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Legit question for the Reds

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Asilion

Recruiter

06-22-2012

Once the NA server is back to 100% health, and I'm confident it will be soon, I'm sure a lot of players would like to know your strategy for preventing downtime and content loss on this scale in the future, for I have been an active player since pre-season 1 and believe this is unprecedented. I am not going to jump on any bandwagon and demand compensation or seek to profit off what must have been (and still is) a miserable situation for all Riot staff to have to deal with. What I am going to propose is that the community is offered details in the form of reassurance that this will never happen again.

What I would like to see once this is all sorted out, rather than a simple apology and a vague explanation, is a detailed account of what exactly the major sources of the problem were discovered to be, the steps taken to remedy them, and further steps to put in place to ensure the prevention of their recurrence, (whether it be policy changes, new code/hardware, a newly founded Riot Homeland Security, etc.)

Please do not just say it's all fixed and move on, that isn't going to re-instill confidence in the majority of the community. Show us how you fixed it, and show us what has been done to protect LoL in the future. Thank you.


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Asilion

Recruiter

06-22-2012

* bump


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Socrates senpai

Member

06-22-2012

bump


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Poisonpowder

Senior Member

06-22-2012

Bump for great justice.


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Wolfalisk

Member

06-22-2012

bump


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HungryChef

Junior Member

06-22-2012

bump


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Backtime

Senior Member

06-22-2012

bump


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The Doctor15

Junior Member

06-22-2012

bump


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Virgil

Senior Member

06-22-2012

Bump for great justice!


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Keeekdasneeek

Junior Member

06-22-2012

I for one would also like to know the details of this outage. Considering the apparently simple/small changes being made each patch what is happening that is causing the client to so flawlessly FAIL with just a few minor changes? Why can you not just back up to a date when the server side client wasn't buggy as hell until this is all sorted out?