Riot, some of your servers are pinging me very high, some aren't. I can't play.

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CrashandBurner

Member

09-21-2012

Quote:
Originally Posted by Mirage View Post
Hey, sorry for a late reply. I try and help out fellow summoners in this section whenever I have a free moment. next time you have high ping inside of a game. (I suggest making custom games till you can replicate this issue) Grab the IP that you are connected to. (Lastcmd.dat or netstat) and run a tracert on that IP. Then paste back the results of the tracert! If you need assistance obtaining the IP, or questions on how to run a tracert. Please reply and I'll go more in depth.

Thanks for your help, but this isn't solving the issue that we are having with the high ping and lag spikes and that I have been encountering over the past few days. This has happened to me in a few custom games, normal and ranked games. The problem is that the lag spikes are highly unpredictable and seem to occur at the worst of times. For example, in the middle of an important team fight or a jungle gank opportunity.
However, I would think that multiple people on the forums having the same issue would be a sign of some kind of repeat issue. Another part of the problem, is the lack of response and customer service from RIOT.


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Iconic

Junior Member

09-21-2012

Having terrible, TERRIBLE lag as well and it only started recently. Please tell me how I can go a year or more of playing LoL with no problems and not change anything in how I'm running the game or doing anything and just turned on my computer and start LoL to find the game is basically unplayable where I will attack minions and they will not die, the players health bars disappear and reappear, none of my summon spells will cast sometimes and enemy champions will appear beside me when on my map they are still across in another lane and kill me and it's a problem on my end? Why is it then that I can play any of my other of online games and have no problems? It isn't my problem Riot, it is your problem and I hope that you fix it soon please.


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Astrumqt

Senior Member

09-21-2012

Bump, edited OP. Figured what's wrong (ISP issue).


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Iconic

Junior Member

09-21-2012

If it's my ISP then why am I lagging for only one single game? I don't get it...


When I ran the tracert I got this:

C:\Users\Nate>tracert 216.133.234.218

Tracing route to 216.133.234.218 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms phub.net.cable.rogers.com [192.168.0.1]
2 * * * Request timed out.
3 12 ms 10 ms 10 ms 66.185.91.69
4 26 ms 22 ms 12 ms 69.63.253.178
5 27 ms 27 ms 31 ms 69.63.248.194
6 26 ms 26 ms 27 ms xe-2-0-0.er1.lga5.us.above.net [64.124.128.193]

7 28 ms 26 ms 28 ms 0.xe-8-2-0.BR2.NYC4.ALTER.NET [204.255.168.25]
8 28 ms 29 ms 28 ms 0.ae2.XT1.NYC4.ALTER.NET [152.63.3.109]
9 102 ms 102 ms 103 ms 0.xe-3-0-3.XL3.LAX15.ALTER.NET [152.63.114.66]
10 102 ms 101 ms 101 ms POS6-0-0.GW3.LAX15.ALTER.NET [152.63.112.105]
11 93 ms 93 ms 97 ms internapGIGE-gw.customer.alter.net [157.130.236.
110]
12 93 ms 93 ms 92 ms border1.po1-20g-bbnet1.lax010.pnap.net [216.52.2
55.13]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.


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Skumbag Ryan

Senior Member

09-21-2012

Same thing has been happening to me today. I think it might be my network though.


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Astrumqt

Senior Member

09-21-2012

Quote:
Originally Posted by Nateydawgy View Post
If it's my ISP then why am I lagging for only one single game? I don't get it...


When I ran the tracert I got this:

C:\Users\Nate>tracert 216.133.234.218

Tracing route to 216.133.234.218 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms phub.net.cable.rogers.com [192.168.0.1]
2 * * * Request timed out.
3 12 ms 10 ms 10 ms 66.185.91.69
4 26 ms 22 ms 12 ms 69.63.253.178
5 27 ms 27 ms 31 ms 69.63.248.194
6 26 ms 26 ms 27 ms xe-2-0-0.er1.lga5.us.above.net [64.124.128.193]

7 28 ms 26 ms 28 ms 0.xe-8-2-0.BR2.NYC4.ALTER.NET [204.255.168.25]
8 28 ms 29 ms 28 ms 0.ae2.XT1.NYC4.ALTER.NET [152.63.3.109]
9 102 ms 102 ms 103 ms 0.xe-3-0-3.XL3.LAX15.ALTER.NET [152.63.114.66]
10 102 ms 101 ms 101 ms POS6-0-0.GW3.LAX15.ALTER.NET [152.63.112.105]
11 93 ms 93 ms 97 ms internapGIGE-gw.customer.alter.net [157.130.236.
110]
12 93 ms 93 ms 92 ms border1.po1-20g-bbnet1.lax010.pnap.net [216.52.2
55.13]
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
As you can see you're spiking up at ALTER.NET, which could be fine (90-100ms seems okay). What's your usual ping and what are you getting in game?

I'm not sure why you're having a time out at hop #2... That could be problematic. Does it always do this?


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Iconic

Junior Member

09-21-2012

Quote:
Originally Posted by Astrumqt View Post
As you can see you're spiking up at ALTER.NET, which could be fine (90-100ms seems okay). What's your usual ping and what's your ISP?

That's the thing, my ping is usually anywhere from 50-100 ms at any given time and I've NEVER had a problem with lag. The lag that I'm getting isn't caused by a small spike to 100 ms, there is something wrong on Riot's side, no ours. At least, not for me.


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Astrumqt

Senior Member

09-21-2012

Quote:
Originally Posted by Nateydawgy View Post
That's the thing, my ping is usually anywhere from 50-100 ms at any given time and I've NEVER had a problem with lag. The lag that I'm getting isn't caused by a small spike to 100 ms, there is something wrong on Riot's side, no ours. At least, not for me.
The problem you described could be explained through your time out at hop #2. It really shouldn't time out in between hops like that. Which, if it's constantly doing this, could explain why your game suddenly starts to "freeze" up. This wouldn't be Riot's issue either.


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Iconic

Junior Member

09-21-2012

Quote:
Originally Posted by Astrumqt View Post
The problem you described could be explained through your time out at hop #2. It really shouldn't time out in between hops like that. Which, if it's constantly doing this, could explain why your game suddenly starts to "freeze" up. This wouldn't be Riot's issue either.

Any solutions if that's what is causing it then?


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Dyshana

Senior Member

09-21-2012

Here is my Tracert. My issue seems to be at internap:

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Dyshana>tracert 216.133.234.218

Tracing route to 216.133.234.218 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.2.1
2 4 ms 4 ms 4 ms L100.WASHDC-VFTTP-116.verizon-gni.net [173.73.19
.1]
3 14 ms 9 ms 11 ms G0-8-0-6.WASHDC-LCR-21.verizon-gni.net [130.81.1
91.92]
4 91 ms 91 ms 88 ms so-7-1-0-0.RES-BB-RTR1.verizon-gni.net [130.81.1
99.30]
5 8 ms 9 ms 9 ms 0.so-2-0-2.XL3.IAD8.ALTER.NET [152.63.30.17]
6 101 ms 84 ms 84 ms 0.xe-4-1-1.XL3.LAX15.ALTER.NET [152.63.10.138]
7 84 ms 84 ms 81 ms POS6-0-0.GW3.LAX15.ALTER.NET [152.63.112.105]
8 83 ms 84 ms 84 ms internapGIGE-gw.customer.alter.net [157.130.236.
110]
9 326 ms 176 ms 164 ms border1.po1-20g-bbnet1.lax010.pnap.net [216.52.2
55.13]
10 * * * Request timed out.
11 * * * Request timed out.
12 *