must reset the hotkey which changed to the key of [;] when starting a new game

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Xavier Lam

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Junior Member

06-12-2012

following is the conversation between me and LOL CS about the bug

Me
This is a follow-up to your previous request #459471 "RE refunding a summoner"
i have the following the problem, could you help?
Since I am left-hand-mouse user, I change the default key for myself and I set
the key of "R" to be ";". It can be work after restarting the game before the
latest update.
but after the latest update, the key of ";" was changed to be "[" automatically
and i must reset the key from "[" to the key of ";" after any game restarting
sometime, i found i forget to reset the key to ";" when the champion i was using
was death caused by unable to use ";"
so i hope you can solve my problem as soon as possible
thank you so much~
Feel free to provide us with feedback about our customer support by taking this survey:
http://www.surveygizmo.com/s3/357380/League-of-Legends-Support-Satisfaction

__________________________________________________ _____________________________________________
CS
Hi Zero-Lam
Thanks for contacting me. I apologize for the delayed response; we are doubling our team in order to reach you in a more timely manner. While this ticket remains Open/Pending, I will be able to return to your issue more quickly so don't worry about another long delay! I appreciate your patience in this matter.
It appears there is a problem with the permissions settings on your computer and LoL is not being able to save the input.ini settings file at the end of your game. The permanent solution is to reinstall the entire game, making sure to run the installer as an administrator. However, this can be a very lengthy process as you will need to uninstall several other programs along with it.
There is one workaround you could try. I have attached the system file that will allow you to manually change the buttons to whatever you like. Once you have edited this document to your likings save it to a permanent location such as your desktop. Then copy it and place a copy of the file to: Root install directory (Default is c:\) > Riot Games > League of Legends > RADS > solutions > lol_game_client_sln > releases > (latest version) > deploy > DATA > CFG.
You may also want to create a shortcut to the CFG directory on your desktop so you don't have to find it every time. Keep in mind however that the version changes every time you update so you'll have to adjust the latest version folder accordingly.
However, the most likely resolution to this problem is to re-download and reinstall the game using the following guide. Errors like this often occur from a corrupt installation of the game.
Please follow this guide carefully.
Reinstalling LoL Guide: http://support.leagueoflegends.com/entries/234176
There a few things in particular you should be careful:
1) You are installing to this directory(it is the default one): C:\Riot Games\League of Legends\
2) You are performing the optional step of removing Adobe Air.
3) You have acquired all available windows updates: http://www.update.microsoft.com
If you continue to have issues with League of Legends don't hesitate to contact me again.
Please include your patcher logs in the response. There are two and they are located here:
C:\Riot Games\League of Legends\RADS\rads_lol_launcher.log
C:\Riot Games\League of Legends\RADS\rads_user_kernel.log
Please let me know if you have any questions.
Best regards,
DavieB
__________________________________________________ _____________________________________________
Me
I still can't fix the problem I've said. I have tried to uninstall and reinstall the game but the issue is still existing.

I think maybe the game can't read the file "input.ini" correctly, isn't unable to save the setting, since "input.ini" has correctly recorded the key I changed like"evtCastSpell4=[;]". But the game loaded "evtCastSpell4=[;]"as "]" in the page of "key bindings" and show it as "[" in the bottom, shown in the "attachment 1". Also I have tried to press "[" and "]" but there is no respond.
In addition, I find that I only can't change the key to ";", that means I can change the ultra to other keys and the changed key can be used successfully in the next game. Only the key of ";" can't be used in the next and must reset it in the next game.

And I've attached the log for you
Thank you
__________________________________________________ _____________________________________________

CS
Greetings Zero-Lam,
It seems as though you may have some problems with the configuration of your system permissions. League of Legends requires administrative privileges to install, run, and save correctly. There are several fixes for this problem I would like you to try.
1) Make sure you have all available windows updates installed from this website:
http://update.microsoft.com
2) Make sure you are an administrator:
http://www.ncsu.edu/antivirus/faq/admin/index.php
3) Disable UAC(Windows Vista or Windows 7)
http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/
* Be sure to use the "Never notify me when:" setting
4) Run the game as an administrator:
a) Right-Click on the short-cut
b) Select the properties tab
c) Check the box labeled "Run as administrator"
5) Occasionally these problems can be caused by a corrupt disk fragment. Please run a scandisk on the drive:
http://www.speedupyourcomputer.windowsreinstall.com/part5.htm
6) If all else fails you may need to re-install the game with administrative rights using this guide:
http://support.leagueoflegends.com/entries/234176
If you need any further clarification on my instructions or you problem persists please do not hesitate to contact me.
Best regards,
DavieB
__________________________________________________ _____________________________________________

Me
I have done what you have mentioned but the problem is still existing.
And I asked some friends to follow my key binding, all of them has the same problem.
So I think the cause of that issue is LOL themselves, not my computer.
I remember I still can use the key ";" without error before some update.
I will use other program to fix the problem indirectly...............

Anyway, thank you so much although the problem is still existing~
__________________________________________________ _____________________________________________

CS
Hello again Zero-lam,
I'm not sure what you mean by the problem is LoL, if your talking about on our network then that is most likely not the case as this seems to be an isolated incident. However if your talking about the specific installation, then I'm inclined to agree with you.
The most likely resolution to this problem is to re-download and reinstall the game using the following guide. Errors like this often occur from a corrupt installation of the game.
Please follow this guide carefully.
Reinstalling LoL Guide: http://support.leagueoflegends.com/entries/234176
There a few things in particular you should be careful:
1) You are installing to this directory(it is the default one): C:\Riot Games\League of Legends\
2) You are performing the optional step of removing Adobe Air.
3) You have acquired all available windows updates: http://www.update.microsoft.com
If you continue to have issues with League of Legends don't hesitate to contact me again.
Please include your patcher logs in the response. There are two and they are located here:
C:\Riot Games\League of Legends\RADS\rads_lol_launcher.log
C:\Riot Games\League of Legends\RADS\rads_user_kernel.log


__________________________________________________ _____________________________________________
Me
i mean that I must reset the key of ";" when starting any new games is the bug of LOL.
Since I have reinstalled LOL which should be the latest version downloaded from the official website in the default directory, and updated all the available updates for Window XP, and removed Adobe Air.
What's more important is that some of my friends have the same problem, all of them must reset the key of ";" if he wanna use the key of ";" in the next new game.
have you tried to set the ultimate to be the key of ";", you will be able to use ";" after any first setting of ";" in new game but you will be unable use in the next game, which means you must reset the key of ";" in the next game.
I think if you try it, you will get same problem...................


__________________________________________________ _____________________________________________
CS
Hello again Zero,
I was able to successfully (ironically) reproduce this resetting hotkey issue. I've gone ahead and forwarded to our developers. Sorry for the run around I've given you as well as the delay in my responce. I have added a 10-win ip boost to your account for your concern and the trouble I've put you through.
If you haven't already, consider using this forum to submit this and future bugs you may find.
http://www.leagueoflegends.com/board...isplay.php?f=3
Let me know if you have any other questions.


__________________________________________________ _____________________________________________
Me
I didn't know the 10-win IP boost is given by you. I'm still thinking why I got the 10-win IP boost before seeing this Email. Anyway Thank You for the 10-win IP Boost~



__________________________________________________ _____________________________________________
CS
Greetings again Zero-Lam,
Typically We're not allowed to give so much, but I was able to pull some strings because we've been trying to deal with this issue for so long. If you're having any other consistent network issues or crashes let me know so I can help you troubleshoot them away. I wish you the best of luck in your coming battles on the fields of justice!
Best regards,
DavieB


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relevantex

Senior Member

11-15-2012

I've been having the same problem for so long now. At least I know I'm not alone but at the same time this sucks because it sounds like this problem is not getting fixed any time in the near future (or ever).