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Help! I forgot my password and I don't know how to change it!

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supergamewizard

Member

08-20-2013

I noticed that we had to change our passwords earlier, so I did, and when I entered what I thought it was a few minutes ago it said it was wrong!
I clicked "forgot password?" in the client, and it brought me to a screen where it was required to know your password to change it.
Help!


Sent a note to customer support about an hour ago, no reply. Should I just wait?

Best rioter ever solved my issue :3


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FaylureAtLoL

Recruiter

08-20-2013

"forgot password"
"brought to screen required to know password"
the fk is this sht


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IConquer1101

Senior Member

08-20-2013

Yeah... It's kinda dumb for them to require your password to enter the password recovery screen.


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PoisonedTail

Member

08-20-2013

Allright give me all your account info and i think i can help you


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supergamewizard

Member

08-20-2013

bump


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WookieeCookie

Player Support Lead -
Player Behavior

08-20-2013

If you click "Forgot Password" it asks for your account name, not your password. It will then send an e-mail to the address associated with your account. (I just tried it)

If the e-mail address on your account is something you no longer have access to then you'll have to wait for Player Support to respond to your ticket.


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supergamewizard

Member

08-20-2013

Quote:
WookieeCookie:
If you click "Forgot Password" it asks for your account name, not your password. It will then send an e-mail to the address associated with your account. (I just tried it)

If the e-mail address on your account is something you no longer have access to then you'll have to wait for Player Support to respond to your ticket.


http://puu.sh/46TcJ.jpg
http://puu.sh/46Tcr.jpg

This is what I get, doesn't ask for summoner name


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orghak 6

Member

08-20-2013

Quote:
WookieeCookie:
If you click "Forgot Password" it asks for your account name, not your password. It will then send an e-mail to the address associated with your account. (I just tried it)

If the e-mail address on your account is something you no longer have access to then you'll have to wait for Player Support to respond to your ticket.


Now about the hacker fellow...


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WookieeCookie

Player Support Lead -
Player Behavior

08-20-2013

Ah, okay! I get it now, it's because you're already logged into the website.

Well, you'll need to log out of the website completely. Then, when you click log-in, you'll see a link for "Forgot password?" this will let you enter your user name and an e-mail will be sent.


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SlVIR

Senior Member

08-20-2013

please wookie respond to the captian marvelous thread in off topic.

it is an important topic.


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