Riot Player Support could not get any worse.

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Gooch Sirloin

Junior Member

01-03-2013

(Remember that I'm NOT disputing this ban in any way.)
(The following is my support ticket, displaying the Riot staff's laziness and failure to read even the title of my ticket before spouting copypasted generic responses.
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continually banned for my summoner name, i don't feel i should pay $10 to stop being banned

Iammrparadox
December 28, 2012 00:11

i picked my summoner name as a joke, people seem to get super butthurt over it and report me for it
i've been banned two times in as many weeks and the only way i can resolve this is if i buy a summoner's name change.

since i was allowed to pick the summoner name in the first place and that's what keeps getting me banned, and i don't feel as if i should have to pay money to stop being banned; is there any way riot can allow me to change names without me having to pay for it?
i've spent hundreds of dollars on this game and i feel i shouldn't have to pay a cent to stop being banned.

1316400600043.jpg (quick view)




Comments
onihc
Riot Games
Greetings Summoner,

I have reviewed your account and our records indicate that you recently had a case in the Tribunal. Due to actions made on the Fields of Justice, this account has been warned or suspended by The Tribunal which means your Honor has been reset. An email was sent to the email address associated with your account regarding this Tribunal case.

To see your Tribunal case, please visit the following link (please note that this link expires three weeks from the date it was originally generated.):

http://na.leagueoflegends.com/tribunal/en/case/6084411

You have the power to prevent future suspensions by working to be a positive force in-game with your fellow Summoners. If you feel unsure as to what sort of behavior is appropriate, please consult the Summoner's Code and our Knowledge Base article on reporting players, both of which I have linked below.

Since the action against your account is temporary, it gives you the opportunity to change your behavior in games going forward. We prefer to give players the chance to improve rather than permanently ban an account through which much time has been spent and much effort has been made. You should heed this warning, however, because suspensions will increase in length if you do not improve your behavior and are brought before the Tribunal again. Further negative behavior in-game can culminate in your account being permanently banned from League of Legends.

Please let me know if you have any additional questions. You can learn more about the Tribunal and here:

The Summoner's Code: http://na.leagueoflegends.com/articl...Summoners_Code

Report-a-Player: http://support.leagueoflegends.com/e...rting-a-player

Tribunal FAQ: https://support.leagueoflegends.com/...2-tribunal-faq

Tribunal Honor System FAQ: https://support.leagueoflegends.com/...nor-system-faq

Warmest Regards,
onihc
Riot Games Player Support Specialist





January 01, 2013 02:51
Iammrparadox
i'm really dissatisfied that i waited four days to not even have my question read and be fed some automated response that has nothing to do with what i asked.

yes, i have additional questions

i picked my summoner name as a joke, people seem to get super butthurt over it and report me for it
i've been banned two times in as many weeks and the only way i can resolve this is if i buy a summoner's name change.

since i was allowed to pick the summoner name in the first place and that's what keeps getting me banned, and i don't feel as if i should have to pay money to stop being banned; is there any way riot can allow me to change names without me having to pay for it?
i've spent hundreds of dollars on this game and i feel i shouldn't have to pay a cent to stop being banned.




January 01, 2013 12:50
RAngOo
Riot Games
Hello Iammrparadox,

Both players and Riot employees viewing Tribunal Cases are provided with chat logs and other relevant stats to reach a decision. Players generally understand what sort of behavior will negatively impact other players and what conduct falls outside of what should be a positive in-game experience. Please consult the Summoner's Code (linked below) if you wish to learn more about the conduct we wish to uphold on the Fields of Justice.

If in the future your account is found to have subsequent violations against the Code of Conduct, additional evaluation and longer suspensions will occur. Further negative behavior in-game can culminate in your account being permanently banned from League of Legends.

Our goal has always been to foster a positive environment in the game where everyone can enjoy themselves, and therefore we must stand strong against negative players, harassment and abuse. If you have been on the receiving end of disruptive behavior, I think you can understand the motivation behind our actions.

Let me know if you have any additional questions.

The Summoner's Code: http://na.leagueoflegends.com/articl...Summoners_Code

The Battle Awaits,
RAngOo
Riot Games Player Support Specialist





January 02, 2013 03:11
Iammrparadox
it's painfully obvious you didn't read one word of what i wrote then.
please provide some actual service by reading it and answering with something you typed out yourself.




January 02, 2013 09:04
RAngOo
Riot Games
Greetings Summoner,

We have already explained the context for the action taken against your account and given you the tools to prevent it from reoccurring in the future.

We will not be reversing this decision and consider this matter closed. If you still do not agree or understand the context of this action feel free to discuss this decision on our Tribunal forums listed below:

http://na.leagueoflegends.com/board/...ay.php?s=&f=41

http://euw.leagueoflegends.com/board...splay.php?f=85

http://eune.leagueoflegends.com/boar...splay.php?f=85

The Battle Awaits,
RAngOo
Riot Games Player Support Specialist



___

So after that gigantic wall of text, you just took the quick 1-2 minute journey, I had to go through 7 days for these responses.
I don't even have a combination of words that can express how disappointed I am at the so called support specialists that responded to my ticket in a not only extremely slow but completely rude and unhelpful manner.


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Tyra Wadman

Senior Member

01-03-2013

Oh no a whole week!

You've got a bad attitude in some of these cases and to implement something that doesn't allow an inappropriate name would take eons to make. You'd have to write out every 'bad word' and all the variations that follow it.

you did something wrong and got caught. Now you're suffering the consequences.


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Gooch Sirloin

Junior Member

01-03-2013

Quote:
Originally Posted by Tyra Wadman View Post
Oh no a whole week!

You've got a bad attitude in some of these cases and to implement something that doesn't allow an inappropriate name would take eons to make. You'd have to write out every 'bad word' and all the variations that follow it.

you did something wrong and got caught. Now you're suffering the consequences.
Oh GOD.
It appears you completely missed the point of my support ticket as well.


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Tyra Wadman

Senior Member

01-03-2013

Quote:
Originally Posted by TooMany****s View Post
Oh GOD.
It appears you completely missed the point of my support ticket as well.
No.
I understand your frustrations with their responses but you agreed to their summoners code and what not. You also violated it. They're probably not going to reconsider it because of your behavior as well.


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Tyra Wadman

Senior Member

01-03-2013

To Dissect it Further:

Quote:
i picked my summoner name as a joke, people seem to get super butthurt over it and report me for it
Thinking a Racial slur is an okay name which the community clearly does not support.

Quote:
i've been banned two times in as many weeks and the only way i can resolve this is if i buy a summoner's name change.

since i was allowed to pick the summoner name in the first place and that's what keeps getting me banned, and i don't feel as if i should have to pay money to stop being banned; is there any way riot can allow me to change names without me having to pay for it?
i've spent hundreds of dollars on this game and i feel i shouldn't have to pay a cent to stop being banned.
Well someone's got a sense of entitlement...
Riot doesn't owe you anything for coming to their community with a controversial name, as you are in the forums now. Not to mention the racist remarks in the other tribunal cases.

Oddly enough you've spent hundreds of dollars on the game but cannot afford a name change.

TLDR; read the summoners code.

Thus the staff responded accordingly.


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Gooch Sirloin

Junior Member

01-03-2013

Quote:
Originally Posted by Tyra Wadman View Post
Oddly enough you've spent hundreds of dollars on the game but cannot afford a name change.
Unwilling to pay =/= cannot afford.


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HalpMehPlayze

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Member

01-03-2013

Ok, look. You definitely messed up when you made that your name. However, I am on your side about the punishment and the support staff. According to the tribunal your punishment was time ban. Did that ever happen? Or did they just tell you to change it? I am not saying it's up to them to let you change it for free, because....well...you named it. I am saying that the support "staff" is terrible and I have written an article about it. I got the same exact emails. Word for word, and I have pictures of the emails to prove it. People say the support staff are real people, but they're not. Read it and see what you think.

http://na.leagueoflegends.com/board/....php?t=2965982


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AmShaegarEUW

Senior Wrenchmen

01-03-2013

I don't get it. If a Rioter finds your name inappropriate, it will be changed to something like tempname123 and you will have to contact the support to get a new one. This is not the case here. You got obviously banned for bad behavior in game. I did not look that closely to the cases but I am quite sure that is what RAngOo wants to tell you.


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Gooch Sirloin

Junior Member

01-03-2013

Quote:
Originally Posted by HalpMehPlayze View Post
Ok, look. You definitely messed up when you made that your name. Agreed. However, I am on your side about the punishment and the support staff. According to the tribunal your punishment was time ban. Did that ever happen? Yes, my 7 day ban expires today Or did they just tell you to change it?No.

Quote:
Originally Posted by AmShaegarEUW View Post
I don't get it. If a Rioter finds your name inappropriate, it will be changed to something like tempname123 and you will have to contact the support to get a new one. This is not the case here. You got obviously banned for bad behavior in game. I did not look that closely to the cases but I am quite sure that is what RAngOo wants to tell you.
Yes, you clearly don't get it...


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imNickG

This user has referred a friend to League of Legends, click for more information

Senior Member

01-03-2013

Quote:
Originally Posted by AmShaegarEUW View Post
I don't get it. If a Rioter finds your name inappropriate, it will be changed to something like tempname123 and you will have to contact the support to get a new one. This is not the case here. You got obviously banned for bad behavior in game. I did not look that closely to the cases but I am quite sure that is what RAngOo wants to tell you.
This.

And I checked your cases a few of them were not reported for name....but rather ingame behaviour.

See the thing about a name like that....Just like what me and my friends were saying, if you are a good player, everything is fine nothing to worry about, but if you evens how a single bit of toxic game play, it is just so much easier for people to report you, using a name like that is taking the grater chance of being reported.


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