account got hacked.T.T

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mochimazui

Junior Member

01-15-2013

i been sent the ticket to the support center the riot guy answer me said i can't get back the account??????!!!!!!!what should i do????


Hello,

Unfortunately, account sharing of any kind is against our Terms of Use so we may be unable to assist you with this issue given the circumstances. Note our Terms of Use states:

"C. Login Credentials. In creating an Account, you will be required to select a unique username and password (collectively, “Login Credentials”), which you will use each time you access the Game. You may not share your Account with anyone other than as expressly set forth herein, and you are entirely responsible for maintaining the confidentiality of your Login Credentials and for any and all activities (including purchases and charges, as applicable) that are conducted through your Account. Please notify Riot Games immediately if you become aware of any breach of security, including any loss, theft or unauthorized disclosure of your Login Credentials."

League of Legends Terms of Use:
http://www.leagueoflegends.com/legal/termsofuse

I'm sorry for the inconvenience, but account issues are something we take seriously and we need to be extremely careful with.

Best Regards,
Luffy
Riot Games Player Support Specialist


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bryjow123

Senior Member

01-15-2013

I got hacked too recently, I was able to recover it (although they changed my name to Bimboslav, trying to get that fixed now :/)

Make sure you follow the steps in this support article when sending a ticket in:

https://support.leagueoflegends.com/...g-your-account

Specifically this part:

Quote:
If you have followed these instructions and still cannot recover your account please proceed with the following:

Submit a ticket with the subject line "Unrecoverable Account" from the email address that you used to sign up for your account. Make sure to provide us with the following information about the account you are trying to recover. From there we will work with you to verify ownership of the account:

Account Name (the name you log in to the LoL client with):
Summoner Name (the name your friends see in-game):
The server you play on (NA, EU-West or EU-Nordic/East):
Creation date of the account (Month/Year):
Original email address used to register the account:
Location you registered the account (City/State/Country):
Last IP address used to play League of Legends (http://www.whatismyip.com/):
Any other people that have access to the account:
How you came into possession of the account:


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mochimazui

Junior Member

01-15-2013

how long u get back ur aaccoubt after u sent the ticket


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bryjow123

Senior Member

01-15-2013

It took me about 24 hours from when I sent the ticket.

Make sure the support account is under the same email as the one you used to create your account. Then the Riot guy, assuming the information you provided is correct, will send a recovery email to your original email. Once you get it back, make sure to change your password and email address on the website.