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How long should I does it take for a reply to support ticket

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Arbuthnot

Recruiter

02-13-2013

My ticket as gone unanswered for 9 days now and I was wondering when I should expect a reply


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Riot Morgageddon

Player Support Tech Specialist

02-13-2013

Well, what was your support ticket about? Mine have always been within 2 days.


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Arbuthnot

Recruiter

02-13-2013

Quote:
Morgageddon:
Well, what was your support ticket about? Mine have always been within 2 days.

On February 4th I was sent a reform card for inappropriate summoner name in my 1 year of playing this game I have never been punished by the tribunal so I received just a warning but my account was permabanned which I assume it's so my account name can be changed


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Riot Morgageddon

Player Support Tech Specialist

02-13-2013

An inappropriate name doesn't necessitate a permaban. You should have received several warnings and even a temp ban before a permaban. Are you sure you haven't missed the warnings, they could be in your spam folder in your email (providing you are still using the email attached to that account).


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Arbuthnot

Recruiter

02-13-2013

Quote:
Morgageddon:
An inappropriate name doesn't necessitate a permaban. You should have received several warnings and even a temp ban before a permaban. Are you sure you haven't missed the warnings, they could be in your spam folder in your email (providing you are still using the email attached to that account).

The punishment on the reform card says warning and yes I am sure I have never received and prior warnings or punishments


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Riot Morgageddon

Player Support Tech Specialist

02-13-2013

Well, there was an issue a few weeks ago where the reform cards were coming out a bit late, and then people didn't have a chance to change/reform before they were noticed and banned again. However, do take note, all bans are reviewed by Riot before being conducted.


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Arbuthnot

Recruiter

02-13-2013

Quote:
Morgageddon:
Well, there was an issue a few weeks ago where the reform cards were coming out a bit late, and then people didn't have a chance to change/reform before they were noticed and banned again. However, do take note, all bans are reviewed by Riot before being conducted.

there was this thread about a week ago
http://na.leagueoflegends.com/board/showthread.php?p=34342311#34342311
Quote:
WookieeCookie:
NoobCrunch, you were not affected by any bug.

You were banned by the Tribunal for an inappropriate name, and then perma-banned until you contact Player Support for a name change to your team.

Regardless of whether you created the team name or not, as a member of the team you are held responsible for the message it provides.

Please think more carefully before you put your support behind something so hateful.


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Riot Morgageddon

Player Support Tech Specialist

02-13-2013

Well, if you don't hear back by two weeks, I'd update my ticket asking for more information/any sort of progress that has been made.


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