Fix your client...

12
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Swa1n Gretzky

Member

05-23-2013

Clearly, this bug has been going on now ever since the client has been released for Mac.

What bug you ask? When you are at the champion loading screen and you cannot connect to the game server.


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Dataslave

Adjudicator

05-23-2013

Sorry to say it, but the issue is probably on your end. I've personally played hundreds of games with the Mac client, and have yet to experience the issue you describe.

Your best bet is opening a ticket at the support site. If you'd rather rely on the forums, you're going to need to post your system specs and all of your logs from a game in which this happens. You're also going to have to be willing to work with us, provide detailed information, and attempt fixes.


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BrbCatIsOnFire

Junior Member

05-25-2013

This is happening to me as well. I've also played dozens of games via the Mac beta client but now I can't even reconnect to the game like I have in the past. All that happens is a minimized version of "LoLClient" appears in my dock. I don't think this is on my end since it's never been an issue before.

Specs:

Hardware

Model Name: MacBook Pro
Model Identifier: MacBookPro4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP41.00C1.B03
SMC Version (system): 1.27f3
Serial Number (system): W8833FRPYJX
Hardware UUID: F806DA90-CA47-58D0-A988-26F3C65AF2BE
Sudden Motion Sensor:
State: Enabled

Graphics

Chipset Model: GeForce 8600M GT
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0407
Revision ID: 0x00a1
ROM Revision: 3212
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: Sean Rolisonís MacBook Pro
User Name: Sean Rolison (Sean)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 1 day16:08

Here is a game log for the crashed game that I cannot currently reconnect to.

Quote:
000000.000| 0.0000kb| 0.0000kb added| ALWAYS| Logging started at 2013-05-24T12:22:45.000
000000.004| 0.0000kb| 0.0000kb added| ALWAYS| Global logging level set to WARN
000000.004| 0.0000kb| 0.0000kb added| ALWAYS| Build Version: Mac Beta Version 3.7.0.328 (May 13 2013/20:29:01) [PUBLIC] <Releases/3.7> ChangeList: 261455
000000.161| 0.0000kb| 0.0000kb added| ERROR| errno_t RADS::FileSystem::CRT::fopen_s(FILE **, const char *, const char *): No such file or directory
000000.161| 0.0000kb| 0.0000kb added| ERROR| errno_t RADS::FileSystem::CRT::fopen_s(FILE **, const char *, const char *): ("Content/Loadable/LoadableTOC.ltoc", "rb") failed: No such file or directory
000000.161| 0.0000kb| 0.0000kb added| ERROR| RADS::API::Impl::FileUnmanaged::FileUnmanaged(cons t std::string &, const RADS::API::FILE_TYPE, HRESULT &): Unspecified error occurred. Please check the logs for more information.
000000.161| 0.0000kb| 0.0000kb added| WARN| RADS::API::Impl::FileUnmanaged::FileUnmanaged(cons t std::string &, const RADS::API::FILE_TYPE, HRESULT &): Failed to open "Content/Loadable/LoadableTOC.ltoc".
000000.161| 0.0000kb| 0.0000kb added| ERROR| errno_t RADS::FileSystem::CRT::fopen_s(FILE **, const char *, const char *): No such file or directory
000000.161| 0.0000kb| 0.0000kb added| ERROR| errno_t RADS::FileSystem::CRT::fopen_s(FILE **, const char *, const char *): ("ClientZips.txt", "rt") failed: No such file or directory
000000.161| 0.0000kb| 0.0000kb added| ERROR| RADS::API::Impl::FileUnmanaged::FileUnmanaged(cons t std::string &, const RADS::API::FILE_TYPE, HRESULT &): Unspecified error occurred. Please check the logs for more information.
000000.161| 0.0000kb| 0.0000kb added| WARN| RADS::API::Impl::FileUnmanaged::FileUnmanaged(cons t std::string &, const RADS::API::FILE_TYPE, HRESULT &): Failed to open "ClientZips.txt".
000000.161| 0.0000kb| 0.0000kb added| ERROR| Failed to open "ClientZips.txt"
000000.161| 0.0000kb| 0.0000kb added| ALWAYS| "8394" "LoLLauncher" "/Applications/League of Legends.app/Contents/LoL/RADS/projects/lol_air_client/releases/0.0.0.62/deploy/bin/LolClient" "64.7.194.143 5143 eKxYeOln2UPyLrAWeS1uiQ== <id_removed>"
000000.161| 0.0000kb| 0.0000kb added| ALWAYS| Started System Init
000000.162| 0.0000kb| 0.0000kb added| ALWAYS| Maestro Init
000000.163| 0.0000kb| 0.0000kb added| ALWAYS| Maestro completed init
000000.174| 0.0000kb| 0.0000kb added| ALWAYS| StartSession called
000000.174| 0.0000kb| 0.0000kb added| ALWAYS| Started Init event arguments
000000.175| 0.0000kb| 0.0000kb added| ALWAYS| Waiting until connection...
000000.175| 0.0000kb| 0.0000kb added| ALWAYS| InitRenderer() enter
000000.175| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::Init(0x0562fad0) enter
000000.176| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::Init() exit successfully
000003.470| 0.0000kb| 0.0000kb added| ALWAYS| Loaded locale en_US via fontconfig
000003.479| 0.0000kb| 0.0000kb added| ALWAYS| SharedConfigPath: ../Air/preferences/
000003.489| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::SetMode(XRes = 1152, YRes = 720, BPP = 32, Flags=256) enter
000003.489| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::SetMode: Creating d3d device
000004.575| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::SetMode: Initialize shaders for current rendering path
000006.124| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::SetMode exit successfully
000012.893| 0.0000kb| 0.0000kb added| ALWAYS| In Riot::Win::Resize: Resizing the window and retrieving monitor info
000012.897| 0.0000kb| 0.0000kb added| ALWAYS| In Riot::Win::Resize: Initial VideoMode(4307478) and resolution (1152 x 720)
000012.897| 0.0000kb| 0.0000kb added| ALWAYS| In Riot::Win::Resize: VideoMode(4307478) and resolution (576 x 360)
000012.942| 0.0000kb| 0.0000kb added| ALWAYS| In Riot::Win::Resize: Resized window to resolution 1152x720
000013.509| 0.0000kb| 0.0000kb added| ALWAYS| r3dRenderLayer::RecreateOwnedResources
000014.170| 0.0000kb| 0.0000kb added| ALWAYS| Sleeping
000014.270| 0.0000kb| 0.0000kb added| ALWAYS| Start processing App Update
000014.270| 0.0000kb| 0.0000kb added| ALWAYS| End processing App Update
000014.274| 0.0000kb| 0.0000kb added| ALWAYS| Sleeping
000014.374| 0.0000kb| 0.0000kb added| ALWAYS| Start processing App Update
000014.374| 0.0000kb| 0.0000kb added| ALWAYS| End processing App Update
000014.374| 0.0000kb| 0.0000kb added| ALWAYS| Sleeping
000014.474| 0.0000kb| 0.0000kb added| ALWAYS| Start processing App Update
000014.474| 0.0000kb| 0.0000kb added| ALWAYS| Connected
000014.475| 0.0000kb| 0.0000kb added| ALWAYS| Receiving PKT_World_SendGameNumber, GameID: 0000000034675f50, PlatformID: NA1
000014.475| 0.0000kb| 0.0000kb added| ALWAYS| End processing App Update
000014.475| 0.0000kb| 0.0000kb added| ALWAYS| Received client ID
000014.475| 0.0000kb| 0.0000kb added| ALWAYS| Set focus to app
000014.475| 0.0000kb| 0.0000kb added| ALWAYS| Input started
000014.520| 0.0000kb| 0.0000kb added| ALWAYS| Query Status Req started
000014.675| 0.0000kb| 0.0000kb added| ALWAYS| Query Status Req ended
000014.675| 0.0000kb| 0.0000kb added| ALWAYS| Waiting for server response...
000014.776| 0.0000kb| 0.0000kb added| ALWAYS| Receiving PKT_SynchVersionS2C_s, Server :Version 3.7.0.332 [PUBLIC]
000014.776| 0.0000kb| 0.0000kb added| ALWAYS| Started Map Map12
000014.776| 0.0000kb| 0.0000kb added| ALWAYS| netUID: 5 defaultname
000014.776| 0.0000kb| 0.0000kb added| ALWAYS| Adding level zip file: Map12.zip
000014.777| 0.0000kb| 0.0000kb added| ALWAYS| PlayGame Started
000015.991| 0.0000kb| 0.0000kb added| ALWAYS| PlayGame Entered
000015.991| 0.0000kb| 0.0000kb added| ALWAYS| CurRenderPipeline
000016.238| 0.0000kb| 0.0000kb added| ALWAYS| CreateParticleSystemManager
000021.884| 0.0000kb| 0.0000kb added| ALWAYS| FMOD: Attempting to load localized audio for en_US
000021.884| 0.0000kb| 0.0000kb added| ERROR| errno_t RADS::FileSystem::CRT::fopen_s(FILE **, const char *, const char *): No such file or directory
000021.884| 0.0000kb| 0.0000kb added| ERROR| errno_t RADS::FileSystem::CRT::fopen_s(FILE **, const char *, const char *): ("Data\Sounds\FMOD\en_US/LoL_Audio_en_US.fev", "rb") failed: No such file or directory
000021.884| 0.0000kb| 0.0000kb added| ERROR| RADS::API::Impl::FileUnmanaged::FileUnmanaged(cons t std::string &, const RADS::API::FILE_TYPE, HRESULT &): Unspecified error occurred. Please check the logs for more information.
000021.884| 0.0000kb| 0.0000kb added| WARN| RADS::API::Impl::FileUnmanaged::FileUnmanaged(cons t std::string &, const RADS::API::FILE_TYPE, HRESULT &): Failed to open "Data\Sounds\FMOD\en_US/LoL_Audio_en_US.fev".
000021.884| 0.0000kb| 0.0000kb added| ERROR| MyFMODFileOpenCallback: Failed to open Data\Sounds\FMOD\en_US/LoL_Audio_en_US.fev
000021.884| 0.0000kb| 0.0000kb added| ERROR| Manager::LoadEventFile(); attempting to load en_US/LoL_Audio_en_US.fev. FMOD 23, File not found.
000021.884| 0.0000kb| 0.0000kb added| WARN| AudioManager::LoadEventFile: Failed to load event file: en_US/LoL_Audio_en_US.fev
000022.019| 0.0000kb| 0.0000kb added| ALWAYS| LoLAudio::Load(): Successfully loaded default desired language locale: LoL_Audio_en_US.fev
000043.027| 0.0000kb| 0.0000kb added| WARN| r3dTexture EX: - not found. Dummy texture created.
000043.140| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.208| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.248| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.352| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.394| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.483| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.527| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.565| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.604| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.699| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.743| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000043.786| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000044.160| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000044.490| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000044.677| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000044.680| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000044.925| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000045.122| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000045.169| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000045.228| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000045.259| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000045.332| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000045.445| 0.0000kb| 0.0000kb added| ERROR| Failed to load particle animation file: Data/Particles/HA_healingIcon_idle.anm
000046.822| 0.0000kb| 0.0000kb added| ALWAYS| GameWorld.Update()
000046.822| 0.0000kb| 0.0000kb added| ALWAYS| Begin Game Object Update
000046.843| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000046.867| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000046.908| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000046.945| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000047.049| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000047.076| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000047.185| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000047.344| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file
000047.391| 0.0000kb| 0.0000kb added| ALWAYS| End Game Object Update
000047.450| 0.0000kb| 0.0000kb added| ERROR| virtual HRESULT RADS::API::Impl::FileManagedCompressed::Read(void *const, const size_t, const size_t, size_t &): End of file


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BrbCatIsOnFire

Junior Member

05-25-2013

The error log was close to 90,000 characters so I couldn't post it all but as you can see there are errors everywhere.


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Macmee

Junior Member

05-25-2013

Quote:
Originally Posted by BrbCatIsOnFire View Post
This is happening to me as well. I've also played dozens of games via the Mac beta client but now I can't even reconnect to the game like I have in the past. All that happens is a minimized version of "LoLClient" appears in my dock. I don't think this is on my end since it's never been an issue before.

Specs:

Hardware

Model Name: MacBook Pro
Model Identifier: MacBookPro4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP41.00C1.B03
SMC Version (system): 1.27f3
Serial Number (system): W8833FRPYJX
Hardware UUID: F806DA90-CA47-58D0-A988-26F3C65AF2BE
Sudden Motion Sensor:
State: Enabled

Graphics

Chipset Model: GeForce 8600M GT
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 256 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0407
Revision ID: 0x00a1
ROM Revision: 3212
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes
Display Connector:
Status: No Display Connected

System Software Overview:

System Version: Mac OS X 10.6.8 (10K549)
Kernel Version: Darwin 10.8.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: Sean Rolisonís MacBook Pro
User Name: Sean Rolison (Sean)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: No
Time since boot: 1 day16:08

Here is a game log for the crashed game that I cannot currently reconnect to.
I currently cannot connect to any games, can you tell me how I can get to my error log?


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BrbCatIsOnFire

Junior Member

05-25-2013

Now I got the message "Active game was not found." After clicking "Okay" twice, instead of being redirected to the home screen, it stays on the window with the "Reconnect" button.


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BrbCatIsOnFire

Junior Member

05-25-2013

You have to find your client in the applications folder, right click the icon, click "Show Package Contents," open the LOL folder, open the Logs folder, and then they're all inside.


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BrbCatIsOnFire

Junior Member

05-25-2013

I had to wait for the "active game" to finish, quit the client and then log in again to get back to the home screen.


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King Yo1o Swag

Junior Member

05-25-2013

Quote:
Originally Posted by Dataslave View Post
Sorry to say it, but the issue is probably on your end. I've personally played hundreds of games with the Mac client, and have yet to experience the issue you describe.

Your best bet is opening a ticket at the support site. If you'd rather rely on the forums, you're going to need to post your system specs and all of your logs from a game in which this happens. You're also going to have to be willing to work with us, provide detailed information, and attempt fixes.
It's clearly bigger than just one person. Check the forums out Genius.


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lcmorton

Junior Member

05-25-2013

Happening to me too


12