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Player Behavior Experiments and Restricted Chat Mode on PBE

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Lyte

Lead Social Systems Designer

Follow RiotLyte on Twitter

02-21-2013

For a while now, the player behavior team has believed that bans are not the ideal solution for dealing with toxic players in League of Legends. Sometimes a banned player will create a new account and negatively affect the experiences of low level players. During this time, the banned player is not learning what it means to be a positive member in our community.

On the player behavior team, one of our core philosophies is to create features that can help toxic players reform their behavior. We have been working on alternatives to banning, and will begin running experiments on the PBE. Unlike many features on PBE, these experiments will see rapid iterations, and may look completely different when they go live. Some experiments might take two weeks, some might take two months, and some even longer. Running experiments this way on PBE will introduce a new level of transparency in our ongoing player behavior initiatives, and we encourage players to join us in these experiments and shape the future of the League of Legends community.

The first experiment we are trying is a new restricted chat mode. Players that are identified as the most toxic by our player behavior systems will be placed into a restricted chat mode where their ability to participate in [All] Chat is disabled. Also, these players will have a limited number of chat messages they can send to team chat, which will slowly increase over the course of a game. To unlock this restriction on their account, these players must play a set number of matchmade games with positive, non-toxic behavior.

With this experiment, we hope to address a few key issues. First, we hope this will help toxic players to think carefully about their chat messages and what they use them for—if these players still choose to rage, they will immediately hit their message cap and be muted, shielding other players from their harassment. If these players use their available messages responsibly, they can learn to exhibit positive and constructive communication in League of Legends.

Secondly, we hope that by tying the punishment to games played instead of a set duration of time, we can enable toxic players to assume more responsibility for their actions. Players will no longer be able to make new accounts for a few days to escape their timeban—they will have to play matchmade games in restricted chat mode to unlock their account chat privileges again.

This is the first experiment in a series that will all be focused on replacing bans with alternative punishments that encourage players to improve their behaviors, and you will see this feature on PBE shortly.


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zepherium

Member

02-21-2013

i love you


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Kyusis

Junior Member

02-21-2013

Finally this happening


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namora

Senior Member

02-21-2013

Yay! I may no longer have to manually mute toxic players! much love Riot. <3

~Summoner namora, of the lower case.


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DaisyB

Member

02-21-2013

This is definitely something I am looking forward to. A straight-forward ban or temp ban is a little too excessive for those who do not commit any serious crimes (IE language)


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Cheiron

Huntsman

02-21-2013

Quote:
zepherium:
i love you


Lyte will you marry him?


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Xelnath

Recruiter

02-21-2013

I'm very excited to see how this works out.


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Vacus

Senior Member

02-21-2013

I'm not sure I like the idea of being in a game with someone who has a cap on the number of messages they send.

Yes, it would reduce their ability to rage, but it seems to me like someone who didn't learn anything from their punishment would hit their cap and then be unable to communicate with the rest of the team for the rest of the game. Yeah, they're being punished, but they say useful things sometimes too. I don't like them raging and making the game no fun for anyone, but I also like winning games, and I'm not sure whether them being utterly silent is actually an improvement in that regard.

(I know this is an experiment and I'm sure you've already thought of that, I just wanted to put my opinion out there).


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jheregfan

Member

02-21-2013

This sounds fantastic. Hope not to actually have to test it though, if you catch my drift


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Merluza00

Senior Member

02-21-2013

Silent Inmortal Trolls time (?