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Having trouble purchasing Riot points with your pre-paid gift cards? Fear not! Here is a bit of useful information that should help you unlock that special champion or skin.
If for any reason you still cannot complete your purchase after verifying that you have completed the following steps below; just submit a support ticket with as much information as possible and we will honor the date the ticket was submitted if for any reason we can’t get to it right away.
The most important thing to remember with both Visa and MasterCard gift cards is that you will need to register the card with the issuers website to make online purchases, which should be listed on the piece of paper that came with your gift card.
Each card listed is a link to the respective card providers FAQ.
Visa Gift Cards: (http://usa.visa.com/personal/cards/prepaid/gift_card_how.html)
To make an online purchase, you will need to register your card. You can do this by either calling the issuing provider, or by visiting their website. This information should have been supplied to you when you received the card. It may also be printed on the back of the card.
When you make an online purchase, the name, address, and phone number you use will need to be exactly the same as the information you provided when registering your card.
If the information you provide differs from what was provided when the card was registered, the transaction may be declined.
You can verify or update your information by visiting the card provider's Web site, or by contacting them using the toll-free number provided in your card materials.
Vanilla MasterCard Gift Card: (https://www.vanillamastercard.com/faq.html?csrfToken=0SBOoCUL8PEGeFE5f3qLMeS61KBJlHZL) Pretty much the same steps as with the Visa Gift Card except you must register your card at www.vanillamastercard.com (https://www.vanillamastercard.com) to use your Card online.
American Express Gift Card: (https://www212.americanexpress.com/dsmlive/dsm/dom/us/en/personal/cardmember/additionalproductsandservices/giftcardsandtravelerscheques/giftcardsforbusinessfaqs.do?vgnextoid=715cc969d892a110VgnVCM100000defaad94RCRD&vgnextchannel=95ddb81e8482a110VgnVCM100000defaad94RCRD)
These cards are the exception to most general gift card rules in that they require no registration. Just be sure you are accurately providing the information that was on the piece of paper the card was affixed to and you should be good to go.