Custom Game Lobbies

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Why are they so buggy? I can rarely see people's levels when they join a room, and I can never see people's stats if they joined the room before me. Often times, chat doesn't work in lobbies for me. Sometimes it does, sometimes it doesn't, and there's no clear indicator as to what is causing this.

Is this just how the custom lobbies are supposed to be? Is this being worked on? Is it because of my computer? I'd like to know.

The client has been bugging out for years and I'm tired of it.