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Lost everything I owned

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Dunkmaster Jon

Member

06-22-2012

Was supposed to be competing in a small tournament tomorrow, but it looks like we're gonna have to drop out because I'm missing my rune pages. =/ sent in 2 tickets and all i got was "We cannot disclose the information about when this problem will be solved"


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Space Racist

Senior Member

06-22-2012

Riot are aware of various issues with missing champions, runes, boosts, mastery & rune pages. - https://support.leagueoflegends.com/entries/21617627-na-servers-and-missing-content-june-21st-2012
They are looking in to the problems and have announced they are carring out some additional maintenance later today.

Don't panic! You will not lose your IP or RP. Riot will have records of what you purchased and will restore either the items or IP/RP soon.
In the meantime, you can try completely closing the game and logging back in - to see if your items/champs reappear. For me, I've found half my champions are missing after each match - and relogging restores them for just one match.

If, after Riot confirms they think all issues have been resolved, you're still missing purchases - submit a support ticket and they'll look in to it: http://support.leagueoflegends.com/


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Rochambeau69

Junior Member

06-22-2012

You know what sucks about the old "Try logging out then logging back in to see if that fixes it" solution?

The fact that there's a 15+ minute wait time to get logged back in.


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Spookypants77

Junior Member

06-22-2012

I've placed a support ticket for my missing Rune Pages a couple days ago - since thats happened ALL my champions and skins have now also disappeared. I'm hoping someone gets back to me soon even if it is a canned E-mail, it would be nice to be assured that this issue is fixable (meaning they have prior records of all my champs, skins, Runes, etc) so I don't have to worry about losing everything I've put into this game financially and incrementally.


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nosthertus

Junior Member

06-22-2012

how do i send a support ticket.. please i lost everything i had


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Rochambeau69

Junior Member

06-22-2012

Quote:
Spookypants77:
I've placed a support ticket for my missing Rune Pages a couple days ago - since thats happened ALL my champions and skins have now also disappeared. I'm hoping someone gets back to me soon even if it is a canned E-mail, it would be nice to be assured that this issue is fixable (meaning they have prior records of all my champs, skins, Runes, etc) so I don't have to worry about losing everything I've put into this game financially and incrementally.


I am worried about the exact same thing.


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Jayhawks

Senior Member

06-22-2012

Quote:
nosthertus:
how do i send a support ticket.. please i lost everything i had


look up, now right, click support


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nosthertus

Junior Member

06-22-2012

Quote:
Jayhawks:
look up, now right, click support


your answer doesnt tell much


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wightsnow

Member

06-22-2012

Quote:
nosthertus:
your answer doesnt tell much


The "support" button on the top right of the pvp.net bar on the top of your page.


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schfigity

Junior Member

06-22-2012

Whats a ticket again?