Let's talk about abuse of the report feature

First Riot Post
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BlazzedTroll

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Senior Member

11-15-2012

Quote:
Originally Posted by Lyte View Post
It really depends. If the player was truly intentional feeding, you are fine. If a player was 0-5 when everyone else on the team was 0-4 or 0-3.. you probably are a bit too strict with your reports.
I didnt read all of this thread because 250+ (EDIT: 500!!!!! +++++)pages is insane.

Tha being said. I report players for intentionally feeding, not based on their K/D, but on their actions. I have reported a player that was 10/9 for intentionally feeding because if they had any sense they could have been 10/1. People that dive turrets for a single kill and die then "/all WORTH IT" are intentionally feeding in my book. going 1 for 1 every kill puts me behind them. Yea you got feed for it... but I didn't and they did. Then when they leave you lane and you don't call mia and they kill me... and you have the nerve to say "WOW feed more" and I'm 0/2... yea you can guarantee that I will b**** you out and report you. 10/10 is more of a feeder than 0/2 any day.


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Princess Yliana

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Senior Member

11-15-2012

Quote:
Originally Posted by BlazzedTroll View Post
I didnt read all of this thread because 250+ (EDIT: 500!!!!! +++++)pages is insane.

Tha being said. I report players for intentionally feeding, not based on their K/D, but on their actions. I have reported a player that was 10/9 for intentionally feeding because if they had any sense they could have been 10/1. People that dive turrets for a single kill and die then "/all WORTH IT" are intentionally feeding in my book. going 1 for 1 every kill puts me behind them. Yea you got feed for it... but I didn't and they did. Then when they leave you lane and you don't call mia and they kill me... and you have the nerve to say "WOW feed more" and I'm 0/2... yea you can guarantee that I will b**** you out and report you. 10/10 is more of a feeder than 0/2 any day.

Intentionally Feeding =/= dying alot in legit fights.

If going 0/10/23 means you report me for feeding on a tank/support then i can just hope the rest of the community doesnt think like that too and pardons such cases...

Also,calling mia`s doesnt mean u should ignore map awareness and warding... Its always your own fault if you get ganked by another lane imo..


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3xecutioner

Senior Member

11-15-2012

Hey Lyte! I've been tryin to get a hold of you for a little while now. If you could take a look at this thread, I'd really appreciate it!

http://na.leagueoflegends.com/board/...toxic+behavior


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Pizza on a Bun

Senior Member

12-13-2012

I've been playing this game for about 1 and 3/4 years. In my early times I found the game to be fun and everyone was respectful. When I hit about a year ago, I started seeing more trash talking, I got really frustrated and started reporting people that made me the littlest bit upset. Now since about 3/4 a year ago I started thinking more about not only how often how I report people, but how my own attitude is. I'd really like to know what the power of my reports are. I have an honorable opponent ribbon, and I also have a very extensive amount of honor in general. It would be greatly appreciated Lyte.


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Legult

Senior Member

12-18-2012

.


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SteelerKing

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Senior Member

12-18-2012

For once a good step to ban the right people.

Nice job.


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TheBadApple

Member

12-18-2012

i love riot. i am a riot fanboy.


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Jryiah

Member

12-19-2012

Quote:
Originally Posted by Lyte View Post
I can't keep up with multiple threads, so I'm going to consolidate the information here. I am happy to answer questions in this thread; however, I cannot look up everyone's account and provide comments about their account's behavior history. If you have a legitimate, reasonable request, I'll look into a few accounts here and there.


Quick FAQ

1) What happened?
a) A small group of players were identified as abusers of the report feature--many of these players had repeatedly created negative experiences for others by consistently reporting players for infractions that were reviewed as unwarranted while also harassing the same players in-game.

2) What actions did Riot take?
a) In this small group of players, we decided to make their reports have 0 power. In addition, we looked for players who were in this group and also recently displayed toxic behavior in their games or had a Tribunal history and gave them an additional 7-day ban. This was the worst 0.2% of these players which ended up being a few thousand players per territory.

3) Why did they not receive a verbal warning?
a) When we reviewed the players who were in the bottom 0.2%, many of these players had already been warned multiple times by the Tribunal and had not reformed their behaviors. We felt that the severity of their offenses and the extreme abuse of the report feature warranted immediate action. We could have waited for the Tribunal to ban most of these players, but we felt that expedited action was necessary.

4) Were these players banned for excessive reporting?
a) No. These players were also toxic in their recent games and the severity of their offenses warranted an expedited penalty.

5) I am scared to report. What should I do in my games?
a) If you use the report button responsibly, you never have anything to worry about. Remember, reporting someone is telling Riot that you feel that this player does not belong in the community. It's a very serious tool to use and we take it very seriously when a player is reported. The players given 7-day timeouts had often reported over 1000x more than a typical player and used reports to bully, threaten or otherwise create negative experiences for hundreds of others.

6) Were any innocent players banned?
a) Systems are not perfect. We aimed for a 0.1% false positive rate which is a standard that is 10x higher than medical standards, but this means there's a handful of players that potentially did not deserve the additional 7-day penalty. Our Player Support staff is ready to assist in these false positives.


---


Our Player Support teams actually sweep accounts for toxic behaviors on a frequent basis and we've empowered them to hand out direct bans as necessary without prior warnings if they catch players displaying excessive racism, bigotry, or other toxic behaviors in their matches. We use these sweeps to determine whether we are doing enough for our community and to check the accuracy and speed of systems such as the Tribunal and LeaverBuster. The Tribunal is just one piece of the solution to player behavior, but we realized we need to do more.

We've been receiving a lot of complaints from our community about how the act of reporting has created a more toxic environment for other players; players will write in about having a poor game and someone screaming profanities at them and threatening them with reports and bans.

Because of these complaints, we decided to run analyses and metrics against some of the players who reported the highest number of players in the game (after normalizing for games played and all that fun math stuff). We found something a bit surprising and a bit shocking. There were some players that had reported over 1000 times more players than the average player in the population! In addition, these players were often extremely toxic in their games and had repeated cases that were punished in the Tribunal. When we analyzed chat logs in this population, we noticed that they were using reports in an offensive and abusive manner. For example, these players would often say "Enjoy your report f@ggot!" or "everyone in this game, plz report this n*gger." Not all players behaved in this way, but these players were consistently negative towards their teammates in their matches and often tried to convince others to report someone in the game. Many of these players reported for issues (such as playing a poor game) that were not legitimate according to Riot staff standards.

The decision we made today was not easy. It was actually quite sad and a bit depressing for me. We knew that we had never banned for something like this in the past; however, as we dug into the data more, we realized how toxic these players were to their teammates and their opponents and we knew that a verbal warning would not be enough.

These are players that were abusing our report feature and using it as a tool to bully, criticize and frustrate other players in the game. These players that try to get decent players banned from the game! Many of these players already had Tribunal histories and already had their report weights set to 0, but we felt that these acts were distinct enough that an additional punishment was warranted because the Tribunal was not designed to combat abusive reporting.

For many of these players, we simply removed the power of their reports; however, today, we decided to give an additional 7-day timeout to players who were the worst 0.2% of players who abused the report feature and had displayed toxic behavior in their recent matches.

The bans were harsh, I agree. But, we felt they were warranted given the level of abuse these players were involved with. I will continue to answer questions in this thread, let's keep it constructive.

awesome post. And No, the bans were soft. Perma ban would have been soft..
These guys are toxic bullys and abusing the system, getting others in trouble.


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Jryiah

Member

12-19-2012

Quote:
Originally Posted by princess yliana View Post
intentionally feeding =/= dying alot in legit fights.

If going 0/10/23 means you report me for feeding on a tank/support then i can just hope the rest of the community doesnt think like that too and pardons such cases...

Also,calling mia`s doesnt mean u should ignore map awareness and warding... Its always your own fault if you get ganked by another lane imo..
+100000


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L2P Mate

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Senior Member

01-21-2013

Maybe toxic players should be put into their own matchmaking pool where they are ALL muted, so the disadvantage is equal. They should also have their IP gain reduced by like 50-75%.

P.S. If Lyte reads this, can you please tell me how toxic I am from like 1-5?