Can we see player names in cases?

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knightangel12

Junior Member

11-19-2012

I just started case where the report is inappropriate user name, however I cannot act on it because I can not see the user name in question.


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bryjow123

Senior Member

11-19-2012

That's an ongoing glitch or something, without evidence you can only skip or pardon for the time being.


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Xeilin

Senior Member

11-19-2012

It should display the name up at the top in under the original inappropriate name when it does work but the logs will still display as annie and etc


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Ladayen

Senior Member

11-20-2012

it says it directly below the reason for reporting


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PaladinOne

Member

11-20-2012

^It should say it, but I have had a few cases where the report bugged out and didn't include the name.
In one case, the report didn't include the chatlog either. That was weird.


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AJStarhiker

Senior Member

11-20-2012

Copy the case number and send in a support ticket.


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SgtSarros

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Senior Member

11-20-2012

This is a known issue that has been posted in other threads. Hopefully it will be fixed soon.