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"Active Game Not Found" Bug: Requesting Red Post

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GuNKatA63

Member

10-02-2013

just happened to me -.- lost 10LP and 30 min penalty.


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AgentX91

Platform Engineer

10-03-2013

Quote:
The1LeftStanding:
Just got hit with this and it's pretty frustrating.. but, I'm hopeful to see Riot at least speak on the issue.. maaybe


Do you have PVP.NET client logs from when this occurred? This would help us setup a repeatable reproduction scenario. https://support.leagueoflegends.com/...f-Legends-Logs (https://support.leagueoflegends.com/entries/22128450-League-of-Legends-Logs)


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Sehnder

Senior Member

10-03-2013

Got into a division promotion series and got a "dodge loss for" two games in a row due to this. SOMEWHAT SADDENED. Hopefully these logs will help the next poor soul.


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Bladestorm73

Junior Member

10-04-2013

Just encountered this bug. Extremely annoying as I was 1 game away from completing my promotion series... Kicked me out of the whole thing and gave me a time penalty to boot. Nothing I could do. Here are the logs, hope it helps stop this bug.

LolClient.20131003.205358.log

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Wood Style

Member

10-04-2013

This JUST happened to me not a minute ago. Lost like 20 LP. Help?


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happyevil

Recruiter

10-04-2013

just happened to me as well and got a 5min penalty and lost LP as well

https://dl.dropboxusercontent.com/u/...ivegamebug.png (https://dl.dropboxusercontent.com/u/27105300/lol_activegamebug.png)


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Hideous Z

Senior Member

10-06-2013

Just lost an entire day's worth of LP progress to this. First time it happened I figured it might be my internet, but got 3 lp loss out of it. Second time, got the error, lost 10 LP. I'm in Silver one, was at 95 points, now at 85, where I started like 6 hours ago. Very frustrated.


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A Believer

Junior Member

10-07-2013

Happened to me in a freaking promo for Gold


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AgentX91

Platform Engineer

10-07-2013

Thanks for the logs guys, I'll follow up with a couple of you privately to get more info.


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yagsileba

Junior Member

10-07-2013

Quote:
AgentX91:
Thanks for the logs guys, I'll follow up with a couple of you privately to get more info.


nice to see you helping these people out! thnx. i would like to know the cause of this issue when its done if possible. again, thnk you for being nice to ur community!