Crash :) Please help!

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Hello! So I'm new to this game, and I am encountering some problems. I finished installing the game, and it works perfectly fine. The only problem is starting the game. Right after I select my character and stuff, the whole thing minimizes, and the logo pops up. After the logo disappears, I get redirected back to this screen that says I lost connection. It has this little button that says "reconnect". If I press reconnect, the logo pops up again and basically the process restarts. I would like to know how to actually start the game. My friend told me he could see a loading screen, in which I don't. I am using Windows XP and made sure my firewall is not blocking this game. Still doesn't work.

Thanks for reading! I appreciate the incoming help!