Card Declined?

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Cloud Halcyon

Senior Member

10-02-2012

Quote:
Originally Posted by TrueArtist07 View Post
I don't get why they would need a screen shot it's obvious people are complaining about it already and giving the information on you would help with what ?
Idk. But support is usually very helpful, and I've had experience with them before, so I'm hoping for the best. ^^


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Śuoh Mikoto

Junior Member

10-02-2012

Sent in one myself hopefully this gets dealt with


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Sacred Sleep

Member

10-02-2012

I hope I provided enough information so my 24+ hour wait for a ticket wasn't just for them to inquiry me.. But thank you for posting that you got a response from the support ticket. Maybe now they will notice the problem.

Quote:
Originally Posted by Jet Kusanagi View Post
No, it's not really expired. I just used it to get a kindle book on amazon and it worked fine. Only the RP store said that it was expired. There must be something wrong with the store itself.
I see, and agree. Well a lot of people posted in here, but I still worry it's a problem that won't be fixed soon.

Quote:
Originally Posted by TrueArtist07 View Post
I don't get why they would need a screen shot it's obvious people are complaining about it already and giving the information on you would help with what ?
So wait, they are asking for summoner name and all that? The support site I went to asked for that stuff before I could send in a ticket. Did I go to the right place to send a ticket in? The support button at the top right.


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Śuoh Mikoto

Junior Member

10-02-2012

All they did is reply to me is the information i gave them already and they told me pretty to check or use pay pal, yet every where else works fine


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Sacred Sleep

Member

10-02-2012

Update for you summoners. I finally got a response on my support ticket, here it is.

Quote:
Greetings Summoner,

Thank you for your response.

Could you please let me know when you registered the card? There are some reports of these cards possibly having issues with our systems and more information could definitely assist with tracking down the root cause.

However, my best suggestions to you at the moment are to contact the card provider one more time to see whether or not there are any additional blocks to purchases to our store. I do know that Vanilla cards are generally blocked from making online purchases initially, but there is the possibility that after several failed transactions the purchases to Riot Games were blocked as well.

You also may wish to just wait 24 hours to attempt another purchase as there may have just been delays in the activation of the card after it was registered.

Thanks for your time and let me know if you have any additional questions or concerns.

For the Void! *nom nom nom*
//RiotBok
Riot Games Player Support Specialist
I'll let you know if a solution becomes finalized!


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Śuoh Mikoto

Junior Member

10-02-2012

Quote:
Originally Posted by LoreofCotton View Post
Update for you summoners. I finally got a response on my support ticket, here it is.



I'll let you know if a solution becomes finalized!
Many things are confusing in this, They say they are blocked yet you just need to register them online, They say they take 24hours sometimes yet that has never ever happen to me never once had a problem tell now


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InstantRaman

Junior Member

10-02-2012

Quote:
Originally Posted by TrueArtist07 View Post
Many things are confusing in this, They say they are blocked yet you just need to register them online, They say they take 24hours sometimes yet that has never ever happen to me never once had a problem tell now
I agree, I've been using these vanilla visa just fine for the past weeks until today everything just getting messed up.


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Sacred Sleep

Member

10-02-2012

So I've done what RiotBok asked me to do and called my card company customer service again. They said there are no restrictions, I've updated my support ticket, pending a response. Please fellow summoners, if you notice anything particular. Post it so we can help provide our Grand summoners more information about this card error so they can fix it.
Must buy things on sale!!!


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DeniedCS

Junior Member

10-03-2012

Having the same problem myself :/

Bought a Master Card prepaid gift card, registered online. Giving an error about the expiration date


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Bone Collect0r

Senior Member

10-03-2012

I really hope the issue is resolved soon... There are skins on sale that I want to get but I can't purchase RP because of this...