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Error when buying RP, credit/debit charged!

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Gambit EK

Senior Member

11-20-2009

Absolutely wonderful! I tried twice with my CC and twice with my debit and in all four instances it gave me an error saying "your card could not be processed blababla". I didn't get any RP.


BUT IT CHARGED BOTH MY CC and DEBIT. My checking is out 70 bucks and my CC has 70 in charges pending. I called my bank and they confirmed riot did it indeed take 70 dollars out of my checking.

What the hell, Riot?


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Coodler

Senior Member

11-20-2009

[email]support@riotgames.com[/email]

Your best hope on the forums is that pendragon tells you to mail to that address and the thread gets locked.


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Gambit EK

Senior Member

11-20-2009

And i get my 140 dollars back?


What kind of idiot system makes it so you get an error AND it charges you?


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Poruku

Senior Member

11-20-2009

Quote:
Gambit EK:
And i get my 140 dollars back?


What kind of idiot system makes it so you get an error AND it charges you?

A system that has an error which causes it to charge you.
Riot will willingly pay back money that was accidentally taken.


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Pendragon

Director of Player Experience

Follow RiotPendragon on Twitter

11-20-2009

We're not able to discuss a billing issue on a public forum for obvious privacy reasons.

If you Email [email]support@riotgames.com[/email] we should be able to figure out what happened, and take care of it easily.


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