Way easy to change email and passwords

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RisingShisha

Junior Member

02-08-2013

Hello all who care to read this,

One of my friends got his account hacked yesterday. Never gave away his password or fell for phishing. His password and email was immediately changed.

I thought to myself, how can one change the email and password of an account?

I tried it myself and all you need is the account's email in order to change the email. Of course in order to change the password you need to know the previous password, but that can easily be emailed if the hacker changes the email.

With that said, there needs to be some type of verification process in order to change your email and/or password. Maybe a verification email sent to the original email before changing the email address or password. Even a "secret question" would be sufficient.

With all of the players who play LoL, I am sure receiving support tickets from players getting hacked is an everyday occurrence. Why not find ways to potentially eliminate the number of hacked accounts?

Thanks for reading!


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RisingOrion

Junior Member

02-08-2013

Hello all,

my user name used to be RisingOrion before I got hacked and found out this hacker used my RP to change my name to JayKay... also he left 3 ranked games leaving me with 28 points... Anyways, here was the support ticket so far:

Request #5121376
I believe someone hacked my account...

Yutasa
Feb 07 11:16

Account Name (the name you log in to the LoL client with): Yutasa
Summoner Name (the name your friends see in-game): RisingOrion
The server you play on (NA, EU-West or EU-Nordic/East): NA
Creation date of the account (Month/Year): after July/2010
Original email address used to register the account: **********@gmail.com
Location you registered the account (City/State/Country): Clackamas/Oregon/USA
Last IP address used to play League of Legends (http://www.whatismyip.com/): **********
Any other people that have access to the account: No
How you came into possession of the account: I created it.


Comments
Yutasa
I checked on Lolking.net for the summoner's name RisingOrion to check what this hacker did to my account and found out he deleted all my masteries and changed a mastery page's name: Noob.

Please help me get back my account please.

February 07, 2013 14:21
Yutasa
I also tried to recover password or username and couldn't find it and no e-mail was sent to **********

February 07, 2013 15:31
mobanerd
Riot Games
Hello Summoner,

Thanks for verifying this information for me. I hope you understand that we take these steps to ensure that your account and information are protected.

I've requested a password reset for your account. An email has been sent to the email address linked to your League of Legends account with instructions on how to recover it.

For some tips on keeping your account secure, please visit the following links:

Summoner Safety Initiative
https://support.leagueoflegends.com/...g-your-account

Account Management:
www.leagueoflegends.com/account

As a friendly reminder, you should never give your password to anyone, not even a Riot employee. Keep it secret, keep it safe!

Should you require further assistance in recovering your account do not hesitate to let me know.

Sincerely,
mobanerd
Riot Games Player Support Specialist
www.riotgames.com

February 08, 2013 06:02
Yutasa
Hello riot, TY for letting me change the password but is my e-mail under **********@gmail.com or something else? Also, the hacker changed my ingame name using RP that my friend bought for me is it possible for you guys to give me a free summoner name change and as well refund 1300 RP due to the fact that this hacker used "my" RP please.


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Fargo79

Senior Member

02-08-2013

I think yer Lucky to get the account back... i had to go thru soo much just to get my WoW account back a couple of years ago... and the hacker cleaned out everything i had.... WoW just gave me the account back nothing with it...