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Missing Runes

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Durugon Satori

Member

06-20-2012

Anyone else missing runepages at the moment? All my runes are wiped so I can't effectively play until they are restored = /.

EDIT 5 9:33 PM EST, June 24th: Most content has been restored but I believe they are still in progress. For those of you that are missing rune pages specifically; I believe you have to open up a support ticket for them to fix that manually. I read in the NA Server Update thread somewhere by a red that it is a known issue. I will try to find the post again later.

EDIT 4 8:11 AM EST, June 23rd: Missing Content Being Restored! Bonus 1000 RP also to those who lost stuff Apparently it is still in process though so hold tight for those that haven't got everything yet. But its ongoing!

For clarity on content restoration:

Quote:
Riot Bellisimoh:
We're going to be doing it in batches. We expect the larger batches to be done first, with the smaller more complicated batches to be done over the next day or two.

Keep in mind these estimates can change as we dig deeper.


Quote:
RiotJeongal:
Summoners! Hi, I am Nate, and work with CaptSturm and Belliss. I am happy to report that the process of restoring missing inventories has begun and will continue throughout the night. Some of the more complicated restorations will continue to be worked on throughout the weekend, but rest assured that they will be restored in full.

To answer some of the recent questions, you will not need to relog in order to see your restored inventories. We will be sending out emails to each of you in the morning confirming that they have been restored.

Our database professionals have been able to identify each of the accounts that have missing runes, rune pages, champions and skins. There is no need at this time to submit tickets to our Player Support if you are missing these items.

I plan on staying here at the Riot Games offices until this first batch has finished up so that we can verify that it ran successfully.

TL, DR: 80+% of the accounts should be fully restored tonight. The rest will be done over the next couple days.


EDIT 3 5:28 PM EST, June 22nd: More news from riot, no ETA given but they explained some things in this thread. http://na.leagueoflegends.com/board/showthread.php?t=2264183
It seems they are also keeping us posted now after a two day silence. So GO GO RIOT!

EDIT 2 3:16 PM EST, June 22nd: Well, so no ETA but Phreak has recently responded with the same earlier today.

Quote:
Phreak:
I don't know the ETA, but I do know for certain that these will be returned to you.

So sorry for all the pain from this



EDIT 7:51 AM EST, June 22nd: So a couple of updates. Riot has addressed this issue in the previous service status as a lot people are experiencing content loss of all kinds. However they have no given ETA on anything or updated since then. Opening a support ticket will also net you the following generic response:

Dear Summoner,

Please accept my apologies for the content that has gone missing from your account. We are aware that content has gone missing from some accounts and are working hard to get this issue fixed as quickly as possible. Unfortunately, I cannot provide any estimate for restoration of the missing content at this time, but I can assure you that this is a top-priority issue.

I sincerely appreciate your patience and understanding regarding this issue. Please let me know if you have any questions.

<Champion Quote>

<Rioter Name>
Riot Support Specialist

--------------------------------------------------

Riot did mention they were experiencing hardware problems which some take it as they quite literally lost our data. Which would really suck. Hopefully they will start keeping us posted of whats going on.


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emailsupport4508

Member

06-20-2012

I had 3 runepages now i have 2...


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Eltherian

Senior Member

06-20-2012

I have 20 runepages and all of them are empty now D:


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dafudgepackah

Member

06-20-2012

shouldve listened to me
http://na.leagueoflegends.com/board/showthread.php?p=25732741#post25732741


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wulfnuts

Junior Member

06-20-2012

all my RUNES all my MASTERIES are gone.... WTF
i redid my masteries but runes were months and months of farming ! WTF


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Durugon Satori

Member

06-20-2012

Man this is brutal. Playing without runes is just so painful its not even worth it when you've been used to the setups and everything. Hope you guys opened up a support ticket too. Better be fixed soon :<


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Durugon Satori

Member

06-20-2012

Bump for attention and hopefully others with a common problem :O


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KIP Evil

Junior Member

06-20-2012

bump
same problem.


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Kathetara

Senior Member

06-20-2012

Bump for attention!


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DivineWind23

Senior Member

06-20-2012

Joined queue unaware that I didn't have rune pages then I had to dodge and wait a second time =(