How to Report a bug

First Riot Post
Comment below rating threshold, click here to show it.

Dannamoth

QA Analyst

Follow Dannamoth on Twitter

11-19-2012
1 of 4 Riot Posts

What helps us quickly find and fix bugs:

The subject(title) of the post should contain succinct information about the issue. The body of your post should include how the bug happened and contain any and all information about what happened when you experience the bug. If it’s an issue related at all to graphics or performance you should upload your DxDiag file with your post. This file shows us what hardware and driver versions you are using.

Example:
If Anivia is stunned when she dies her passive does not trigger.
1. Pick Anivia and a champion that can stun, Sion for example
2. Get Anivia low enough to where a stun and auto attack from Sion would kill her
3. Have Sion stun Anivia and then kill her while she is stunned
4. Notice that Anivia is now dead and her passive is still available to be used.

I had a Deathcap and mercury treads as items. Sion killed me with a lichbane proc. I hadn’t died yet that game. Here is a screen shot of it happening:

Why is this helpful to us?
It allows us to more quickly identify why things are broken and will expedite the process for getting a bug fixed. The information that’s most important to us is how you got to the ‘bugged’ or ‘broken’ state and what other things were happening when the bug occurred. It is also helpful to have an idea of how frequently you experience the bug.

__________________________________________________

Instructions on how to obtain a DxDiag file

Where to find your game logs


Comment below rating threshold, click here to show it.

Zha Kix

Member

11-19-2012

ok


Comment below rating threshold, click here to show it.

LoLPro Rubysea

Junior Member

11-19-2012

Would including video be an option as well?


Comment below rating threshold, click here to show it.

Dannamoth

QA Analyst

Follow Dannamoth on Twitter

11-20-2012
2 of 4 Riot Posts

Quote:
Originally Posted by Rubysea Net View Post
Would including video be an option as well?
Videos are even better than screen shots!


Comment below rating threshold, click here to show it.

Gerbiez

Junior Member

11-23-2012

okay thanks!


Comment below rating threshold, click here to show it.

B4C0N and 3GGz

Junior Member

11-25-2012

How do i actually SEND THEM THE BUG REPORT


Comment below rating threshold, click here to show it.

medcitymissile

This user has referred a friend to League of Legends, click for more information

Senior Member

11-28-2012

Would it be possible for riot to add a feature where they could put a stamp on threads they have actually seen? Specifically in the bug reports forum. A lot of times when players report a bug they want to see it through to the end and can become somewhat frustrated when they feel like they are being ignored. If you had away to show that you've seen the problem i think it would help.


Comment below rating threshold, click here to show it.

Dannamoth

QA Analyst

Follow Dannamoth on Twitter

11-29-2012
3 of 4 Riot Posts

Quote:
Originally Posted by B4C0N and 3GGz View Post
How do i actually SEND THEM THE BUG REPORT
You can post it in these forums. You can also use a player support ticket and make it clear that you're reporting a bug.


Comment below rating threshold, click here to show it.

USnip

This user has referred a friend to League of Legends, click for more information

Member

11-29-2012

Quote:
Originally Posted by Dannamoth View Post
You can post it in these forums. You can also use a player support ticket and make it clear that you're reporting a bug.
not a software developer... is this a good system...? seems kinda sketch


Comment below rating threshold, click here to show it.

xXRIPJAWXx

Junior Member

11-29-2012

ya