Ticket response time

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MustafaFeeds

Member

11-20-2012

On November the 5th I submitted a ticket and got a response saying it was being forwarded to a "Specialist". Now it is Nov 20th/21st (Timezones) and still have not got a response. What is the average wait time in reply for tickets?

My last ticket took over 1 month to get a reply, is the average wait time really that long?

Edit: The ticket # is Request #3595234


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Kinuubi

Senior Member

11-20-2012

I don't think so. I submitted a ticket and got a response within a week. I think it depends on what kind of ticket and how much it needs to be discussed with others if needed.


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Aregionius

Senior Wrenchman

11-20-2012

Mustafa,

Tickets are handled in the order they are received and based on the specific question. On average ticket response times are about 1-5 days, but depending on the current ticket load, it may take more or less time to get your response.

You can check on the current status of your tickets at any time by logging in at http://support.leagueoflegends.com