Refund Help

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So I've been waiting for Thresh to come out for since I heard about him. I logged in right when he was released and I went to buy him + his skin. I clicked on the skin pack to buy both and did the transaction with RP, but afterwards it gave me just Thresh with no skin, and it only removed 975 RP instead of the full 1462 RP. I don't have any refunds let, but I feel like its not my fault that this happened since I clicked the option for buying both him and his skin. I don't know how often riot employees actually read through these, or if they ever even do at all, but I would really appreciate if I could get another refund or something in order to fix this. It's not even that I want to return the champion, I still want the pack but for some reason it didn't give it to me. Help would be very appreciated.