Help Riot Help You: Crashing when Pinging

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Brentmeister

Associate Software Engineer

03-25-2013
4 of 4 Riot Posts

If you are crashing can you also answer an additional question: What language are you playing the game in? Based on what Ediwir said this may be limited to certain locales (which may be one reason we've been unable to reproduce the issue so far).


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mitchdogg

Senior Member

03-25-2013

Quote:
Originally Posted by RiotBrentmeister View Post
If you are crashing can you also answer an additional question: What language are you playing the game in? Based on what Ediwir said this may be limited to certain locales (which may be one reason we've been unable to reproduce the issue so far).
I ran my iLoL and my Live client on the same exact setups and I didn't start having this issue until i got the live client. Both of these clients were set to english.


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leeeohhh

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Member

03-25-2013

Quote:
Originally Posted by RiotBrentmeister View Post
Greetings Summoners,

We've seen a couple reports of an issue that appears on Macs when multiple pings come up on the minimap at once. However, we're having trouble pinning down the exact cause.

1) Have you experienced this bug?
2) How often to experience this bug? Every other game?
3) What version of Mac OSX do you have?
4) What video card do you have? (About This Mac -> More Info)
5) Do you notice this bug being tied to any other behaviors while the pings are happening?
NEW Mar 30:
6) Are you running through iLoL or the official installer located on our site?
6a) If running iLoL are you running in native or Wine mode?
7) Are you experiencing on PBE, LIVE or BOTH?

Thanks!


1) Yes, twice so far (Lost both games due to the bug as well)
2) Every session if I play 3+ in one go.
3) Mac OSX 10.6.8
4) NVIDIA GeForce 320M
5) I believe it's a combination of multiple pings and game graphics (spells and animations)
6) No
7) Live (haven't tried PBE)


Good Luck RiotBrentmeister!

***Edit: Run the game in English***


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leeeohhh

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Member

03-25-2013

Also, is there any way to disable incoming pings until you guys fix this.....?


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Ediwir

Wrenchman

03-26-2013

Quote:
Originally Posted by RiotBrentmeister View Post
If you are crashing can you also answer an additional question: What language are you playing the game in? Based on what Ediwir said this may be limited to certain locales (which may be one reason we've been unable to reproduce the issue so far).
uh, note that the Official client is still not available in italian. i forced the language switch by editing the files. (launcher patch plz?)
Also i can't seem to be able to reproduce the bug again, so i'd call it "very rare" on my config.


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Jertyu

Senior Member

03-26-2013

1) Have you experienced this bug? - Yes
2) How often to experience this bug? Every other game? - Yes, every other game.
3) What version of Mac OSX do you have? - 10.6.8
4) What video card do you have? (About This Mac -> More Info) ATI
5) Do you notice this bug being tied to any other behaviors while the pings are happening? - It instantly crashes at the ping, so no.
6) Are you running through iLoL or the official installer located on our site? - Official
7) Are you experiencing on PBE, LIVE or BOTH? - Have not tested on pbe.
Ran on english.


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We Are As One

Senior Member

03-26-2013

Quote:
Originally Posted by RiotBrentmeister View Post
If you are crashing can you also answer an additional question: What language are you playing the game in? Based on what Ediwir said this may be limited to certain locales (which may be one reason we've been unable to reproduce the issue so far).
NA -- english


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Dottdott

Junior Member

03-26-2013

NA-English: As it is the only choice.


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Dottdott

Junior Member

03-26-2013

Hope my game log today helps.

Was on my way to Drag as Lee jungle. Ping "back" once, game froze, music stopped for a while, and then it closed.