Still cant buy Riot Points!

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DerpMania

Member

12-03-2012

Still cant buy RP, always get the same error, not even saying what went wrong. Its quite annoying, and I didnt get any response to my last post about it, which is weird concidering this is the support and help forum.


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dArtagnan

Player Support Specialist

12-03-2012
1 of 2 Riot Posts

Hello Summoner!

Thank you for bringing your issue to the Help and Support Forum! Not being able to purchase RP can absolutely ruin your League of Legends experience by not allowing you to purchase new Champions and skins! Hopefully we can work together to resolve this issue!

Unfortunately, the assistance you are waiting for is a little hard to come by from the content of your message. We will need to know exactly what occurs when you try to purchase RP in order to explore troubleshooting steps.

To this end, could you please provide a Screenshot of the exact error message that you encounter, exactly when you attempt to purchase RP? Make sure to upload the screenshot to your next post to get a clearer idea as to what is occurring with your client!


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DerpMania

Member

12-04-2012

Quote:
Originally Posted by Riot dArtagnan View Post
Hello Summoner!

Thank you for bringing your issue to the Help and Support Forum! Not being able to purchase RP can absolutely ruin your League of Legends experience by not allowing you to purchase new Champions and skins! Hopefully we can work together to resolve this issue!

Unfortunately, the assistance you are waiting for is a little hard to come by from the content of your message. We will need to know exactly what occurs when you try to purchase RP in order to explore troubleshooting steps.

To this end, could you please provide a Screenshot of the exact error message that you encounter, exactly when you attempt to purchase RP? Make sure to upload the screenshot to your next post to get a clearer idea as to what is occurring with your client!
Attachment 568473
Thats the error I constantly get, and I get it right after I press "Complete order".
I`ve never had this problem earlier, been a while since I`ve bought RP though, but now it seems like it wont let me buy the RP I want. Its kinda frustrating, specially concidering there are sales on skins and everything, and I cant buy them cause of it.


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dArtagnan

Player Support Specialist

12-04-2012
2 of 2 Riot Posts

Hey DerpMania!

Thank you for providing this Screenshot! After reviewing the exact error you are receiving, your issue may be caused by a non-default Internet Explorer setting. Even if you do not use Internet Explorer as your default browser, it is what our store uses. The improper settings can cause your game to give you the "You have encountered an error. Please try again" message.

Make sure that you follow all of the steps in the following guide on hopes of resolving this issue once and for all:

http://support.leagueoflegends.com/e...ry-again-later

However, if you have completed the steps in this guide, and this Error message is still preventing you from purchasing RP, please do not hesitate to let us know by submitting a new Support Ticket* so we can investigate this issue in-depth in a one-on-one setting.

* Keep in mind that this advice was given based upon the information provided. If you would appreciate a further one-on-one interaction to solve this issue, make sure to send us a Support Ticket! You can send one from here: https://support.leagueoflegends.com/tickets/new Also, if you could please provide a link to this forum thread in the new ticket, it would be incredibly helpful!