Jozrael's FAQ

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Jozrael

QA Analyst

Follow Jozrael on Twitter

12-20-2009
1 of 18 Riot Posts

EDIT: This is possibly out of date in many areas!

TABLE OF CONTENTS

Forums
(Avatars and usergroups)
PVP.net (Elo and matchmaking)
Running LoL (Operating systems, minimum system requirements, Hotkeys)
Currency and Purchases (XP/IP for normal/practice games, purchase problems and refunds)
Accounts and Servers (Name changes, transferring between servers, Asian server)
Punishments (Pursuing disciplinary action, bans, and leaves)
Miscellaneous (Offline/LAN play, screenshots)
Bugs, Errors, and Crashes

1/2010: support@riotgames.com has a current backlog of roughly 2-3 days. Please be patient and courteous as they deal with many hundreds of e-mails per day.
The Frequently Posted Topics thread has useful information on Riot policy and other common threads.
Encased Shadow has a fantastic Riot Policy thread as well.

FORUMS

“What do the different avatars/usergroups represent?”
Red Riot: These are the Developers. They are the most knowledgeable and are the only usergroup to have power over you, the player. They wield the almighty banhammer, so be good for goodness’ sake.
Fabulous Purple Council: These players advise Riot on the current state of competitive LoL and how to improve it. They acquire this status through exceptional skill, keen insight on the metagame, running a league that sponsors LoL, chairing a sponsored team, or otherwise benefiting the competitive scene.
Green Emissaries: These players go above and beyond to help the LoL community as a whole prosper. They are active on the forums and promote LoL in various capacities.
Blue Adjudicators: These players have been involved with LoL since very early in the closed beta where their assistance was invaluable. New Adjudicators acquire this status through especially helpful Test Realm feedback.
Orange Wrenchmen: These players have invested time on the Help & Support board solving a variety of issues.
Friend of Urf: These players have placed in the April 2010 contest honoring the death of Urf.

An ungrouped forumite begins as a Junior Member. 30 posts net him Member status, and 100 Senior Member.

Note: for additional forum Tips & Tricks (including seeing a real time stream of posting, an easy collection of all recent Riot posts, and other goodies), check out ES's thread.



PVP.NET

“How does Elo/matchmaking work?”
I’m glad you asked. Here's another.



RUNNING LOL

"Can I play League of Legends on a Mac?”
Please try Bootcamp. Most Mac players have success with it. Riot is currently working with another company on creating a Mac client, slated for later this year.
“Can I play League of Legends on Linux?”
LoL does not support Linux at this time. For now you will have to create a Windows partition. This thread logs progress on making LoL compatible with Wine.

“What are the minimum System Requirements to run LoL?”
I’m glad you asked.

"What hotkeys are in LoL?"
You can set your own hotkeys in LoL, however the defaults are listed here. Thanks to ES.



CURRENCY AND PURCHASES

"Why did I earn __ XP/IP for this normal game?"
-Base win XP/IP is ~100, base loss XP/IP is 70.
-Wins gain up to ~16 extra IP from quicker games, losses up to ~11 from longer ones.
-A string of games without a leaver mark will build up to a ~23 IP bonus for wins, and a ~11 IP bonus for losses.
-A XP or IP boost doubles the respective above rewards for its duration.
-On your first win of the day you will earn a bonus ~150 XP/IP. There is a 22 hour timer after the end of your last FWotD before you are eligible to earn another.
-If a game is over in 10 minutes or less it counts as a draw. Neither team receives XP/IP, nor a win, loss, or leaver mark. This is to prevent abuse.
-Practice games function slightly differently; please see below.
-Twisted Treeline now awards only 78% base rewards as a temporary solution. In the future summoners will earn rewards prorated on the length of the game they were in.

"Why did I earn __ XP/IP for this practice game?"
-Practice games are subject to the above rules, and have a 10% reduction applied to the total XP/IP reward. This is to discourage abuse.
-If the total number of Champions at the start of the game is uneven, neither team receives XP/IP. Bots count the same as humans. This is to discourage XP/IP farming.
-Accounts with Summoner level 1-10 receive XP/IP for an unlimited amount of practice games per day. Accounts with Summoner level 11-30 receive XP/IP rewards on at most 6 practice games per day. This is to encourage established accounts to use the matchmaking system to find suitable opponents. There is some dispute as to how the timer on these functions.

"I'm having a problem with my Collector’s Pack purchase."
Please keep in mind that there are two servers you can buy a CP for: US and EU. For the foreseeable future, transfers of any kind between these two servers are impossible. If you purchased your CP at retail, you should have received two codes redeemable in the in-game Store: a game code and a RP card with a separate code. These should be clearly legible. The most common cause of a code not working is entering it on the wrong server. If this does not help you, please contact support@riotgames.com and include as much detail as you can about both your account and purchase.


"I'm having a problem with the ingame Store."
Did your Store session end? Please allow cookies.
Did the Store ask you to resend data? You probably didn’t enter the right CVS; it’s the three-digit number on the back of a credit card.
Did the Store give a system error? For this or any other Store issue, please e-mail support@riotgames.com.

“I’d like a refund.”
For whatever reason, please e-mail support@riotgames.com.




ACCOUNTS AND SERVERS

“Why was my name changed?”
A fellow player found it offensive and Riot agreed.

“How can I get my name changed?”
If Riot changed your name or you accidentally put your real name as your summoner name, please send an e-mail to support@riotgames.com and they should be able to accommodate you. For other requests I recommend creating a new account; Riot generally doesn’t grant other name change requests.

“How do I transfer my account/purchase between servers?”
Unfortunately, it is impossible to transfer ANYTHING between servers under any circumstances. This includes accounts, purchased unlocks, special skins, etc. Please be sure you upgrade accounts only when you are sure you wish to play on that server.

"When is the Asian server coming?"
Unknown ETA, it may be a long while (many months, a year, totally unknown). It will come eventually.



PUNISHMENTS

“This horrible person did something terrible. Punish them!”
The forums are not the place for this sort of issue; Riot prefers players did not air their laundry in public. Naming players in public is especially discouraged, and may be cause for disciplinary action. Please send all similar requests to harassment@riotgames.com. Screenshots are very helpful in these cases. While Riot may not take action from a single instance depending on its severity, repeat complaints from diverse groups of players result in heavier disciplinary action, up to and including a joint IP ban and total account ban.

“I’ve been banned!”
There are several types of bans. Hopefully you received an e-mail from Riot with the terms of your ban and its cause. Ban may be on the forums, game, or both, depending on where the offending behavior occurred. They are generally temporary but can range in time from hours to a week to many months. Do not attempt to circumvent your ban in any way by using other accounts, for much harsher penalties may result. If you feel your ban was made unjustly, please send a (polite, for your own good) e-mail to support@riotgames.com. Attempting to circumvent IP bans placed to combat ban dodging may result in Riot taking legal action against you.

“I have a leaver mark. Can it be removed?”
A leaver mark is earned by not being present at the end of a game, whether through the destruction of a Nexus or surrender. It is earned whether you ragequit, disconnected, or had connection issues at the start of the game that did not prevent it from initiating (even if you never connected at all). It is earned whether intentional or not, whether it was entirely out of your control, and even if it was entirely Riot’s fault (this is exceedingly rare). Unfortunately, Riot cannot remove your leaver mark at this time under any circumstances whatsoever. This is not a ‘will not’, this is a ‘does not have the capability to actually edit that statistic of a Summoner’s account’
Therefore, if you are currently experiencing an issue that awards leaver marks to your profile, the best advice is to limit yourself to practice games until it is resolved.
For now, a leaver mark is merely cosmetic. In the future when Riot’s Reputation System is implemented, the matchmaker will attempt to match Summoners with a large percentage of leaver marks with one another. Riot will (probably simultaneously) include a leaver forgiveness program, where long periods of time with no earned leaver marks will result in a reduction in your leaver marks. It is unclear whether the mark on your record will actually decrease or if the matchmaker will simply forget about some of them.



MISCELLANEOUS

"Can I play offline?"
No. Riot has not, and probably will not ever include an offline option: this includes traditional LANs. You can still play with others on the same connection; you will just need one that can support all of you.


"How do I take a screenshot?"
Press F12, not PrtSc. The screenshot will be placed inside your Riot Games/League of Legends/game folder, in the format ScreenX.tga.



BUGS, ERRORS, and CRASHES

For all of the above, please check out the Wrenchmen’s Toolbox.


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Feynt

Senior Member

12-20-2009

Quote:
Originally Posted by Jozrael View Post
"Why am I not getting experience from practice games?"
There's a couple rules you have to follow for practice games.
1: The teams must be even. Bots count the same as humans. 1 human v 2 bots gets no experience. 2 humans and 1 bot v 3 bots earns experience.
But... but... that's not fair!








We'll beat the bots too handily if it's equal teams. Hopefully there are harder difficulties of bots?


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Nekrage

Member

12-20-2009

Thank you soooooo much for clearing this up. Although i wish it was like you gain 80% experience then 60 then 40 and it stays at 40% xp/ip. You can play unlimited ammount of games but you only gain 40% UNTIL the next day when it resets and you can do the 80%, 60%, then back down to the 40% games...which have no limit.

Let me know what you think of the idea....it supports casual players...and baddies like my gf lol.

These values could be altered ofcourse


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Kuscythen

This user has referred a friend to League of Legends, click for more information

Member

12-20-2009

I still don't understand, I waited a day since my last practice game, i did a normal game, even the date changed and I'm still not getting anything.


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Feynt

Senior Member

12-20-2009

Elsewhere someone said that the "First win of the day" bonus was not an actual dayday, but just a 22 hour period between the two games. Maybe this applies here too.


I'd prefer it if you always got experience and IP as well, even if it's severely reduced (like 25% of normal after 4 games above level 12).


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Strinqs

This user has referred a friend to League of Legends, click for more information

Senior Member

12-20-2009

I just played a practice game with 10 real players, 5v5, no bots. I'm level 11, and didn't get any IP. Are you sure this is right?


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Jozrael

QA Analyst

Follow Jozrael on Twitter

12-20-2009
2 of 18 Riot Posts

I wasn't 100% sure whether it was level 11 or level 12 newb island stopped. I suppose it's level 11; sorry. Edited. @Feynt: Correct. 22 hours after the end of your previous Win of the Day, the next one is available to earn.


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Steel Stiletto

Senior Member

12-22-2009

So the issue making it unplayable of the game crashing during load is currently unfixable? Sad times... Guess I'll just keep checking the forums till I can play again.


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Jozrael

QA Analyst

Follow Jozrael on Twitter

12-22-2009
3 of 18 Riot Posts

This shouldn't ever imply something is UNFIXABLE, just that I don't know how to fix it. Reapermaster in particular is far more technically adept, so if he looks at an issue he's often able to find solutions we couldn't. Also, the Riot engineers have a lot of debugging options available to them, but they aren't contacted for most bugs (since we can hopefully solve them in other ways).

Right now progress on unknown fixes is very slow because of how busy Riot is :\.


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LightPerson

Junior Member

12-22-2009

Quote:
Originally Posted by Jozrael View Post
"I can't log in!"
Please read the Knowledge Database first. If you are still having a problem, make a post on the forums, and include a DxDiag. EDIT: It appears that this is NOT solving the issue for some people as of 12/22/09. It's been pretty tough to get through to Riot lately, but I'll keep trying.

"The Launcher Has Experienced an Error".
Please read the Knowledge Database first. If you are still having a problem, make a post on this on the forums, and include both a DxDiag and your patcher logs.


Some (INCOMPLETE) lists of outstanding problems:

Recent problems I'm not sure how to fix yet:
A different form of the Invalid Username/Password bug that's not fixed by the KB page, and started appearing this patch.
Maxing out your ignore list disables modifying it further.

Long-standing problems I don't know how to fix yet (Riot too):
Ejabberd disconnect.
Crashing at loading after champ select.



I have these probs and i did make a post on forums on 2 other threads


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