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[Suggestion] Bug Reporting

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Vestuvius

Senior Member

04-06-2013

This is just a suggestion that may or may not have been said before.

In order to make reporting bugs easier, I suggest adding a bug report button into the game.
Now, submitting a full report in game would detract from your gameplay, so here's an example scenario explaining how it would work.

You would be playing and x bug happens. You would click the bug report button. It instantly gathers a snapshot of the game. Your kills, deaths, assists, items, masteries, runes, and everyone else in the game. All in potentially just a text form or something. It could also take a screenshot at the time. It then pops up a minor window where you can type in a brief description [A few words.]

That would be all it did until after the game was over. So it would essentially take a few seconds to describe the bug briefly. After the game was over and you were out of the post-game lobby, you would get a larger pop-up window.

This one has your description and a larger input box to offer a larger more detailed description if you have one. From there you can hit submit which would also send it directly to Riot, along with the snapshot taken at the time.

It could also potentially have an option where you can post it to the forums for others to see.

It could give relevant information from the snapshot such as your champion, masteries, items, and the list of the opposing champions. It'd give it to you in a copy-pastable format for you to submit here to the forums.

All in all, it's just a suggestion.

To take it just a bit further, should this be implemented and have a positive impact, it could eventually make use of the new replay feature. When you hit that button, it could track the time that you hit it, and clip the previous 30 seconds and the next 30 seconds out of your match into a 1-minute video and make that available to Riot as well.

Just my quality-of-life suggestion. Positive and negative feedback much desired.


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KickButtLlama

Junior Member

04-07-2013

This sounds like a great idea to me, but there would probably be a huge amount of code work to go on and that would detract from all the new champs and stuff. Plus it would probably drop your FPS to -14 :P


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Vestuvius

Senior Member

04-07-2013

Iunno. Almost seems like it wouldn't be too hard. Like taking a screenshot.


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Vestuvius

Senior Member

04-08-2013

Bump


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Vestuvius

Senior Member

04-09-2013

Bump


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NightKrowe

Member

04-09-2013

There are a few main problems with this.

First, it means that other players can't test the bug, because they're not made aware of it. They can't say if it's easily replicated, or what the particular cause is, etc.

Second, it means that something the reporter may be wrong about goes untranslated. Say the bug was caused by something he did without realizing, and not what he assumed it was caused by. The bug report is essentially useless.

Third, a simple screenshot wouldn't work at all. In part because people would need the reaction time of a freaking ninja to catch the bug with a button, and in part because most bugs happen over time, not in a split moment. And also, not all bugs are visual.

Fourth, as I could see how the minute interval thing might be useful, do you know how big video files get? Even if you have just a minute-long video here, and a minute-long video there, that's a lot of space. And even more, for Riot, that's a lot of videos that need watching. And just because you see what someone is doing doesn't exactly mean you know what they're doing. Maybe their mouse is in a particular location, or their screen is at a certain point. Does the video record the whole game? Does it record just what you see and hear? What if it uses a different system and thus it doesn't pick up the noise you do? They'd have to create a whole new system just to be able to record a particular way.


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