Will the dc'ed matches count as loss prevented?

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N0 Seoul

Junior Member

05-26-2013

I was unable to connect to a ranked game due to the Mac client bug. As a result, I lost lp.
It is not fair to punish a player for the client being unable to launch a match.


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Voyze

Junior Member

05-26-2013

bump, I got a 1 day ban because of this.


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SužorŪ

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Recruiter

05-26-2013

Probably not. I don't think there's any way for Riot to track down Mac users specifically, because something like that isn't tracked to begin with (probably). That said, they might have taken some notes on this incident and might do it from now on.


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Shadow r0gue

Junior Member

05-26-2013

Nope, I got a support response as follows

"As a player I share your frustration with unfair losses. Unfortunately the system disallows the removal of leaves or losses or the manual editing of League Points. It was built this way in an effort to prevent corruption. We are working to improve it to better accommodate technical issues though. I realize many of these are out of your control, and I don't want them to reflect negatively upon you.

The "Loss Prevented" that sometimes appears in match history is only applied on a server wide basis due to server instability/lag. It cannot be applied to individual accounts. We do our best to prevent the losses during these periods but if you were missed I cannot retro-actively apply "Loss Prevented".

If you are experiencing consistent network issues or crashes please let me know. I can help you troubleshoot them. I still won't have a way to alter your record, but hopefully we can reduce the chance of this happening in the future.

I am really sorry that you experienced this problem and wish you good luck in all your future games.

Play like there`s no tomorrow

Darkz
Riot Player Support Specialist"

Doesn't look like we will be getting anything back...