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TryMucinex

Senior Member

08-22-2013

Quote:
Originally Posted by Sulale View Post
@wookieecookie All the people want are legitimate updates on what's happening out there. Like the account breaches, if people don't like what they hear they will spam more threads. Extra details would be extremely helpful.
Quote by WookieCookie. :3
3) We do not provide "Bans on Demand". If a user has violated our terms of use we will investigate them and take the proper action. We will not publicly share the results of our investigation to satisfy the blood lust of other players. Being the loudest voice in the room does not entitle you to getting another person banned and can actually constitute harassment.

"Weíve seen many in the community discuss their concerns about this practice. We havenít commented too much about it because like a lot of things, we donít want to speak before we've gotten all the necessary information."
They're not ignoring us, they've either missed it, or working on it.


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Shadow Merchant

Senior Member

08-22-2013

Quote:
Originally Posted by Notalent View Post
Lots of weird things intertwined here.

XJ9 and his well deserved punishment for elo boosting, harassment of players, and general intolerable behavior. He basically turned around when he was punished and tried to pin a lot of it on GEM, now a lot of players want her banned and XJ9 unbanned because they like him and hate her (basically because he told them to).

GEM however does not appear to be an innocent victim in this, shes implicated in multiple ELO boosting operations, with some fairly decent evidence to support that. More importantly shes been implicated in a hacking event in which she told one of her friends to send a person insulting her to the Brazilian server. The GEM situation gets even murkier when you throw in some circumstantial evidence that she is friends with a few rioters including the now former rioter RiotJay who disappeared quietly at the beginning of this scandal.
Honestly what the hell does that have to do with our account security??? GEM may be friends with the hacker? That's nice but not the problem. The problem is this guy hacking accounts and getting away with it.


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Winestain

Member

08-22-2013

Quote:
Originally Posted by WookieeCookie View Post
Incorrect. The thread was directly demanding that a specific player be punished to satisfy a vocal minority on GD's thirst for vengeance.




We've already commented on the matter a little over a month ago. We have nothing more to say and no amount of gnashing of teeth and fake internet outrage will adjust our stance on the matter.





Of course an investigation has started. And of course we're not going to comment on it publicly. This isn't mob justice.




Agreed. Which is why those who do this end up punished. Complaining about it on GD won't help speed up the process.




Jeez. And you wonder why people don't comment on issue like this.





They ALWAYS say they "know the CEO of the company". Come on dudes, don't be so gullible. The amount of silly conspiracy theories lately is just ridiculous.




I see this complaint a lot. You're assuming those players are not punished as well. Let's be real. Our forums are HUGE. There are quite a few things that get people banned on a daily basis including: "spam, porn, and generally hateful topics". Most likely they will continue to be posted and we will do our best to clean it up, but sometimes it will slip through. Regardless that doesn't excuse starting witch hunts, that's why It's ALL against the rules.




If you believe any of that then you should check any of the fillings you got recently. I heard the government is using them to track your every word and movement.

Unfortunately the Reptillians go straight to the top.




It's funny how much misogyny there has been over this issue.




I take that back. The misogyny is really sad and pathetic.





Sorry we're not handling the situation to General Discussion's specifications.




I'm afraid we've already commented on the matter. There isn't anything else to say and our stance, especially on Naming and Shaming remains the same.

http://forums.na.leagueoflegends.com...04082#39004082



I'd like to challenge you on this. Where did we say that "everything is fine go home?" all of our comments on the matter were that we were looking into it. Which we were, and we followed up with specific actions.

Also we have moderated threads dealing with Pro-Players when they cross the line. I have plenty of tickets waiting me complaining about this fact.




Without knowing your specific account I can't say specifically what happened. If you have an issue with a moderation decision then you can write us a ticket. I DO know however, that most of the complaints I get on our support site are from Level 5 Alt accounts from the same set of players who KNOW what they're doing but are always shocked with feigned outrage when they end up getting banned. There is no amount of posting that would satisfy these players.




No one has received special treatment. All I can say is mob justice does not guide our hand. And if we were to even take action we wouldn't even comment on it.




Thank you. We can't be everywhere at once.





I'm not afraid of the downvotes.



Please take a Civics 101 class.
burn squad on duty


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Ringo Mandingo

Senior Member

08-22-2013

how does it feel to have killed xj9

jk gods cant be killed


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Sydelle

Senior Member

08-22-2013

Wanted to count how many insults against GD were on WC's response:

Insult on pettiness:

Quote:
Originally Posted by WookieeCookie View Post
GD's thirst for vengeance.
Check.

Insult on dishonesty:
Quote:
Originally Posted by WookieeCookie View Post
fake internet outrage
Check.

Insult on character:

Quote:
Originally Posted by WookieeCookie View Post
don't be so gullible. The amount of silly conspiracy theories lately is just ridiculous.
Check!

Piling ridicule on top of insults:

Quote:
Originally Posted by WookieeCookie View Post
If you believe any of that then you should check any of the fillings you got recently. I heard the government is using them to track your every word and movement.
Check.

Additional random character insult laced into false appeal to humor:

Quote:
Originally Posted by WookieeCookie View Post
It's funny how much misogyny there has been over this issue.

Making the additional random character insult worse:

Quote:
Originally Posted by WookieeCookie View Post
I take that back. The misogyny is really sad and pathetic.
Check.


Disdain piled on top of insults?


Quote:
Originally Posted by WookieeCookie View Post
Sorry we're not handling the situation to General Discussion's specifications.
Check.

Combative challenging tone:

Quote:
Originally Posted by WookieeCookie View Post

I'd like to challenge you on this. Where did we say that "everything is fine go home?" all of our comments on the matter were that we were looking into it.
Check.

Generalizing minority's behavior into a majority's behavior:

Quote:
Originally Posted by WookieeCookie View Post
I DO know however, that most of the complaints I get on our support site are from Level 5 Alt accounts from the same set of players who KNOW what they're doing but are always shocked with feigned outrage when they end up getting banned. There is no amount of posting that would satisfy these players.
Check.


Outright lie:

Quote:
Originally Posted by WookieeCookie View Post
No one has received special treatment.
Turning "vocal minority" into a full-blown "mob" within the same post:

Quote:
Originally Posted by WookieeCookie View Post
All I can say is mob justice does not guide our hand.
You got it, guys. That's a check.

Insinuating ignorance?

Quote:
Originally Posted by WookieeCookie View Post
Please take a Civics 101 class.
Yes, that's a check too.

Has all your time in the player behavior team made you forget that when you type to General Discussion you are typing to your company's CLIENTS at large, WookieeCookie?

Before you answer, I want you to seriously read your comments above and tell yourself: "This is how I addressed my clients."

"This is how I addressed my clients."

"This is how I addressed my clients."

You have forgotten something important and if you don't have a 2 cent manager to remind you of that, then I will and no I'm not afraid of you nor the person that already tried to hack my computer in the past 2 days. He failed.


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Notalent

This user has referred a friend to League of Legends, click for more information

Senior Member

08-22-2013

Quote:
Originally Posted by Shadow Merchant View Post
Honestly what the hell does that have to do with our account security??? GEM may be friends with the hacker? That's nice but not the problem. The problem is this guy hacking accounts and getting away with it.
Which is why I've been asking for an investigation into the hackings.


WHOOOOOOOOOOOOOOO RICK FLAIR WALK INC.

Quote:
Originally Posted by Notalent View Post
People are being hacked, accounts violated, and a certain player has been implicated with evidence being shown SINCE Xj9 was removed from the community.

Can we at least have confirmation by Riot that an investigation is being launched?


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Shiister

This user has referred a friend to League of Legends, click for more information

Senior Member

08-22-2013

Quote:
Originally Posted by Shadow Merchant View Post
Honestly what the hell does that have to do with our account security??? GEM may be friends with the hacker? That's nice but not the problem. The problem is this guy hacking accounts and getting away with it.
You really think Riot will let someone get away with hacking their servers? No way in hell.


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NobSaiboot

Senior Member

08-22-2013

Quote:
Originally Posted by Zalithian View Post
That's actually not how it works. Spoken by someone who's clearly never worked in customer service.
Funny...I wasn't aware this entire situation was being handle over a phone to only one person.

This isn't a bank or a Wal-mart either.


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Zalithian

Senior Member

08-22-2013

Quote:
Originally Posted by Cryoshell17 View Post
Funny...I wasn't aware this entire situation was being handle over a phone to only one person.

This isn't a bank or a Wal-mart either.
Oh, customer service only happens on the phone, at a bank, or Wal-Mart? Man, if only gaming companies and other companies had things like customer service reps, community managers, and customer service forums..

You have a horrible definition of customer service.


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Railage

Senior Member

08-22-2013

Quote:
Originally Posted by Sydelle View Post
Wanted to count how many insults against GD were on WC's response:

Insult on pettiness:


Check.

Insult on dishonesty:


Check.

Insult on character:



Check!

Piling ridicule on top of insults:



Check.

Additional random character insult laced into false appeal to humor:




Making the additional random character insult worse:



Check.


Disdain piled on top of insults?




Check.

Combative challenging tone:



Check.

Generalizing minority's behavior into a majority's behavior:



Check.


Outright lie:



Turning "vocal minority" into a full-blown "mob" within the same post:



You got it, guys. That's a check.

Insinuating ignorance?



Yes, that's a check too.

Has all your time in the player behavior team made you forget that when you type to General Discussion you are typing to your company's CLIENTS at large, WookieeCookie?

Before you answer, I want you to seriously read your comments the above and tell yourself: "This is how I addressed my clients."

"This is how I addressed my clients."

"This is how I addressed my clients."

You have forgotten something important and if you don't have a 2 cent manager to remind you of that, then I will and no I'm not afraid of you nor the person that already tried to hack my computer in the past 2 days. He failed.





Snnnnnnnnnnnnnnnaaaaaaaaapppp*