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Help & Support Forums [START HERE]

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Senior Wrenchman


Hello Summoners!

Welcome to the Help & Support Forums. This board is here to help you find the fastest way to get assistance with technical problems, give you support resources, and provide a location where players can discuss issues and help each other.

If you need help, please start with the list below for a quick guide on how to get your question answered so you can get back to the Fields of Justice.

I am having:

  • Account Related Issues - Such as Bans, Account Theft, Rewards
    • For the most part, account related issues need to be handled by Player Support
      • Submit a ticket via the Support Website (http://support.leagueoflegends.com/anonymous_requests/new) - the Game Support team will be with you as soon as possible.
    • Bans: For more info about bans related to leaving or idling, see the LeaverBuster FAQ (http://www.leagueoflegends.com/board/showthread.php?t=468889).
      • Your ban will be lifted at the same time as you were banned. (Banned at 11:00AM means ban lifted at 11:00AM)
      • If you want to know why you were banned or you have other questions/remarks regarding your ban, submit a ticket via the Support Website (http://support.leagueoflegends.com/anonymous_requests/new). Please keep in mind that Riot will be unable to provide specifics of reports against your account.
  • Purchase Issues - Such as RP, Champion or Skin Purchases
    • For the most part, purchase issues need to be handled through Player support.
      • For missing items or store error messages, start with the Wrenchmen’s Toolbox Store Purchase Issues (http://na.leagueoflegends.com/board/showthread.php?t=52018)
      • If you’re getting an error with a Prepaid Riot Point Card take a look at the Prepaid Card Thread (http://na.leagueoflegends.com/board/showthread.php?t=837699).
      • For all other purchase related issues, please make sure to Submit a Ticket to Support (http://support.leagueoflegends.com/anonymous_requests/new).
  • Technical Issues - Such as Game Performance, Lag, Installation, Startup, Crashes
    • Start with the Wrenchmen's Toolbox (http://www.leagueoflegends.com/board/showthread.php?t=52018). Most of the technical issues can be solved with the tools found there.
      • Browse or search around for threads with similar issues.
      • If you still need help, Create a new thread (http://www.leagueoflegends.com/board/newthread.php?do=newthread&f=15) with as much detail as possible.
  • Other Issues
    • Some issues are not intended for Help & Support. If you want to:
      • Report someone - Submit a ticket via the Support Website (http://support.leagueoflegends.com/anonymous_requests/new). Attach screenshots.
      • Report a bug - Make a post it in the Bug Reports Forum (http://www.leagueoflegends.com/board/forumdisplay.php?f=3).
      • Discuss an in-game feature - Post about it in the General Discussion Forum (http://www.leagueoflegends.com/board/forumdisplay.php?f=2).
      • Suggest something - Post it in the Champion (http://www.leagueoflegends.com/board/forumdisplay.php?f=4) & Item Suggestion (http://www.leagueoflegends.com/board/forumdisplay.php?f=5) if it's Champion or Item related, or General Discussion (http://www.leagueoflegends.com/board/forumdisplay.php?f=2) if it's not.

Help & Support Wrenchmen
Wrenchmen are members of Riot's Volunteer Program. They can help assist you with common technical problems and are recognized as community leaders by Riot Games. Because they are not Riot staff members, Wrenchmen can't answer all questions, but they can help you find resources and show you how to get in contact with Customer Support.

Q: I want to help! How can I join the Wrenchmen?
We’re always on the lookout for potential Wrenchmen, but we do so with the mentality that actions speak louder than words. If you’d like to wear the badge of a Wrenchmen, show us that you can do it by continuing to help answer the questions of your fellow summoners in a friendly and professional manner. We’ll be watching!