[UPDATE] - PVP.net Store IP and Purchase Issues

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Aregionius

Senior Wrenchman

01-22-2013

We've received a number of reports about IP values not updating properly and champion/rune purchases becoming unavailable due to IP issues in the PVP.net store.

Riot staff is aware of the issue and currently investigating the cause.

(1:30PM PST) - Staff is still looking into the issue, for some players you may be able to restart your client, join a new game and then try using the store to open up your purchases.
(4:30 PM PST) - This issue appears to be mostly resolved, please make sure you restart your client and check your PVP.net store for an updated IP display.


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Riot Morgageddon

Player Support Tech Specialist

01-22-2013

You might want to add this to the bug forums too. Just saying. Thanks for the update.


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dArtagnan

Player Support Specialist

01-22-2013
1 of 1 Riot Posts

Hey guys,

Just to follow up with Aregionius's post here: We are currently aware of this issue, and are actively working hard to determine the root cause, and to get this resolved as quickly as possible.

As soon as we get more concrete information, I will be sure to share these updates with all of you!

Hang tight guys, we will get this resolved!

UPDATE: The issue should be resolved! The next time that you sign-in, you will either need to play a game, or make a purchase for your IP total to correctly update. If you believe you are still experiencing issues, make sure to submit us a new Support Ticket, which you can find here:

https://support.leagueoflegends.com/tickets/new


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AbsoluteBoji

Junior Member

01-22-2013

Kinda pissed off it didn't get acknowleged sooner. I guess as long as it gets fixed it's whatever.

PS: Thank you guys though for an otherwise, flawless game.


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GGYouDownThere

Recruiter

01-22-2013

same problem here, thanks riot.


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Aregionius

Senior Wrenchman

01-22-2013

Quote:
Originally Posted by LiftThingsUp View Post
Kinda pissed off it didn't get acknowleged sooner.
If it makes you feel any better, this was noticed quite a bit sooner, but the team that works on fixing this type of thing primarily works on, well...fixing this type of thing, and on the forum side there are a few different considerations and permissions we need to wait for before a notice can go up.

So, with these types of issues it's very likely someone's working on them almost from the moment the problem begins, even if it's not quite as noticeable. But in any case, sorry about the delay!


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AbsoluteBoji

Junior Member

01-22-2013

It's completely fine guys, take your time. I just want Twitch so be speedy about it ;D Just kidding haha. On a side note, thanks again.


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Pk Nexas

Junior Member

01-22-2013

It feels good to know that you guys are working on the problem!


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Microbial

Junior Member

01-22-2013

Thanks for giving us some acknowledgement on the issue. I don't think that the IP problem was as frustrating as feeling that the Riot staff was unaware of the situation.


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Lord Greenxx

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Junior Member

01-22-2013

Nice


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