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"Active Game Not Found" Bug: Requesting Red Post

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ITzNybble

Junior Member

10-08-2013

Just happened to me and could push me down from Bronze I to Bronze II: attached is the log file.

LolClient.20131008.102411.log

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DrRoman

Senior Member

10-08-2013

Quote:
AgentX91:
Thanks for the logs guys, I'll follow up with a couple of you privately to get more info.


Hello. If you find out anything about this could you get back to me as well? I sent in a support ticket (around 12:40 PM EST) today (10/8/13) about this. I also included the logs in the support ticket, but I'll post them again here for you to see.


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PoopSlapped

Senior Member

10-08-2013

http://forums.na.leagueoflegends.com/board/showthread.php?p=42063277

my issue above/thread linked above.

796414

LolClient.20131008.150235.log

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Grisly Tzi

Junior Member

10-08-2013

http://imgur.com/edit
Can I get my LP back?


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BellatorCQC

Member

10-08-2013

Just happened to me right as the match was starting...


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Hideous Z

Senior Member

10-09-2013

Any updates on this? Is it safe to play ranked or am I going to be wasting more time due to disconnect penalties?


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Riot CakeTime

Technical Coordinator

10-15-2013

Quote:
happyevil:
just happened to me as well and got a 5min penalty and lost LP as well

https://dl.dropboxusercontent.com/u/...ivegamebug.png (https://dl.dropboxusercontent.com/u/27105300/lol_activegamebug.png)


Thanks for all the logs and information, everyone. My team is looking into this.
I have a few questions about the context of this error:
- Did your client reconnect to chat or platform right before this event happened?
- Was your game able to start after you got this message?
- Does the game show up in your match history?


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RiotRandori

Software Engineer

10-15-2013

Hey Summoners!

These are great logs, but what we really need is recent, something within the last day or so. I will be monitoring this thread. We are looking for your pvpnet (airclient) logs.

You can find them here:
[CODE]League of Legends/RADS/projects/lol_air_client/releases/highest-version/deploy/logs[/CODE]

Your logs will be the most helpful if they have something like:
[CODE]10/8/2013 11:02:28.640 [ERROR] com.riotgames.platform.gameclient.init.AsyncAlertHandler 0001 Error | (mx.messaging.messages::ErrorMessage)#0
body = (null)
clientId = "260E88F0-6B08-8515-B328-5987BBF7ECF5"
correlationId = "26E20871-85B0-BDA1-B24B-98CE242858DD"
destination = "gameService"
extendedData = (null)
faultCode = "Server.Processing"
faultDetail = (null)
faultString = "com.riotgames.platform.game.GameNotFoundException : Game 2187070796 was not found!"
headers = (Object)#1
messageId = "260E88F7-BE0E-A76D-13DC-5C50321F6769"
rootCause = (com.riotgames.platform.gameclient.exception::GameException)#2
errorCode = "PG-0014"
rootCauseClassname = "com.riotgames.platform.game.GameNotFoundException"
substitutionArguments = (Array)#3
[0] "2187070796"
timestamp = 1381248128670
timeToLive = 0
10/8/2013 11:02:28.650 [ERROR] com.riotgames.platform.gameclient.ViewMediatorImpl handleUnhandledRemoteError: message: (mx.messaging.messages::ErrorMessage)#0
body = (null)
clientId = "260E88F0-6B08-8515-B328-5987BBF7ECF5"
correlationId = "26E20871-85B0-BDA1-B24B-98CE242858DD"
destination = "gameService"
extendedData = (null)
faultCode = "Server.Processing"
faultDetail = (null)
faultString = "com.riotgames.platform.game.GameNotFoundException : Game 2187070796 was not found!"
headers = (Object)#1
messageId = "260E88F7-BE0E-A76D-13DC-5C50321F6769"
rootCause = (com.riotgames.platform.gameclient.exception::GameException)#2
errorCode = "PG-0014"
rootCauseClassname = "com.riotgames.platform.game.GameNotFoundException"
substitutionArguments = (Array)#3
[0] "2187070796"
timestamp = 1381248128670
timeToLive = 0
[/CODE]


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OMFG Cookies

Member

10-15-2013

so i just posted in another thread and i guess ill post here too!

http://forums.na.leagueoflegends.com/board/showthread.php?p=42259131#post42259131


i can get a log but this is really annoying!


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LadyAmaia

Junior Member

10-16-2013

Same thing, here's the logs:

10/16/2013 12:54:13.964 [WARN] com.riotgames.pvpnet.system.boot.actions.InitializeIMEAction RiotApplication.initializeIME: Disabling IME support since IME conversion mode not specified.
10/16/2013 12:54:36.608 [WARN] com.riotgames.gameclient.domain.UserPreferencesManager loadSharedPreferences: error processing property =
10/16/2013 12:54:36.610 [WARN] com.riotgames.gameclient.domain.UserPreferencesManager loadSharedPreferences: error processing property =
10/16/2013 12:54:41.910 [ERROR] com.riotgames.platform.gameclient.rss.RSSParser 2032 ioError | loading RSS feed
10/16/2013 12:54:41.937 [ERROR] com.riotgames.platform.gameclient.rss.RSSParser 2032 ioError | loading RSS feed
10/16/2013 12:57:56.802 [ERROR] com.riotgames.platform.gameclient.module.services.lcds.LcdsErrorHandler 0001 Error | createOnErrorHandlingProxy: exception fault: com.riotgames.platform.game.GameNotFoundException : No Game for player 210676149 was found in the system!
10/16/2013 13:02:28.707 [WARN] com.riotgames.platform.gameclient.module.services.async.MessageRouterServiceImpl 0001 MessageRouter Channel Disconnected.
10/16/2013 13:02:28.708 [WARN] com.riotgames.platform.gameclient.module.services.async.MessageRouterServiceImpl 0001 MessageRouter Channel Disconnected.
10/16/2013 13:02:28.708 [WARN] com.riotgames.platform.gameclient.module.services.async.MessageRouterServiceImpl 0001 MessageRouter Channel Disconnected.
10/16/2013 13:02:28.708 [WARN] ChannelSet.AuthenticationAgent '127EDF32-E5F9-C880-0CF3-C0E71E85A1D1' authentication agent channel disconnected.



It started happening not so long ago. It's like a DC? But my internet works just fine :S I can do everything else except que normally. Actually, just accept the game. Sometimes, I do manage to get in (from like, 5th try) and I play the game normally, without lags/DCs.