Whenever i join a ranked game and this happens i have the choice between playing without any masteries which might result in a loss or to dodge, which lowers my elo anyways.
When the problem happens before i have chosen a char i cant even do that anymore but get random instead.
It would be nice if you could fix that, happens for me every 30 games or so.
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If anyone knows about a riot ticket system where i can add pictures pls post that here.
At the moment I'm not really sure how i can reach them, i get no answers to my ingame tickets.