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Ulanopo's Knowledge Base

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Ulanopo

Recruiter

12-01-2013

If you spend much time on the Tribunal forum, you start to see the same arguments repeated until you want to gouge out your eyes. It’s the rare person who comes here genuinely seeking insight and advice. Most of the posters want to justify their behavior or complain about the system. It gets really tiresome and frustrating. My response was to create this in my free time.

I should warn you that I don’t intend to discuss these in this thread. If you have a comment or concern, please start a separate thread and I’ll address it as I have time.

“Isn’t this just a brown-noser’s version of the FAQ?”

I don’t think so. I certainly don’t expect anything from Riot. I did this for me.

“Copy-paste isn’t a good way of reaching people. It annoys them.”

Yeah, I get that response macros can feel a bit cold. On the other hand, they make a great, low-effort way for me to know if someone genuinely wants feedback and advice or if they're just here to whine or troll. They’re also useful for links, especially to topics that have been covered to death.

I think that the best macros are short and deal with a single topic in an objective, professional way.

“Can I use these for myself?”

I would prefer you quote them. I have placed them in conveniently separate posts for just such a use.

“Can I help?”

Sure! The best way to get something to me is to send it to [email]Ulanopo@gmail.com[/email]. Obviously, I will credit anyone who contributes.

People who have helped
Aylywyn
Butterfly44
Elduris
Jubbinaut
LittleDi
MadmanWithBox
Magooomba
Matthias9119
MaxNogard
Meadow
Prandine
themaddscientist

Most recent changes: 11 SEPT 2014
1 addition.


EDIT: speaking of credit, the quote for how to cancel your account was taken from someone else. If it was you, could you please tell me so that I can add your name? Thank you.


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Ulanopo

Recruiter

12-01-2013

EMAIL & REFORM CARD

"I can't get to the email address I used." (http://forums.na.leagueoflegends.com/board/showthread.php?p=44676735#post44676735)
“I didn’t get an email about my ban.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465522#post43465522)
“They didn’t include a Reform Card in the email.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465551#post43465551)
“I want to complain about my ban, but I didn’t link my Reform Card.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465559#post43465559)

ABOUT YOUR BAN

I received a 14-day suspension or a permaban. I thought Riot was just handing out chat restrictions while the Tribunal is down. (http://forums.na.leagueoflegends.com/board/showthread.php?p=48676219#post48676219)
What's up with these automated chat restrictions? (http://forums.na.leagueoflegends.com/board/showthread.php?p=47156330#post47156330)
"I don't understand the process of the Tribunal." (http://forums.na.leagueoflegends.com/board/showthread.php?p=44675000#post44675000)
"I didn't do anything wrong. I should not have been punished." (http://forums.na.leagueoflegends.com/board/showthread.php?p=45248977#post45248977)
"I'm only here to explain to you idiots why the Tribunal sucks." (http://forums.na.leagueoflegends.com/board/showthread.php?p=44713392#post44713392)
“I received a warning in the game client. What’s up with that?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467274#post43467274)
“My email said that my ban would end today, but I still can’t log in.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465506#post43465506)
“I worked hard for my honor. It shouldn’t have been taken from me, especially if it was only a warning.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467345#post43467345)
“If this is how it’s going to be, I don’t want to play any more!” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465727#post43465727)
“I deserve an opportunity to appeal.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467849#post43467849)
“I want you to reduce or remove my ban.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467865#post43467865)
“Is there any way to remove my permaban?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467878#post43467878)
“I only want a response from Riot.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43468354#post43468354)
“I want to provide evidence in case you see me in Tribunal.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43839239#post43839239)
"I should be allowed to make a statement in my own defense, like they do in a real justice system." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46271741#post46271741)
"I just bought a time boost and now I'm banned. Grrrrrrrmad!" (http://forums.na.leagueoflegends.com/board/showthread.php?p=47699493#post47699493)

COMMON EXPLANATIONS AND EXCUSES

“Riot bans people because they make money off of forcing people to create new accounts and repurchase the skins.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465440#post43465440)
“I don’t think that what I did in this case merits the punishment I received.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465580#post43465580)
“They only showed you (2-5) cases. They didn’t show you all the games where I wasn’t toxic.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465597#post43465597)
“I was only toxic in N games. I didn’t do anything wrong in the other matches.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465615#post43465615)
“You scrubs are not my peers. You don’t understand the stress of competitive play.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43468419#post43468419)
The Tribunal only exists so Riot can save money by not having real customer service. (http://forums.na.leagueoflegends.com/board/showthread.php?p=44673760#post44673760)
"You guys pretend like you're above it, but you're full of $%#@. When someone is trolling you, you yell and swear at them just like everyone else." (http://forums.na.leagueoflegends.com/board/showthread.php?p=44946469#post44946469)
"I was banned for picking an unpopular champion, breaking the meta or for trying a different tactic." (http://forums.na.leagueoflegends.com/board/showthread.php?p=45162253#post45162253)
I think I should be allowed to leave a match if my teammates are harassing me." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46686606#post46686606)
"I think I should be allowed to leave or go AFK in a game that is obviously lost. Alternatively, not surrendering such a match should be a punishable offense." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46687897#post46687897)
"I don't care if we win or lose. It's just a custom game, so it doesn't count." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46727572#post46727572)
"There are no rules in a custom game as it's not an official Riot-endorsed mode. I can do whatever I want." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46727616#post46727616)
"You can't report people in custom games". (http://forums.na.leagueoflegends.com/board/showthread.php?p=46727630#post46727630)

REPORTS AND REPORTING

“How many reports does it take to get to Tribunal?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43933557#post43933557)
"What is the difference between report density and raw reports?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=45248890#post45248890)
"What does 'report weight' mean?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=47288795#post47288795)
“What am I supposed to do about people who are being toxic?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=44963714#post44963714)
“If reports are the preferred response to toxicity, why can’t I ask for reports?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465363#post43465363)
“People who report are simply being oversensitive. The mute button exists for a reason.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465401#post43465401)
“If you kids report and punish things like this, you’re going to be in trouble when you get out in the real world.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43663843#post43663843)
“I don’t think that people should be punished for speech. Other things, like feeding, are much more disruptive.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43663877#post43663877)
“I’m worried about people reporting me for nothing.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43469286#post43469286)
“I ask for reports because they were ruining my fun and I want to make sure they are punished.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465698#post43465698)
“I didn’t do what I was reported for which means it’s a false report. I shouldn’t be punished for that.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465710#post43465710)
“I want to complain about another player.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=46584578#post46584578)
"I don't think name-and-shame is such a big problem. I think people should be warned about the people they might be playing with." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46569090#post46569090)
"I don't think 'Unskilled Player' should be something you can get reported for." (http://forums.na.leagueoflegends.com/board/showthread.php?p=44946262#post44946262)
"Do we still have to report people for leaving/going AFK now that we have LeaverBuster?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=44946352#post44946352)
"I think I should be informed when someone I have reported is punished." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46794030#post46794030)
"I don't think I should be reported or punished for simply trying to provide some constructive criticism." (http://forums.na.leagueoflegends.com/board/showthread.php?p=48603662#post48603662)
I received an advertisement for leveling, boosting, etc. (http://forums.na.leagueoflegends.com/board/showthread.php?p=48659110#post48659110)
"I think I have detected someone using a botting program. What should I do? (http://forums.na.leagueoflegends.com/board/showthread.php?p=49895507#post49895507) ADDED - 11 SEPT 2014

SPEECH AND CONDUCT

“I should be allowed to speak however I like to people who started it or are griefing me.”
“I was provoked or taunted. I should be allowed to defend myself.”
“Why did you vote to punish me when others were behaving worse?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43468465#post43468465)
"I sometimes feel that 'mute, report, move on' isn't good enough. I feel I should be allowed to speak up for myself, especially when I am personally attacked." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46582870#post46582870)
"I'm just going to mute everyone and only communicate through pings!" (http://forums.na.leagueoflegends.com/board/showthread.php?p=44713540#post44713540)
“The Summoner’s Code is too nebulous. I need to know what I can’t say.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43490718#post43490718)
“Riot is trying to police the internet and that’s just stupid.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465418#post43465418)
“Freedom of Speech!!!!!” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465469#post43465469)
“I’m afraid of being reported for ‘refusal to communicate’ if I mute people.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465490#post43465490)
Trash talk is part of all competitive sports. It happens all the time in the pros. (http://forums.na.leagueoflegends.com/board/showthread.php?p=43595629#post43595629)
"I should not have been banned for bantering with my friends." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46206108#post46206108)
"I got scammed on a skin exchange!" (http://forums.na.leagueoflegends.com/board/showthread.php?p=48402380#post48402380)
I don't think that I should be punished for trying to give advice. (http://forums.na.leagueoflegends.com/board/showthread.php?p=48979094#post48979094)


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Ulanopo

Recruiter

12-01-2013

LEAVERBUSTER

“I came here to complain about my LeaverBuster ban.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465755#post43465755)
“I only left one game and it was for a good reason. I shouldn’t have been banned.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465769#post43465769)
“What do I have to do to lower my LeaverBuster rating?” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465783#post43465783) (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465783#post43465783)
“I received a LeaverBuster ban because of problems that were out of my control, such as Riot’s servers disconnecting me or problems with my provider. That’s not fair.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43817403#post43817403)

JUDGES & VOTING

"I would like to use an EUW case to argue against the Tribunal." (http://forums.na.leagueoflegends.com/board/showthread.php?p=45335976#post45335976)
“I was looking at this case and I don’t think it should have been pardoned.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465783#post43465783)
“I was looking at this case and I don’t think it should have been punished.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465821#post43465821)
"Judges only look at the first match in the case, maybe the second." (http://forums.na.leagueoflegends.com/board/showthread.php?p=44963864#post44963864)
“Judges just spam punish. I know this because the Tribunal punishes more than 90% of cases.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465832#post43465832)
“Giving judges IP rewards makes them biased.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465840#post43465840)
“Having ‘justice ratings’ and tracking streaks makes judges biased.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465854#post43465854)
“I see things in this forum that would earn a punish if they were said in game.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465866#post43465866)
“I see cases where the vote was punish but the result reads ‘NONE’.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43465969#post43465969)
“I think judges should have to leave a note explaining their rationale so that other judges could see it.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=44073003#post44073003)
“I don’t think the Tribunal is doing its job.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=44073102#post44073102)
"I don't think that we should see matches from a long time ago. What if the player has reformed?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=44964072#post44964072)
"I don't think that Riot should hand out permabans because they don't accomplish anything. People just make new accounts and are toxic in the low level queue, which is really bad." (http://forums.na.leagueoflegends.com/board/showthread.php?p=45370566#post45370566)

OTHER CONCEPTS (AKA The Graveyard of Hope)

"Why can't we put toxic players in a separate queue so that I don't have to deal with them?" (Prisoner's Island) (http://forums.na.leagueoflegends.com/board/showthread.php?p=46560617#post46560617)
"Why can't League use Titanfall's anti-cheating policy?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=46560075#post46560075)
"Riot lies!" (http://forums.na.leagueoflegends.com/board/showthread.php?p=45435647#post45435647)
"I think there should be a loss forgiven if someone goes AFK or disconnects." (http://forums.na.leagueoflegends.com/board/showthread.php?p=45758386#post45758386)
“I think there should be a vote to kick available in pre-game.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467057#post43467057)
“I think we should be able to see the pre- and post-game chat.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43467142#post43467142) *
“I think we should have video of the matches.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43475278#post43475278)
“I would like to opt-in to chat restriction.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43664034#post43664034)
“I think that there should be some rewards for doing Tribunal.” (http://forums.na.leagueoflegends.com/board/showthread.php?p=43933502#post43933502)
I would like to be able to punish other people in the case. (http://forums.na.leagueoflegends.com/board/showthread.php?p=44673500#post44673500)
"Why can't Riot block IP addresses so that people who have been banned can't make new accounts?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=44677947#post44677947)
"We should be allowed a free dodge every once in a while." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46201331#post46201331)
"Riot should reinstate the Level 20 Challenge." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46205993#post46205993)
"I think that limiting the number of reports you can make in a given day would force people to take them more seriously, leading to a reduction in false reporting." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46582407#post46582407)


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Ulanopo

Recruiter

12-01-2013

BEING A GOOD JUDGE

These are not intended to be a replacement for Enterti's excellent Tribunal Justicar Handbook (http://forums.na.leagueoflegends.com/board/showthread.php?t=3598477).

You should go read his thread. Do it! Now!

These are macros for judging issues.

"I'm worried that I'm too strict/lenient as a judge." (http://forums.na.leagueoflegends.com/board/showthread.php?p=46147430#post46147430)
"The reports are about something that I can't see, such as pre/post-game chat or intentional feeding, but I have the feeling that the accused was doing something wrong. Is it okay for me to punish them on this basis? (http://forums.na.leagueoflegends.com/board/showthread.php?p=46147637#post46147637)
There are some things I don't seem to mind as much as the community, such as racial or homophobic slurs. Should I vote to punish anyhow, knowing that I'm likely to be in the minority?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=46155368#post46155368)
"Why do I sometimes see --- in the chat?" (http://forums.na.leagueoflegends.com/board/showthread.php?p=46225637#post46225637) *

VOLUNTEERING IN THE TBI

What is the purpose of the Tribunal Ban Inquiries (TBI) forum? (http://forums.na.leagueoflegends.com/board/showthread.php?p=45758097#post45758097)
What should I do if I want to volunteer? (http://forums.na.leagueoflegends.com/board/showthread.php?p=45758213#post45758213)
Are there any guidelines for posting? (http://forums.na.leagueoflegends.com/board/showthread.php?p=45758323#post45758323)


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Ulanopo

Recruiter

12-01-2013

“If reports are the preferred response to toxicity, why can’t I ask for reports?”

First off, Riot has set up the case-building algorithm in such a way that multiple reports for a single game don’t really accelerate the process. The system uses “report density” – the percentage of games in which you were reported – in preference to raw reports. While a greater number of reports increases the likelihood that a specific match will appear as one of the five cases shown to jurors, this isn’t a reason to ask for reports.

The reason we tell you not to go report begging is that it’s quite possibly the most toxic behavior you can exhibit. Just using the word causes people to become angry and defensive.


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Ulanopo

Recruiter

12-01-2013

“People who report are simply being oversensitive. The mute button exists for a reason.”

Let’s start with the Riot quote on this (link (http://forums.na.leagueoflegends.com/board/showthread.php?p=30696571#post30696571)):

Why is verbal abuse punishable if there is a mute button/language filter?
Players shouldn’t need to rely on features like the mute button or language filter to engage with other players in positive ways. When a player verbally abuses another player and forces him to use the mute button, they have already created a negative experience for that player.
Simply put, Riot says no. You can scream and cry all you want, but it is their house and their rules.

With that out of the way, I think the topic deserves some further discussion. The theory is that, if people resolved to care less, then they would be happier. I often refer to this as “Argument from Stoicism” and I think it is a fairly weak philosophy because it places the burden on the person being expected to endure the behavior rather than the person exhibiting the behavior. “You should be able to handle it” is just a flimsy excuse for being a bully or a jerk. I have to be the bigger man so that you can do whatever you want? That hardly seems fair.

There is also the issue of how I spend my limited free time. Like most people, I am constantly required to make value judgments between the different forms of entertainment that are available to me and, let's be honest, we live in an age of nearly limitless entertainment options. If I'm having a bad day in League, I can just fire up Steam and play a whole bunch of games that don't require me to put up with someone's BS.

This is not an issue of weakness or thin-skin; it's a question of choosing activities that don't leave me feeling frustrated and angry. Too many of those experiences and I'll just find something else to do. Riot knows this.

EDITED 18 JULY 2014


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Ulanopo

Recruiter

12-01-2013

“Riot is trying to police the internet and that’s just stupid.”

Well, to be fair, they’re really only trying to change the portion of the internet that they control, but that’s a little beside the point. It’s Riot’s house, therefore it’s their rules. They have a direct financial interest in removing the people who cause trouble lest they drive away business. You see the same thing at baseball games.

It’s worth noting that Riot’s definition of “causing trouble” is the only one that matters. Riot is a huge believer in the power of math. You can be certain that they have very precise numbers for how much business a toxic player costs them. If they ban you, it’s because it’s worth it to them.


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Ulanopo

Recruiter

12-01-2013

“Riot bans people because they make money off of forcing people to create new accounts and repurchase the skins.”

Just stop. This is a really silly argument. I didn’t pay for my account any more than you did and while I have bought a number of things, I didn’t have to. There’s nothing relevant to competitive play that I couldn’t have bought with IP.

Also, Riot actively discourages people from making new accounts.

From Lyte: (link (http://forums.na.leagueoflegends.com/board/showthread.php?p=33432435#post33432435))

Actually, if we're permabanning you we don't want your money or your time. Just find another game.
(Help from MadmanWithBox)


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Ulanopo

Recruiter

12-01-2013

“Freedom of Speech!!!!!”

Doesn’t apply. No really. If we’re talking about American law, the First Amendment only applies to the government making laws that prohibit speech and, even then, freedom of speech isn’t absolute. For example, you can’t incite a riot, plan to kill the president or yell fire in a crowded theater.

Also, there’s nothing in the First Amendment that protects you from the consequences of your speech. People are fired all the time for making derogatory comments about their employer. My workplace, for example, has a social media policy that says that I can be terminated for badmouthing the company. They don’t ask for passwords and access as some companies have been known to do, but it wouldn’t be all that difficult to find me on the internet, knowing my real name, phone number and address.


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Ulanopo

Recruiter

12-01-2013

“I’m afraid of being reported for ‘refusal to communicate’ if I mute people.”

We don't know what happens to them, but reports for Failure to Communicate do not appear in Tribunal, just like reports for Unskilled Player. It is likely that this report class existed before LeaverBuster and Riot simply hasn't gotten around to removing it from the list.

For my entire duration here at Riot, no one has been banned for lack of communication.

From WookieeCookie: (link (http://forums.na.leagueoflegends.com/board/showthread.php?p=49880066#post49880066))

But what I think a lot of players miss is that communication does not always mean chat. We have the ping feature for a reason. For myself, it's generally all I use anyways. Chat isn't really necessary, and a lot of times can take more time then just pinging someone.


From Lyte: (link (http://forums.na.leagueoflegends.com/board/showthread.php?p=48062404#post48062404))

This is untrue. Many players never talk in-game and just use in-game pings, and they aren't banned for Refusing to Communicate. A lot of players think they get banned for Refusing to Communicate, but it's never happened in all my years at Riot.


With assistance from Meadow and Magooomba