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Yes, we know that NOW. Do you think they knew that when that happened? Imagine that you finally log on , and everything you ever bought or did was wiped. There is no info on the forums at the time that they can get the info back. Don't you think that's a little bit worse as a customer then simply log in queue times or not being able to play?
And yes, people WERE able to log in here and there, its how they discovered their accounts were wiped.
Yes, but did you ACTUALLY lose it? no. You were compensated for an inconvenience, was it the same inconvenience that we all endured? no it wasn't, but still an inconvenience.