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Recovering a Lost/Compromised Account

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Aregionius

Senior Wrenchman

02-21-2013

Getting hacked or losing access to your account can be both aggravating and frustrating.

Here's some tips on how to get you back into the Fields of Justice as fast as possible.

Help! I can't get to my account
There are a few different reasons you might not be able to login. If you’re having trouble accessing your account, make sure you've tried the following:

  • Double checking that you’re trying to log onto the correct server (http://support.leagueoflegends.com/entries/234191-two-separate-servers/).
  • Recovering your username (http://support.leagueoflegends.com/entries/234195-recovering-your-username/) through the email address associated with your account.
  • Recovering your password (http://support.leagueoflegends.com/entries/234194-recovering-your-password/) by entering your username (not your Summoner name).

Recovering a Lost or Stolen Account
If you have followed the previous steps and still cannot recover your account, please Submit a ticket to Riot Support (http://support.leagueoflegends.com/anonymous_requests/new). When you do, make sure to provide the following information about the account you are trying to recover so that Riot may immediately start an investigation, and get you back to the Fields of Justice as quickly as possible:

  • Account Name (the name you use to log in)
  • Summoner Name (the name your friends see in-game)
  • The server you play on (NA, EU-West or EU-Nordic/East)
  • Creation date of the account (Month/Year)
  • Original email address used to register the account
  • Location you registered the account (City/State/Country)
  • Last IP address used to play League of Legends (http://www.whatismyip.com/) (http://na.leagueoflegends.com/board/redirect.php?do=verify&redirect_url=http%3A%2F%2Fwww.whatismyip.com%2F%2529%3A)
  • Any other people that have access to the account
  • How you came into possession of the account

Be Proactive
Account Security is an incredibly important task for everyone who plays online games. Here are a few tips on ways you can help protect your account:

  • Never post your Account Name(what you use to login), Password OR account E-mail where someone can see it.
  • Be careful what links you click on. Beware of free offer! Things seem too good to be true, usually are.
  • Get in the habit of changing your passwords, using longer passwords, and trying out different passwords for different types of accounts.
  • Remember, Riot Staff will never ask you for your password!


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dArtagnan

Player Support Specialist

02-21-2013

Thank you for posting this Aregionius!

This is invaluable information that everyone should know about!


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RampageWolf

Junior Member

02-27-2013

How Longer it takes to recover an account ?


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Aregionius

Senior Wrenchman

02-27-2013

Most requests are able to be handled in 24 hours or less, but depending on the current ticket load in some cases it may take a few days or more.

Recovery time will also be extended if information requested by Support Staff is not provided in full or does not completely match what's on file.


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RampageWolf

Junior Member

02-27-2013

Well I've been waiting for 5 days and my ticket hasn't been answered and I completed all the fields so ... what you suggest for my issue ?


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LastPrelude

Junior Member

05-13-2013

There are a lot of threads on the forums complaining about how long it takes for the tickets to be answered by the Riot Support, I myself am a victim of account theft and is currently waiting for some aid from Riot Support. I just wish Riot Support would at least give us some reassurance or temporarily ban our accounts so that the hacker won't be able to use them.


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hoku4910

Junior Member

08-06-2014

Please rewind the data of August 6


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poisura

Junior Member

10-04-2014

I am a Japanese.
There may be an expression wrong in English.
This was sent in my friend.
The friend's name is "sunflower atu".
The friend said that a report was troublesome.
However, since I cannot allow, I report.

5:18] ikoler556: Hello! We want to present you new LoL Generator - Now you can generate Riot Points, Influence Points and unlock all champions for free.
Visit us- http://www.vix-group.com/lol I know its weird that unkown person writes to you with this, but it takes 1 minute to check
[5:18] asda1245: Hello! We want to present you new LoL Generator - Now you can generate Riot Points, Influence Points and unlock all champions for free.
Visit us- http://www.vix-group.com/lol I know its weird that unkown person writes to you with this, but it takes 1 minute to check


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