtimes] State change [PATCHER_STATE_PREPARE] to [PATCHER_STATE_DOWNLOAD]


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HappyNihil

Member

08-18-2009

Had the same problem, but I know for sure what it was in my case.
in launcher_options.ini it stated:
FirstEULAAccepted=1
PatchEULAAccepted=0

it wouldnt show me the patch eula and it would crash when trying to patch another patch because it though I declined the EULA

changing PatchEULAAccepted=0 to 1 solved the problem immediately


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ShockWaveTrio

Junior Member

08-19-2009

I keep getting this error, never had it on any previous updates. Have tried restarting my PC and it still persists; it loads to 2%, then skips straight to 28%, then pops up the error message. Pressing "Ok" closes the launcher.

http://img29.imageshack.us/i/81595389.jpg/

Going to try uninstalling and reinstalling. Also, how do I post my logs here? Not sure where they're stored.


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CTO

Junior Member

08-19-2009

Quote:
Originally Posted by ShockWaveTrio View Post
I keep getting this error, never had it on any previous updates. Have tried restarting my PC and it still persists; it loads to 2%, then skips straight to 28%, then pops up the error message. Pressing "Ok" closes the launcher.

http://img29.imageshack.us/i/81595389.jpg/

Going to try uninstalling and reinstalling. Also, how do I post my logs here? Not sure where they're stored.
im having the same exact problem.

/19/2009 19:40 [INFO] Add App[League of Legends Launcher] Exe[C:\Riot Games\League of Legends\lol.launcher.exe] to Windows Firewall
08/19/2009 19:40 [INFO] Patcher_AddPackage([LOL.Beta.Launcher],[http://hwcdn.net/h2f4b5v4/cds/patcher/lol/],[C:\Riot Games\League of Legends\]) successful
08/19/2009 19:40 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche...ncher.package]
08/19/2009 19:40 [INFO] Version retrieved [LOL.Beta.Launcher] 6/6 [LOL.Beta.Launcher.08_04_2009_02]/[LOL.Beta.Launcher.08_04_2009_02] type [PACKAGE_TYPE_INCREMENTAL]
08/19/2009 19:40 [INFO] [LOL.Beta.Launcher] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
08/19/2009 19:40 [INFO] Patcher_RemovePackage([LOL.Beta.Launcher]) successful
08/19/2009 19:40 [INFO] Patcher_AddPackage([LOL.Beta.Runtimes],[http://hwcdn.net/h2f4b5v4/cds/patcher/lol/],[C:\Riot Games\League of Legends\]) successful
08/19/2009 19:40 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche...times.package]
08/19/2009 19:40 [INFO] Version retrieved [LOL.Beta.Runtimes] 1/1 [LOL.Beta.Runtimes_08_04_2009_02]/[LOL.Beta.Runtimes_08_04_2009_02] type [PACKAGE_TYPE_INCREMENTAL]
08/19/2009 19:40 [INFO] [LOL.Beta.Runtimes] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_ALLTASKSCOMPLETE]
08/19/2009 19:40 [INFO] Patcher_RemovePackage([LOL.Beta.Runtimes]) successful
08/19/2009 19:40 [INFO] Patcher_AddPackage([LOL.Beta.Game],[http://hwcdn.net/h2f4b5v4/cds/patcher/lol/],[C:\Riot Games\League of Legends\]) successful
08/19/2009 19:40 [INFO] Attempt to retrieve package [http://hwcdn.net/h2f4b5v4/cds/patche....Game.package]
08/19/2009 19:40 [INFO] Restart previous
08/19/2009 19:40 [INFO] Start task [http://hwcdn.net/h2f4b5v4/cds/riot-lol.ffs] [LOL.Beta.Game_28_0to28.solid] [C:\Riot Games\League of Legends\LOL.Beta.Game_p\] [C:\Riot Games\League of Legends\] [0.00/0.00]
08/19/2009 19:40 [INFO] [LOL.Beta.Game] State change [PATCHER_STATE_IDLE] to [PATCHER_STATE_PROCESS]
08/19/2009 19:40 [INFO] Version retrieved [LOL.Beta.Game] 28/0 [LOL.Beta.Game.08_18_2009_03]/[1.0] type [PACKAGE_TYPE_PROGRESSIVE_VCDIFF]
08/19/2009 19:40 [INFO] Perform expansion [LOL.Beta.Game_28_0to28] [C:\Riot Games\League of Legends\LOL.Beta.Game_p\] to [C:\Riot Games\League of Legends\] delete [0]
08/19/2009 19:40 [INFO] Expand [Air\assets\images\championScreens\abilities\Sion_R evenge.png] diff[0] from [LOL.Beta.Game_28_0to28]
08/19/2009 19:40 [INFO] Successfully expanded [Air\assets\images\championScreens\abilities\Sion_R evenge.png] 7798
08/19/2009 19:40 [INFO] Expand [Air\assets\images\championScreens\abilities\Teemo_ Bombardment.png] diff[0] from [LOL.Beta.Game_28_0to28]
08/19/2009 19:40 [INFO] Successfully expanded [Air\assets\images\championScreens\abilities\Teemo_ Bombardment.png] 5378
08/19/2009 19:40 [INFO] Expand [Air\assets\images\championScreens\CardMaster_Story .html] diff[0] from [LOL.Beta.Game_28_0to28]
08/19/2009 19:40 [INFO] Successfully expanded [Air\assets\images\championScreens\CardMaster_Story .html] 1147


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CTO

Junior Member

08-19-2009

I tried reinstalling it in drive D which is not what i usually do since i just follow the default which c:/riotgames/league of legends/ and it worked perfectly!!!!!


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