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Could I get a RIOT Reply Please, Re: REFUND

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Trinity R

Senior Member

11-15-2012

Hello RIOT,


Due to your Refund system "Outage" I was unaware that IP Purchases would NOT be eligible for this refund system, I purchase a 2k IP Rune, that i was under the impression I could refund, when the system become operational again.

The fact I can not! refund runes, is Ridiculous, you give a limit to 3 refunds regardless.

Again I only found out your refund feature was offline 'After' the fact of purchasing it, and Now when i attempted to refund the rune and purchase Another, it says "Not Refundable" Could i have some insight as to why you wont Refund, Rune purchases.

And if avaliable this issue can be rectified as this is quite annoying, I would rather not have my 2k (10-15 games) wasted.

Thank you.


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RiotKiddington

Platform Engineer

11-15-2012

Sorry, but in your case I do not think it is possible to refund runes.

If you look the original announcement regarding refund feature, we clearly stated that
"You can only refund skins and champions, not runes, boosts, or bundles"

New Refund Feature Available Now (http://na.leagueoflegends.com/board/showthread.php?t=2593287)


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Trinity R

Senior Member

11-15-2012

Ahhh i see, I apologize for this then,

I came into it as it was taken down, I appreciate this for the feedback


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DiscworldDeath

Senior Member

11-15-2012

Kiddington, when could something be done about Bundles? It's clearly not the same as the other things, and more of a hurdle.

I sent a support ticket to refund a bundle, and I have no issues with that. Just thinking of the poor support crew


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