Restricted Chat Experiment Results!

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Lyte

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Lead Social Systems Designer

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06-27-2013
1 of 22 Riot Posts

Summoners!

The player behavior team has been working hard to redefine our vision of what punishments and rewards mean in League of Legends; we have been working hard towards a day where we don't have to utilize time bans. Although they have shown success in helping players improve their behaviors, we believe we can do even better by using account restrictions that teach and spread what sportsmanlike behavior looks like while still allowing players to play League of Legends on their main account. For the past three months, we have been testing our new Restricted Chat Mode, and the results have been interesting.

When we combine chat restrictions with timebans, we see a 15% decrease in the number of players who return to the Tribunal within the month. Players that complete their chat restrictions see up to a 20% decrease in the number of reports that they receive from fellow players.

When we first thought about account restrictions, we noticed that a lot of game studios opted to completely mute players and disable their ability to chat in games at all; however, we were inspired by the psychology of feedback and wanted to try something different. In Restricted Chat Mode, we wanted to put players into a situation where they had limited chat resources that would accrue over time; these players must think carefully about whether to use their chat messages for sportsmanlike behaviors, or for toxicity. If players chose to still use the chat messages for toxicity, they quickly hit a message cap and are effectively muted, which acts as immediate feedback to the player that their behavior is not cool. This experiment serves a dual purpose: it gives players an opportunity to learn what sportsmanlike behavior is, but if the player remains toxic, the feature shields other players from this behavior.

We've gotten some great feedback from players about Restricted Chat Mode Many players have noted how Restricted Chat Mode has taught them about sportsmanlike language, and how the mode has been helping them manage their behaviors and win more games. Many players have also asked whether they can opt-in to Restricted Chat Mode permanently. We're not quite sure how we want to handle this yet, but we wanted to share some initial results of this experiment.

We look forward to talking more about iterations to Restricted Chat Mode, and new player behavior features in the future!


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Mirror

Senior Member

06-27-2013

20% fewer reports O.O


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SimpIyDiamond

Senior Member

06-27-2013

I think being able to opt in for restricted chat permanently would be a great idea. I see alot of threads on GD asking people to help them stop being toxic ect. Being able to opt in for restricted chat would be good for the games environment.


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12v

Senior Member

06-27-2013

Has there been correlations made between the increase of non-communication and "feeding" reports since chat-restriction began?

I'm all in favor of this new system, but it seems lately those 2 issues have been building a lot of steam... then again, could just be FotD forum rants...


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Netteh

Senior Member

06-27-2013

Wow, fewer reports is great news!


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Rasmenar

Senior Member

06-27-2013

How about this: Do something about "proxy" strats involving one player feeding intentionally to not be worth any gold... Reporting these players carries no weight when the community thinks it's okay to intentionally feed.


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FrothyKat

Senior Member

06-27-2013

Glad to hear these new directions are working favorably. The faster we clean this place up, the better!


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IonCannonKarthus

Senior Member

06-27-2013

Congrats on the success


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Dangerous Liason

Senior Member

06-27-2013

The names of toxic players should be open to the public for viewing


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Only Play Ziggs

Member

06-27-2013

Nerf Wukong 2013


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