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Update on League of Legends service in NA

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MegaXmasterZ

Junior Member

06-27-2012

this last week has been alot of BS......


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dextrogas

Junior Member

06-27-2012

Yay server online and can play....game on..!!


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VoluptuousKisses

Junior Member

06-27-2012

Quote:
Xxpawd5xX:
Riot u still never responded to me about only able to buy tier 1 runes
Quote:
Son Golin:
Hey there Xxpawd5xX, if you're unable to purchase Tier 2 or Tier 3 runes despite meeting the Summoner Level requirements, please submit a support ticket to us here: https://support.leagueoflegends.com/anonymous_requests/new We'll be happy to investigate this and assist you.

Quote:
VoluptuousKisses:
Its funny you should say that when I sent a report into riot 5 days ago for this very issue, got you as my player support person and have gotten NO FKING REPLY.

Quote:
Old Dirty Teemo:
1000 rp riot.... 1 0 0 0 rp.... DO IT RIOT! FOR EVERYBODY AND ESPCIALLY THIS GUY!!!

Thanks for the support Teemo however they did give me 1000RP already because I lost my rune masteries etc, its not necessarily RP I'm after, though it would be nice. What I am after is some recognition that I sent in a ticket and for him to do his job and answer it instead of spamming forums to send in a ticket that they can ignore. Also would be nice to have the tier 1 rune problem fixed so I could finish off the rune pages I had been working on before this load of baloney started.

Son Golin if you end up reading this its Request #2537518


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Hemp Plants

Senior Member

06-27-2012

only 50 second wait. Thank god it got better. Thank you riot (:


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L0rDjK

Junior Member

06-27-2012

I waited two hours to login in and once I finally get in, I am unable to actually play a game due to me being disconnected every 5 seconds.


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Venova

Senior Member

06-27-2012

Quote:
L0rDjK:
I waited two hours to login in and once I finally get in, I am unable to actually play a game due to me being disconnected every 5 seconds.


this is happening to me too, only at night it seems, i'm very upset, no other games lag, not even when playing on LA servers - it's Riot


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Phyrie

Senior Member

06-27-2012

It's getting better Riot, thank you. For all the **** you put up with, thank you. I STILL WANT TO SEND YOU SOME COOKIES **** IT!


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GenericUsernameV

Junior Member

06-27-2012

Does it look like the issue will be resolved anytime soon?
Because, I was awfully excited for the next patch and rumors of Jayce and it's been over a week since I first started to expect something :s


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Snoring

Senior Member

06-27-2012

Was everyone compensated? All of the updates stopped. @Riot


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Phantomstrike

Senior Member

06-27-2012

Quote:
CaptSturm:
Summoners,

Lance, aka CaptSturm here. For those of you who don’t know me, I’m charged with maintaining the health of the League of Legends live service around the world. As you know, it’s been a rough week here in North America.

We are painfully aware of the problems many of you have been experiencing:

- Extended outages: The North American service has been unavailable for significant stretches of time
- Long queue times: We’ve had to throttle logins and concurrent players due to these issues
- We’ve also confirmed that some players are missing content: runes, rune pages, champions, etc.

This is frustrating for you, and we feel that frustration deeply. This isn’t the service you’ve come to expect and it isn’t what we want to deliver. It’s been code red for engineering and support Rioters, and we’ve been working literally around the clock to identify and resolve these problems.

Many of you have asked for more information on what’s causing these problems, and we understand that desire – I’m going to try my best to give you some insight into what we’re working on, but please understand that our first priority is to put out the fire rather than exhaustively document it.

- This patch is like an iceberg – what you see on the surface is small in comparison to the behind-the-scenes infrastructure changes it includes.
- The problems we’re experiencing are database-related – specifically, it’s a data throughput issue. Our infrastructure handles a massive volume of data and requests every day, and the backend changes in this patch introduced a new bottleneck.
- We put every patch through the wringer including load testing and PBE player testing, and this patch passed those tests. The problems didn’t crop up until we pushed it to live. This has exposed some load testing gaps that we’re going to address (simulating millions of concurrent players is truly challenging).
- Over the last 48 hours, we’ve made substantial hardware configuration changes that we believe will address the problems. We’re actively monitoring the service, but we’re still not out of the woods.

I know the thing you want to hear most is when everything’s going to be back to normal. I’d love to give you a timeframe, but we want to be absolutely confident in our solution before signaling the all-clear. Our number one priority is restoration of a stable game experience.

Thanks for your patience. I’m going to continue keeping you guys up-to-date as we work to fully restore League of Legends to the service you’ve come to expect.

Salute,
'Sturm


Given all the problems lately, if it were in my organization and the IT Infrastructure was as mismanaged as it seems to be at riot, someone would of been shown the door by now.

Apologies are fine but action still needs to be taken. This company is looking more and more like blizzard everyday, with it's 2 day maintenance window and it's complete lack of real respect to the playerbase