Friend needs help

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Recently after the Elise and Zed patches his ping rates have been total ****, jumping from 500 to 2999. He has re-patched and re-installed a number of times and yet his ping rate is still bad. I play with him almost every day and I don't have this problem! He has spoken to his net provider and everything is fine, he plays other games and they play fine with no lag, but League for him is broken with lag.. Please, someone help!