The Wrenchmen's Toolbox - Common Fixes

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Kinetic Pain

Junior Member

01-21-2011

I get "The internet site you are about to view uses a certification that has expired" then says " Connection failure unable to connect to PvP server" =(


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Arinai

Member

01-22-2011

well my InstallScript Setup Launcher wont let me redownload game not sure why but i made another thread entirely (my bad) called Installation Error and it has all of the error info. and none of these seemed to work for me nor the post already on there.


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ForeverluisloveX

Junior Member

01-22-2011

Quote:
Originally Posted by Aregionius View Post
Wrenchmenís Toolbox
Here's a list of common problems and questions as well as a few ideas on how to solve these issues. Before you post a new thread, make sure to check here for a solution to your problem.

If you'd like to search directly for your issue, or want to see a complete list of common problems please visit our KNOWLEDGE BASE HOMEPAGE.

If you don't see your issue, or the solutions here don't work, feel free to post in the forums for the helpful and well-tooled Wrenchmen and Riot Support Staff. Make sure to ATTACH as much info as possible including logs, screenshots, exact error messages, DxDiag and other things that matter.

All issues are sorted in order of their possible occurence from before you get in, to after you're done playing. The fixes aren't necessarily in the order that you should do them...but they are kind of in that order.

Remember this is all to help you help yourself, if you'd like additional support, please e-mail support@riotgames.com or post a thread in the Help and Support Forums.

Getting Started - Setup and Install

Where do I download this game?
1. See the LoL Download Page Here
2. Please make sure you select the regional client you wish to use (North American vs European)

I want to play on a Mac
1. Try using Bootcamp
2. Or you can wait for the Forthcoming Mac Client

What are the Minimum System Requirements?
1. I'm glad you asked

New Downloader Support
http://www.pandonetworks.com/games/help

I'm new, now what?
1. You may want to visit the FAQ Stickies in the New Player Forums

I accidentally made my account on the wrong server!
2. It is not possible to transfer accounts between servers, you will need to create a new account in the correct region.


Launcher Issues - You just clicked on the game icon, it's trying to patch...or not.

Basic Launcher Troubleshooting
1. Try starting with the Launcher Knowledgebase Article
2. Or use the Patcher Resolution Guide
3. Or check the Patcher Error Solutions

Stand Alone Client
1. Please see Patcher Resolution Guide above first.
2. As a last resort you can try using The Standalone Client

Server Status: Unavailable
1. The servers are actually down, check The Forums, there's usually an announcement.
2. You need to enable Active Scripting in Windows Internet Security.
3. Your Internet Explorer is in Offline Mode, change it.
4. You're set to use a proxy server, turn it off, Internet Options -> Connection -> Lan Settings -> Set to Auto Detect
5. Run through the other Windows Settings Fixes in the KB
6. Try powercycling (restarting) your modem.
7. Reset your Internet Security Settings, Internet Options->Advanced->Reset Button
8. Check this Knowledge Base Article

Launcher Closes Without Warning
1. Delete related script files and temp files with these instructions.

Error Message: "Unable to connect to the network"
1. The game needs to be installed in a subdirectory in order to work properly
2. You might have been logged in during downtime, try again in a bit

The Launcher stops downloading
1. Let the Launcher run for up to 15 minutes
2. Restart the Launcher
3. Power Cycle (restart) your modem and/or router
4. Make sure that lol.launcher.exe is listed as an exception in your firewall
5. Temporarily disable firewall and anti-virus software.
6. Click on the "Options" button in the lower left corner, then hit "save"
7. Did you visit the Launcher Troubleshooting Page in the KB?
8. Reinstall your League of Legends

ďThe Launcher has experienced an errorĒ
1. Restart the Launcher like it says, geez
2. Make sure you are current on your Windows Updates
3. Make sure you have Dot Net Framework 3.5 or uninstall then reinstall your Dot NET Framework
4. If you are running Windows Vista/Windows 7 make sure the install path is NOT in Program Files
5. Are you having Connection Failure Errors?
6. Reinstall League of Legends

The Patcher crashes my computer
1. Reinstall your Video Card and Network Drivers
2. You may have bad memory/need to downclock your RAM, run Memtest 86
3. You may have other bad hardware

I canít click the ďPlayĒ button on the patcher
1. Your Active Scripting is disabled, Go to Internet Options -> Security -> Active scripting (near the bottom) -> Enable -> OK. Restart the launcher.
2. You could be using an old version of the patcher, redownload and install League of Legends.
3. If it says offline, then Hohums killed a hamster and is replacing it, not much you can do, say a non-denominational prayer?

None of that worked, my internet is teh pwned
1. Power Cycle (restart) your modem and router
2. Try plugging directly into your modem if you use a router.
3. Reinstall your network card drivers.
4. Reinstall League of Legends
5. Make sure you open your Network Ports
6. Make sure open ports are open or try this port checker or this one
7. Make sure other firewalls aren't clubbing your friendly little packets
8. If using a Bigfoot Killer NIC, set it to LLR App Mode
9. Run netalyzr, post in the forums with your results/issue
10. Check with your ISP about issues / blocking
11. If your Peer 2 Peer is blocked, try http://hotspotshield.com/


Cannot Login / Account Issues

Connection Failure: Unable to connect to PVP.net
1. Make sure you open your Network Ports
2. Make sure open ports are open
3. Make sure other firewalls aren't clubbing your friendly little packets
4. Follow the other 10 steps above

Invalid Username / Password
1. Try again
2. Try again, again
3. Did you make an account? Link for US only.
4. Recover your PW/Username
5. Make sure you're on the correct Client (US vs EU)
6. Servers may be down, try again later, (or Try again, again, again, but later)

Some sort of Maestro Error
1. Temporarily Disable/Make exceptions in your Anti-virus/Anti-spyware software
2. Temporarily Disable/Make exceptions in your Firewall
3. Disable process protection software.
4. Make sure you're running software in Administrative Mode/With admin priviledges
5. In Windows Vista/Windows 7, double check your Account Controls
6. Reset your Internet Explorer Settings and make sure you have not disabled scripting options
7. Double check that you did everything here

PVP.net Displays Scrambled Text
1. Change your language to English

Why was my name changed or How can I get my name changed?
1. Your name was reported and Riot agreed it was offensive.
2.If Riot changed your name or you accidentally put your real name as your summoner name, please send an e-mail to support@riotgames.com and they should be able to accommodate you. For other requests, please try creating a new account; Riot generally doesnít grant other name change requests.

Can I transfer characters / my account?
1. Unfortunately, it is impossible to transfer ANYTHING between accounts or servers under any circumstances. This includes, purchased unlocks, special skins, etc. Please be sure you upgrade accounts only when you are sure you wish to play on that server.


Client Graphics Issues / Canít See Store, Etc.

Nothing shows up when I go into the store / I get a black screen
1. Restart your client
2. Check to make sure you have cookies enabled in your Internet Settings.
3. You need to have TLS 1.0 enabled, in Control Panel -> Internet Options -> Advanced tab, all the way at the bottom
4. Reset your internet explorer settings to default
5. Make sure you're not set to "Work Offline" mode in IE.
6. Update your Internet Explorer.
7. Reset your Windows Settings

I get a Certificate Error when trying to use the store
1. Your computer's clock my not be listing the correct date, make sure your internal clock / Windows clock is current to the actual date
2. Turn off Certificates in IE, IE Options > Advanced > Restore Advanced Settings, IE Options > Advanced > Uncheck "Check for server certificate authentication"

The Lobby / Store does not display properly / at all
1. Reset Internet Explorer to Default Settings. Tools -> Internet Options ->


Store Purchase Issues

Says my store session has expired
1. Check to make sure you have cookies enabled, we love cookies, pie

I bought/paypalíd something from the store but it failed/doesnít show up/double charged
1. E-mail support@riotgames.com with any issues related to real money. Make sure to include your name, your account name, when & what you bought and how you bought it.
2. Check the Knowledge Base for Riot Point Error Messages
3. Check out this page 3 message from Jesse Perring

I bought a champion and he/she/it is not showing up
1. There is a visual bug where after you purchase a character they may still appear grayed out even if they are selectable. When you go into champion select, make sure your filter is set to All and try clicking on the picture.
2. Sometimes the system also takes a little while to update. Try logging out and coming back in to see if the champion becomes available.
3. Please check the Knowledge Base Article on store issues.
4. If you've waited a while and for sure can't select the champion, please e-mail support@riotgames.com

My Prepaid Credit/Debit Card did not work for my purchase
1. Visa/Mastercard require you to register your prepaid card before you can make online purchases. Registration should be available at your card provider's website.
2. Please see This Thread for more information

I can't purchase anything with Paypal
1. Clear out your Internet Explorer Cache and Browsing History.
2. See This Article in the Knowledge Base

I want to install a custom skin but am afraid
1. Be afraid, modifying game files can cause your patcher to freeze
2. If you still want to do it, please see this thread.

I would like a refund
1. Unfortunately, refunds are not provided for most purchases.
2. For all issues with specific purchases, please e-mail support@riotgames.com


Canít Enter A Match / Matchmaker Issues

Before I enter a match, everything goes black/game doesn't start
1. Your graphics card might not support Shader 2.0 - I.E. get a new graphics card
2. Make sure your computer meets the minimum requirements to play
3. Make sure that your monitor resolutions are set correctly
4. If you can't get iin, you can also change your resolutions outside of the game
5. Change your Anti-Alias settings

After Champion Select, the game crashes
1. Did you copy someone else's install? You need to reinstall LoL
2. Double check your Firewall, Ports and Anti-Virus settings with the tips listed above.
3. Make sure your DirectX is fully updated.
4. Use this Microsoft Fix for DirectX
5. Did you recently use System Restore? Try this:
-Go to your League of Legends Folder (Default- C:\Riot Games\League of Legends)
-Open lol.game.version using a text editor like notepad
-Where the file reads <version>x</version>, lower the number in between the version tags by one, save the file and then start the launcher to try to re-patch.

I get an "Out of Range Error" when starting a match
1. Make even more sure that your monitor resolutions are set correctly

Queue Is Taking Forever
1. Let it sit for at least 5 minutes, more if you're in higher ELO
2. Try going out and coming back into Queue
3. Server may be doing an update or having issues, try playing a practice game. Title said game "Queue Hurts My Wookie"


In Game Graphics Issues

Graphics Troubleshooting
1. See the article in the Knowledge Base

Players Jump Around / Go fast
1. Should be resolved, if not you have an AMD and can set the affinity of the game to use 1 cpu
2. Right click on the league of legends process (not the launcher) in the task manager while the game is running and click set affinity and select only one cpu. You'll need to do that every time

I can't see the ground / My terrain flickers / I get artifacts on the terrain
1. In your in-game graphics settings, try enabling "Fast Terrain"
2. If already enable, try disabling

I'm a left hander / How do I use the keypad?
You can add these to [GameEvents] (add it if it doesn't exist) to input.ini file.

evtScrollUp = [Num8]
evtScrollDown =[Num2]
evtScrollLeft = [Num4]
evtScrollRight = [Num6]

IMPORTANT: Make sure not to modify the input.ini file under defaults as that will break patching. Modify the one under \League of Legends\game\DATA\CFG and add one if it doesn't exist. You can use the one under defaults as a guide.

I'm color blind and can't see things in game
1. Try using This Guide to mod your setup


FPS Issues In Game

I have bad FPS in game
1. Lower your graphics settings
2. Update your Video Card Drivers
3. Turn off background programs and processes that could be using resources, especially virus scans
4. Change your Vertical Sync (V-Sync)
5. Check to see if you meet the recommended requirements
6. Read the FAQ in the Knowledge Base
7. Check to see if you're overheating
8. Defrag your computer
9. Set your virtual memory/page file to at least 2gb, set the minimum to equal the max.
10. Try out Gamebooster

The mouse pointer / menus are slow
1. You have an integrated graphics card which doesn't run as well.
2. Turn off any running anti-virus scan or other program using lots of resources


Lag (Latency) and Disconnection Issues In Game

I lag in game
1. Turn off other downloading / streaming
2. Power Cycle (restart) your modem and router
3. Try plugging directly into your modem if you use a router.
4. Reinstall your network card drivers.
5. Run netalyzr, post in the forums with your results/issue
6. Check with your ISP about issues / blocking
7. Try some Internet Connection Troubleshooting

I always get disconnected in the middle of the game
1. Well try reconnecting they still need you!!!
2. Check to see if you can still get online somewhere else.
3. Check your router settings or try plugging directly into your modem

Iím still connected, but I can no longer move or do anything
1. Disconnect and reconnect to the game, you may have to shut down the client

I got disconnected and have Game Still In Progress, but canít reconnect
1. Wait 20-30 seconds and try again
2. The server may have crashed in which case everythings going to be borked for a little bit. Come back in an hour and try again.


Ranked Play

I have an extra loss on my ranking
1. Leaves and disconnects FOR ANY REASON, still count towards your total played games.
2. Queue Dodging, Leaves or Disconnects on either team will result in a loss and reduction in ELO.

I don't show up on the Ranked Ladder
1. You must have at least 4 games played and a minimum ELO of 1200+ to be shown.


Leaver Issues / Disconnects / Bad Players

I have a leave, but it wasnít on purpose
1. The leave system was always intended to flag disconnects for any reason. Even if you didn't rage quit, you still get a leave.
2. If you acquired a leaver mark due to circumstances beyond your control, (including disconnections, game crashes, etc.) unfortunately it is not possible to remove leaver marks from individual player accounts.

XXXX Player was a jerk
1. If they were a small or medium size jerk, you're probably just going to have to live with the fact that you're a better person.
2. If they destroyed the game / were excessively obscene or vulgar, take a screenshot and send the complaint to harassment@riotgames.com

I was banned what do I do?
1. There are several types of bans ranging from temporary suspensions to permanent account bans, you should automatically receive an e-mail with ban information and terms if this occurs.
2. If you want to find out more or feel you have been unjustly banned, please e-mail support@riotgames.com


Post Game Problems

I didnít get any IP from the game I played
1. Were you playing a practice game? After 5 games in a 24 hour period you will no longer receive IP or XP.
2. E-mail support@riotgames.com with your account name, when you played and what happened.

My game crashes after I finish a match / It says I'm still in game
1. If you're in Vista or Windows 7 it may have just minimized, also a known issue
2. You may need more system resources (RAM). You should have at least 2 gigs
3. Avoid clicking the "skip waiting for stats" button, or give the server time to synchronize

How Does Matchmaker Work?
1. Take a look at some info about the Matchmaker System or This Thread

Terms of Service - EULA
1. Terms of Service!
2. EULA
================================
hey wrenchmen's may you pls chick this out? pls pls pls pls pls


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xepicfail

Junior Member

01-22-2011

im still running into crashes .. its really starting to get annoying idfk what to do at this point


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Kinetic Pain

Junior Member

01-23-2011

same still getting game crashes been close to a week now


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Koolich

Senior Member

01-24-2011

Tyvm ! Now I can spend more time playing LoL and less time finding some pathetic game to play while the client didn't work.


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pnisinurmouf

Junior Member

01-24-2011

hey i read the post and i couldent find a fix to my issue i checked over my settings on my computer and did wut it said but still the same issue. if you can help me resolve this issue im having please post a reply on my link http://www.leagueoflegends.com/board...d.php?t=466755

my issue is

i put my user name and password in and it starts to load then i get 2 boxes. each box says something about server authentification. it asks me if i want to proceed and under that says yes no view certificates and cancel if i click yes it closes and the other box appears same thing when i click yes it closes and both boxes open again and this repeats 3 times. after the 3rd time it says ive failed to log in pvp.net. can anybody help me out on this issue im having?


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pnisinurmouf

Junior Member

01-24-2011

link to my post please help

http://www.leagueoflegends.com/board...d.php?t=466755


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trojans4ever

Junior Member

01-27-2011

can i run windows through virtualbox to play?


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ArtificeEx

Junior Member

01-27-2011

My launcher is frozen!!! It is still at a loading state (yellow spinning circles), no picture of the server status, and none of the buttons work (I.E. close, minimize, play, log, options).

When i tried to download, however, it did say this

"The following error occurred on the file 'C:\Riot Games\League of Legends\air\Adobe AIR\Versions\1.0\Resources\NPSWF32.dll'. Access is denied. (0x5)"

Any advice?