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Riot has refused to help fix a mistake they made

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rwlnd

Senior Member

03-09-2013

yesterday morning servers failed and crashed hard, was in a ranked and it counted that game as a lose and a leave for me. everyone on my team was d/c and the general forums blew up with complaints, many people wanting answers along with myself.
i wrote riot asking why this happened and why i didn't get a lose prevention, the response i got was below expectations and they gave me a a run around saying it could be network issues and how it could be my side of the network ect.

they acted like this never happened.

pic1 (http://www.partychan.soldiersofmalice.com//v/src/136284892161.png)
pic2 (http://www.partychan.soldiersofmalice.com//v/src/136284922639.png)

if it was a normal game and it didn't give me a leave i wouldn't have had a problem with it.

the servers were unstable, and ranked should had been disabled while they did whatever it is they were doing.


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rwlnd

Senior Member

03-09-2013

bump


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Zeno666

Senior Member

03-09-2013

That has happened every night for like 4 days.

They won't do anything about it, don't worry.


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rwlnd

Senior Member

03-09-2013

anyone else had this happen?


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Tenshyo

Senior Member

03-09-2013

It's been happening for days now. They're more than likely not going to say anything.


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Strossus Gran

Senior Member

03-09-2013

If this is still bothering you in 6 months, see a therapist.


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Hydrochoerus

Senior Member

03-09-2013

No ****s given


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AquaDragon42

Senior Member

03-09-2013

I actualy agree. The Riot staff member states that the system was made in such a way that LP can not be changed unless you win/lost a game. They should have known that they were shooting themselves in the foot if any server problems came up and caused the player to lose, but to make it so there was no way Riot could fix it was just a shot in their other foot. The system might seem good at first but one has to think of how these changes could come back to bite them.


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AD Jungle Soraka

Senior Member

03-09-2013

Quote:
they acted like this never happened.


He said like 3 times that he cannot remove the loss.
I don't think they have the manpower to deal with every single case of someone requesting a Leave be overturned individually.


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Eliniell

Senior Member

03-09-2013

"We are currently doing live maintenance on bla bla bla, etc etc etc." "Well, I guess I won't play ranked then just in case something may go wrong."

This is what I say every time I see that big bright blue notification at the top of the screen. You know when they're doing live maintenance, and the server ALWAYS act up while live maintenance is going on, so why risk it?


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