Chat Rooms need Moderation.

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lmmortality

Senior Member

01-05-2013

At one point or another, I'm sure you all became familiar with the cluster of spam known as the LoL chat channels. You can create private chat channels like I did with mine(GLHFGG), yet a spammer/troll always manages to find their way through into the channel resulting in an increasing amount of spam.

The amount of freeleaguecode spam, racism, and block message spam with tons of censored words is just ridiculous.

Recently, I opened a ticket through support as my chat channel was being spammed hard. I also suggested that chat rooms be given moderation and received the following response:

"Hello immortalisboss,

Thank you for sending me this report. We will investigate this player’s behavior and take the appropriate actions. Please note, however, that I can't disclose any possible disciplinary actions taken against a player due to privacy reasons.With regards to your suggestion, I think that's cool! I'll forward this to the design team but I also recommend posting ideas and suggestions like this on our forums. These forums are intended to showcase great ideas like this. Riot members are always checking the forums for inspiration on improvements and you can get helpful feedback and support from your fellow summoners.

The League of Legends concept forums forums:
NA - http://www.leagueoflegends.com/board...splay.php?f=40

Thanks again for reporting this. We continue to work to make your future Community experiences more positive. Please let me know if you have any further questions or feedback.

"A gentleman is simply a patient wolf."

Warmest Regards,
Firefang
Riot Games Player Support Specialist"

I decided to follow his advice and post this thread here. Chat rooms need individuals to monitor the content being put across. There is not even a way to report someone through chat channels.

To solve this, I propose that Riot does one of the following to solve the public channels spam: add a report feature for chat channels, appoint player/staff chat moderators that can silence players from chatting, or raise the interval at which someone can send messages.

For private chat channels, I suggest that players can get moderation abilities or allow chat moderators ability to silence players from chat.

Something really needs to be done about this issue. Please upvote this thread and keep it bumped!


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lmmortality

Senior Member

01-06-2013

Bump