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Unable to update

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Coupons

Junior Member

04-29-2013

Up and running, thanks for the quick response riot!


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shady3939

Junior Member

04-29-2013

fixed


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meiam

Junior Member

04-29-2013

Hum I can login but it says 3.5.13_03... and so on, not 3.6, anyone actually playing game now? Any problem?


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Dataslave

Adjudicator

04-29-2013

Quote:
meiam:
Hum I can login but it says 3.5.13_03... and so on, not 3.6, anyone actually playing game now? Any problem?


The patch won't happen for another 7.5 hours, we're still on 3.5 until then, and able to play.


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B2ER Soldier

Junior Member

04-29-2013

It's woking for me but it is taking ages to load a game when it was not before


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HanaBlossom

Junior Member

04-29-2013

Yay! It wasn't working for me before (when I posted my previous message earlier today) but now it works fine for me Thank you Riot for working so fast and diligently!


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Brentmeister

Associate Software Engineer

04-29-2013

This issue was resolved earlier today but I failed to post an update. Sorry. It ended up being that a patch was accidentally pushed out early and incorrectly to Mac users. Once we realized our mistake we quickly reverted it. Thank you for our patience while we continue to improve our Mac patching process to prevent such mistakes in the future!


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Tha Kernal

Junior Member

04-30-2013

Same issue here. Got email from support the first time this happend like 3 patches ago (it happens on every patch) I am running 10.8.3. I have spend 100's on RP throughout the years and I feel the development in the mac client is lackluster at best. #FAIL

Email below:

Please give me as much information you can provide so I can assist you further and faster:

1) The first bit of information I need is called a "System Report":
- http://support.leagueoflegends.com/entries/23242306

DOES NOT WORK - THE CMD+SHIFT+S DOES NOT SAVE THIS. IT JUST GIVES THE ERROR BEEP. NO WAY TO FOLLOW THESE INSTRUCTIONS

2) Next, r3d logs in games where the issue occurred (You only need the Game logs, NOT the Air, Maestro, or Patching logs):
- http://support.leagueoflegends.com/entries/23268908

THERE ARE NO LOGS IN THIS PATH - IN FACT I CAN'T EVEN FIND THE PATH

3) A Network Analysis:
- http://support.leagueoflegends.com/entries/20103436

CHROME IS NOT A 64 BIT BROWSER AND JAVA SCREWS UP - SAFARI NO LONGER HAS NATIVE JAVA SO CAUSES ISSUES

4) A Process List:
- http://support.leagueoflegends.com/entries/23258202

I am looking forward to your reply.

"Beware of watchers within the Fog."


Freya The Fey
Riot Customer Specialist